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Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your computer's MAC address. This can be done in the Basic
Settings menu. Refer to
If your router can obtain an IP address, but your computer is unable to load any web pages from
the Internet:
•
Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router's configuration, reboot
your computer and verify the DNS address as described in
Networking Components" on page
manually with DNS addresses, as explained in your operating system documentation.
•
Your computer may not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer and
verify the gateway address as described in
Components" on page
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer or workstation.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
From the Windows toolbar, click on the Start button and select Run.
1.
In the field provided, type Ping followed by the IP address of the router, as in this example:
2.
ping 192.168.0.1
Troubleshooting
Reference Manual for the MR814 v3 Cable/DSL Wireless Router
"How to Bypass the Configuration Assistant" on page
C-9. Alternatively, you may configure your computer
"Install or Verify Windows Networking
C-9.
202-10039-01
3-12.
"Install or Verify Windows
8-5
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Table of Contents
Troubleshooting
