Media Does Not Play; Configuring Your Firewall Port Settings - NETGEAR Digital Entertainer Express EVA9100 User Manual

Digital Entertainer Express EVA9100 User Manual
Table 6-1. Connecting to the Digital Entertainer Express (continued)
Problem
The Digital Entertainer Express
does not find the server.
Some files, songs, or videos are
not showing up even though
others are.
The server cannot be found in a
Windows domain.

Media Does Not Play

Check "Supported Media File Formats" on page A-2
Check to see if the file is protected. Windows Media Player 11 is required for Windows XP and
Vista users to play protected files. See the Microsoft documentation for these products.
Note: If you use Windows Media Player 11, place protected media files in one folder,
and use Windows Media Player to share only that folder. Then use the
Configuration Wizard to share all other folders.

Configuring Your Firewall Port Settings

The built-in Windows firewall opens ports to communicate with the Digital Entertainer Express.
For other firewalls, you might need to open these ports:
• TCP: 49156, 49157, 49158, 49159
• UDP: 49152, 49153, 49154, 49155
6-6
Solution
• Make sure that the computer and the Digital Entertainer Express are
connected to the same network and turned on.
• If you do not use DHCP on your network, you must set the IP address
of the Digital Entertainer Express in the range of addresses on your
network. See "IP Address" on page
• Use the Configuration Wizard to check the settings. On the Windows
Start menu, select All Programs> NETGEAR Digital Entertainer for
Windows > Configuration Wizard.
Check the file permissions for those items, and make sure that they
have read access allowed for everyone.
If the PC where the Digital Entertainer for Windows software is running
is a member of a Windows domain:
1. Make sure that you are connected to the domain (either by being on
the same network, or by using a VPN connection), and then restart
folder sharing in Windows Media Connect.
2. If this is not possible, uninstall the Digital Entertainer for Windows
software, and reinstall it using a local user account. Then set up
sharing with the Digital Entertainer for Windows software while
logged in with this local user account.
to see if the file format is supported.
v1.0, October 2009
6-10.
Maintenance and Troubleshooting