NETGEAR EVA9000 Manual

Recovery tool procedure

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EVA9000 Recovery Tool Procedure

There are several instances when you should use the EVA9000 recovery tool to try to and

recovery a failed unit:

Screen freezes on booting at the "Powering Up..." screen

A firmware update fails and unit will no longer fully boot

After a firmware update the unit continuously reboots

Power light is on but no video, even though TV inputs are set correctly

No power light comes on (possibly corrupted firmware)

Requirements:

A Windows XP or a Windows Vista PC

A router or switch to connect to the EVA9000 and PC

The TFTP boot recovery tool included in the Recovery download

(http://kb.netgear.com/app/answers/detail/a_id/9796

Ensure that the Windows firewall or equivalent desktop firewall is disabled before performing

these steps:

1. Connect the EVA9000 using an Ethernet cable and the host Windows PC to a switch or

router. Plug the EVA9000 power cord into the unit at this time, but make sure the power

switch is in the off position.

) unzipped to a location on the PC

Page 1 Ensure that the Windows firewall or equivalent desktop firewall is disabled before performing these steps: 1. Connect the EVA9000 using an Ethernet cable and the host Windows PC to a switch or router. Plug the EVA9000 power cord into the unit at this time, but make sure the power...
Page 2 3. Execute the TFTPD32 program. The Server Interfaces field should show 10.23.23.200. If it does not, perform step 2 again. 4. Using the end of a paperclip or tip of a pin, depress the "reset" button on the back of the EVA9000.
Page 3 NOTE: If the TFTPD32 host window on the PC does not show any activity, check the network connection of the host PC and the EVA9000 to the switch or the router and repeat these steps. Rarely, the EVA9000's Ethernet port may fail to initialize. This can be resolved by powering down the unit for about 30 seconds by using the power switch in the back.