NEC DS1000 Quick Setup Manual
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NEC DS1000 Quick Setup Manual

NEC DS1000 Quick Setup Manual

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See also: Feature Handbook , Operating Manual
•
To use the IntraMail enhancements provided by software versions 03.2*.** and
higher, you must use the NEC IntraMail Utility version 1.2 to upgrade your Intra-
Mail CompactFlash card. If you don't upgrade your card, the new features will not
be available.
•
If upgrading from version 3 software prior to 03.10.08 using telephone program-
ming, you must reprogram the options in 1808-IntraMail Subscriber Mailbox
Options , 8005-IntraMail Master Mailbox Options , and 8006-IntraMail Rout-
ing Mailboxes after the upgrade.
•
To avoid having to reprogram the above options, use the latest version of the
DS1000/2000 System Administrator to backup and restore the site database.
•
Go to
http://ws1.necii.com/ds2000
Utility, IntraMail Utility, System Administrator, and system software.
For additional resources, visit our Technical Support site on the web at
to download the latest versions of the Update
1. Start-up
2. Customizing
3. Additional

Quick Setup Guide

(03.2*.**)
http://ws1.necii.com/ds2000
Programming
Features
Resources
.

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  • Page 1: Quick Setup Guide

    To use the IntraMail enhancements provided by software versions 03.2*.** and Programming higher, you must use the NEC IntraMail Utility version 1.2 to upgrade your Intra- Mail CompactFlash card. If you don’t upgrade your card, the new features will not be available.
  • Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.

  • Page 3: Table Of Contents

    Expanded Database ..........1-3 Default Numbering in DS1000 ....... . 1-4 Default Numbering in DS2000 .
  • Page 4 On Your System Document CD ........3-3 ii ◆ Table of Contents DS1000/2000 Quick Setup Guide...

  • Page 5: Section 1: Start-Up Programming

    Default Feature Setup This is how your system operates on initial power-up: Trunks In DS1000, trunks 1-6 (if installed) ring line keys 1-6 and single line telephones. ● Trunks 4-6 will only work if you have an Expansion Board installed.

  • Page 6: Frequently Asked Programming Questions

    Can I make the Voice Mail answer only at night? Having Voice Mail Pick Up Unanswered Calls on If a call rings an extension and does not get picked up, can I have Voice Mail answer it? page 1-15. 1-2 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 7: Expanded Database

    - In DS2000, ports are numbered consecutively for each slot, and only exist when you plug in the PCB to which the device should connect. - In DS1000, there is a separate set of ports for digital stations, analog stations, analog Door Boxes, and trunks.

  • Page 8: Default Numbering In Ds1000

    Section 1: Start-up Programming Default Numbering in DS1000 Default Numbering in DS1000 Stations (Telephones) Ports Station Numbers Extension Numbers Digital Station 1-16 1-16 300-315 Analog Station 17-24 316-323 Door Box 1, 2 25-26 324, 325 Unassigned 27-34 326-333 Total Station Ports •...

  • Page 9: Automatic Slot Configuration (Ds2000)

    See the Software Manual on your System Document CD for more on password levels. USER: nnn ENTER PROGRAM? Enter the number of the program you want to change (e.g., 1801) + HOLD Section 1: Start-up Programming ◆ 1-5 DS1000/2000 Quick Setup Guide...

  • Page 10: How To Exit The Programming Mode

    Enable the scroll mode. When you press this key and it lights, you can then press VOL Up and VOL Down to scroll through the options. To choose the displayed value, press HOLD . 1-6 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 11: Setting A Trunk's Circuit Type

    . You see: 1001 HOLD 1001:TRK DESCRIPTION TRUNK PORT?n Enter the number of the trunk you want to program (1-6 in DS1000, 1-64 in DS2000) + HOLD . You see: 1001:TRUNK PORT:n TYPE?nnnn nnnnnn nn Enter the trunk circuit type (...

  • Page 12: Changing Ringing Assignments With User Programmable Features

    1002:TRUNK GROUP:90 ORDR 1:TRK NUM?UND Dial 1 and press VOL Up . (This assigns trunk 1 as your first outgoing trunk in group 90.) You see: 1002:TRUNK GROUP:90 ORDR 2:TRK NUM?UND 1-8 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 13: Setting Up Trunk Access Restrictions

    For the extension selected, enter the number of the trunk for which you want to set up access restric- tions + . You see: HOLD 1803:EXT:nnn LINE:n nnnnnnnnnnn The previously programmed access setting displays. Section 1: Start-up Programming ◆ 1-9 DS1000/2000 Quick Setup Guide...
  • Page 14 Press CONF to go back to step 4 and select another trunk. Press CONF twice to go back to step 3 and select another extension. Press CONF three times to exit program 1803. 1-10 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 15: Voice Mail Setup

    Prior to programming, follow the instructions that came with your external Voice Mail and connect the Voice Mail to your system. If you are using the DS1000 PFT/MDM port for a Power Failure Telephone or Modem Cut-through, do not use extension 316 for external Voice Mail.
  • Page 16 10. Press CONF to go back to step 4. Press CONF twice to go back to step 3 and select another slot to program. Press CONF three times to exit program 9902. 1-12 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...
  • Page 17 Repeat steps 4-8 to assign Voice Mail stations to the remaining installed Digital VANGARD Voice Mail ports. Press CONF to go back to step 3. Press CONF twice to exit program 9902. Section 1: Start-up Programming ◆ 1-13 DS1000/2000 Quick Setup Guide...

  • Page 18: Set Voice Mail To Answer At Night

    Part III: Program the External Voice Mail System Important When setting up external Voice Mail, the Trunk Mailbox numbers must be 101-106 for DS1000 and 101-164 for DS2000. VANGARD Mail To set up VANGARD Mail for DS1000/2000: Following the instructions in your VANGARD Mail manual, connect the Voice Mail system.

  • Page 19: Having Voice Mail Pick Up Unanswered Calls

    1807:EXT OPT PART II EXTENSION#?nnn Enter the number of the extension you want to set up for Terminal Hunting to Voice Mail + HOLD You see: 1807:EXT:nnn STA VOICE CALL?nnn Section 1: Start-up Programming ◆ 1-15 DS1000/2000 Quick Setup Guide...

  • Page 20: Changing The System Password

    Reenter the password you entered in step 4 above + HOLD . You see: 9905:PASSWORD PROG PASSWORD ACCEPTED Press CONF to return to step 3 and select another password to change. Press CONF twice to exit program 9905. 1-16 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 21: Reloading The System Default Settings

    For the extension selected in step 3, enter the number of the Programmable Function Key you want to program as a Call Coverage Key (1-24) + . You see: HOLD 1701:EXT:nnn KEY:nnn nnnnnn The previously programmed assignment displays. Section 1: Start-up Programming ◆ 1-17 DS1000/2000 Quick Setup Guide...

  • Page 22: User Programmable Features

    See the User Programmable Features chart on the next page for operation. Note: To change an extension’s Access Level, see 1801 - Access Level in the Software Manual on the System Document CD that came with your system. 1-18 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...
  • Page 23 Press the soft key you want to program (or press Soft Keys (Super Display) ▲ ▼ to scroll through the keys) + ▲ ▼ HOLD to select key option + HOLD CONF to exit. Section 1: Start-up Programming ◆ 1-19 DS1000/2000 Quick Setup Guide...
  • Page 24 (2 digits) and year (4 digits) + HOLD + to exit. Intercom Voice Announce + V for voice announce or R for ring + SPK (for incoming Intercom to exit. calls) 1-20 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide...

  • Page 25: Section 2: Customizing Features

    Barge In (Intrusion) The attendant can break into another extension user’s established call. ● Direct Trunk Access Direct Trunk Access lets the attendant user dial a code to access an individual trunk. Section 2: Customizing Features ◆ 2-1 DS1000/2000 Quick Setup Guide...

  • Page 26: Barge In (Intrusion)

    OFF PREM FWRD?nn By default, the attendant (extension 300) has Class of Service 1. All other extensions have Class of Service 2. Press VOL Up . You see: 0101:COS:n BREAK IN?nnn 2-2 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...

  • Page 27: Call Waiting / Camp-On

    Part III: Assign the Class of Service with Camp-On enabled to the extension. Part I: Enable/Disable Camp-On System-Wide Enter the programming mode. You see: USER: nnn ENTER PROGRAM? Enter 0201 HOLD . You see: 0201:TENANT OPTIONS CALL WAIT?nnn Section 2: Customizing Features ◆ 2-3 DS1000/2000 Quick Setup Guide...
  • Page 28 Call busy extension + Dial 2 (do not hang up). If you hang up, the system converts your Camp-On to a Callback. Speak to your co-worker when they answer their Camp-On ring. 2-4 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...

  • Page 29: Caller Id

    ID records. DS2000 stores up to 1000 Caller ID records (allocated among all extensions and Logging Groups). DS1000 stores up to 500 records. By default in DS1000, all keyset extensions (300-315) are in Caller ID Logging Group 1. By default in DS2000, extensions 300-315 are set up for personal logging and can log up to 10 calls each.
  • Page 30 By default, the attendant (extension 300) has Class of Service 1. All other extensions have Class of Service 2. Press VOL Up until you see: 0101:COS:n CLID DISPLAY?nnn To enable Caller ID for the Class of Service, dial 9 (for yes) + VOL Up . 2-6 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 31 Enter the Class of Service (1-15) you want to assign to the extension selected + . You see: HOLD 1801:EXT:nnn CLASS OF SERVICE?n Press CONF and go back to step 3 to select another extension. Press CONF twice to exit program 1801. Section 2: Customizing Features ◆ 2-7 DS1000/2000 Quick Setup Guide...
  • Page 32 Enter 1302 + HOLD . You see: 1302:CID DIALING LINE/GROUP: Enter the trunk number (1-6 in DS1000 or 1-64 in DS2000) or Trunk Group (90-98) + HOLD . Press CONF to exit program 1302. Specify the System’s Home Area Code The is the area code in which the system is installed.
  • Page 33 Press to scroll through your Caller ID records. VOL Up VOL Down Press CALLBACK to call the person back. Section 2: Customizing Features ◆ 2-9 DS1000/2000 Quick Setup Guide...

  • Page 34: Direct Station Selection (Dss) Console

    • Page Zones • Split ate, delayed or no ring) • Headset Key • Park Orbit • Trunks (line keys) • Hotline • Reverse Voice Over • Voice Mail Record 2-10 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 35 ● Part II: Program the DSS Console keys. Part I: Assign DSS Console and DSS Block to the Host Extension. Enter the programming mode. You see: USER: nnn ENTER PROGRAM? Section 2: Customizing Features ◆ 2-11 DS1000/2000 Quick Setup Guide...
  • Page 36 + Covered Extension (e.g., 304) Call Coverage No Ring (lamp only) + Covered Extension (e.g., 304) Call Coverage Delay Ring + Covered Extension (e.g., 304) Group Pickup Immediate Ring + Pickup Group (1-16) 2-12 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 37 To use your DSS Console Group Call Pickup key: Press key to answer call ringing Pickup Group. You can set up the Group Call Pickup key for immediate ring, delayed ring, or no ring. Section 2: Customizing Features ◆ 2-13 DS1000/2000 Quick Setup Guide...

  • Page 38: Door Box (Ds1000)

    Door Box chimes instead. The analog Door Box in DS1000 connects to a dedicated Door Box port (DOOR1 or DOOR2) and can be mounted outside. Refer to the Section 4, Optional Equipment in the Hardware Manual on your System Doc- 2-14 ◆...
  • Page 39 FLASH or a soft key to enable the associated relay. The visitor at the door can then enter without having an employee open the entrance for them. DS1000 has 2 relays, located in the DOOR1 and DOOR2 analog Door Box jacks. You can assign these relays for Door Box strike control or Page Relay Control, but not both.
  • Page 40 After answering a Door Box chime, the extension user has the option of pressing a key to acti- vate the system’s relays. Part I: Assign the Door Box Chime Tone The circuit type is automatically set for DS1000 Analog Door Boxes plugged into DOOR1 or DOOR2 (extensions 324 and 325). Enter the programming mode. You see:...
  • Page 41 To control the system relay which in turn controls the door strike. To open the relay, press FLASH key or OPEN soft key. ● To close the relay, press FLASH key or CLOSE soft key. Section 2: Customizing Features ◆ 2-17 DS1000/2000 Quick Setup Guide...

  • Page 42: Flash

    ● Part II: Assign Group Call Pickup Keys to extensions. Part I: Assign Extensions to Pickup Groups: Enter 1802 + HOLD . You see: 1802:EXT OPT PART I EXTENSION #?nnn 2-18 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 43 1701. CONF Feature Quick Steps To answer a call ringing a phone in your Pickup Group: Lift handset + Press flashing Group Call Pickup Key or dial *#. Section 2: Customizing Features ◆ 2-19 DS1000/2000 Quick Setup Guide...

  • Page 44: Hotline

    Press Hotline key. To Transfer your trunk call to your Hotline partner: Press Hotline key + Announce call or hang up. To answer a call from your Hotline partner: Speak toward phone. 2-20 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...

  • Page 45: Night Service / Night Ring

    OFF PREM FWRD?nn By default, the attendant (extension 300) has Class of Service 1. All other extensions have Class of Service 2. Press VOL Up until you see: 0101:COS:n ACTIVATE NITES?nnn Section 2: Customizing Features ◆ 2-21 DS1000/2000 Quick Setup Guide...
  • Page 46 Do not lift the handset + Press the Night key. To answer a call that rings a line or loop key at night: Lift handset + Press flashing line or loop key. 2-22 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...

  • Page 47: Off-Hook Signaling

    OHS HL?nnnnnnnn Enter one of the following: 0 - Disables Off Hook Signaling for your Hotline partner. 1 - Enables Off Hook Signaling Camp On tone for your Hotline partner. Section 2: Customizing Features ◆ 2-23 DS1000/2000 Quick Setup Guide...

  • Page 48: Programmable Function Keys

    The 22-Button Standard and Display Telephones fea- ture 12 Programmable Function Keys. The 34-Button Display Telephone features 24 Program- mable Function Keys. The 34-Button Super Display Telephone also features 24 Programmable Function Keys. 2-24 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 49 + Covered Extension (e.g., 304) Call Coverage No Ring (lamp only) + Covered Extension (e.g., 304) Call Coverage Delay Ring + Covered Extension (e.g., 304) Group Pickup Immediate Ring + Pickup Group (1-16) Section 2: Customizing Features ◆ 2-25 DS1000/2000 Quick Setup Guide...
  • Page 50 To use your Call Coverage key: Press key to call covered extension or pick up ringing call. You can set up the Call Coverage key for immediate ring, delayed ring, or no ring. 2-26 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 51 Enter the Call Forwarding destination (e.g., extension or for Voice Mail). Select the Call Forwarding type (2 for all calls, 8 for trunk calls). The key winks off (red) while your phone is forwarded. Section 2: Customizing Features ◆ 2-27 DS1000/2000 Quick Setup Guide...

  • Page 52: Speed Dial

    (e.g., 1) instead of Trunk Groups when programming outside Speed Dial numbers. Programming To program System Speed Dial numbers: This procedure is an alternative to using the #SP User Programmable Feature. Enter the programming mode. You see: USER: nnn ENTER PROGRAM? 2-28 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 53 Enter the name for the selected bin + HOLD See Keys for Entering Names below for more. Go back to step 3 and select another bin to program. Press CONF to exit program 1101. Section 2: Customizing Features ◆ 2-29 DS1000/2000 Quick Setup Guide...
  • Page 54 The Speed Dial number can be up to 32 digits long. If the number is longer than 16 digits, it automatically uses the next adjacent bin in addition to the bin you are programming. Enter a name for the Speed Dial number + Press HOLD . 2-30 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...
  • Page 55 To dial a System Speed Dial Number: Press and dial #. Dial the System Speed Dial bin number (normally 200-299), or Press Programmable Function Key for System Speed Dial bin. Section 2: Customizing Features ◆ 2-31 DS1000/2000 Quick Setup Guide...

  • Page 56: Voice Mail

    The DS1000/2000 is fully compatible with the built in IntraMail and UltraMail Voice Mail with Automated Attendant systems, as well as the external NVM-Series Voice Mail with Automated Attendant systems.

  • Page 57: Message Center Mailbox

    Press To use the Message Center Press or lift handset + Press the Message Center key. If requested by Voice Mail, enter the security code for the Message Center mailbox. Section 2: Customizing Features ◆ 2-33 DS1000/2000 Quick Setup Guide...
  • Page 58 Section 2: Customizing Features 2-34 ◆ Section 2: Customizing Features DS1000/2000 Quick Setup Guide...

  • Page 59: On The Web

    Section 3: Additional Resources Section 3: Additional Resources Section 3: Additional Resources On the Web ● For support questions and to download new software, go to http://ws1.necii.com/ds2000 Section 3: Additional Resources ◆ 3-1 DS1000/2000 Quick Setup Guide...

  • Page 60: Printed System Documentation

    ● DS1000 Hardware Manual (P/N 80200INS**) and DS2000 Hardware Manual (P/N 80000INS**) These Hardware Manuals provides comprehensive, step-by-step installation instructions for all the DS1000 and DS2000 components and options. Each manual also includes a Parts List and complete Specifications. ●...

  • Page 61: On Your System Document Cd

    Section 3: Additional Resources On Your System Document CD The System Document CD (P/N 80200DCD**) provides the DS1000 and DS2000 manuals and user guides in Adobe Acrobat PDF format. It also includes the latest version of the DS Series Update Utility, system software, System Administrator (PC Program), and IntraMail Utility.
  • Page 62 Section 3: Additional Resources 3-4 ◆ Section 3: Additional Resources DS1000/2000 Quick Setup Guide...
  • Page 63 Placing Outgoing Calls from Single Line Telephones Expanded Database ..Extension Level Call Waiting Caller ID . . . Printed System Documentation . . . Programmable Function Keys 2-24 Index ◆ i DS1000/2000 Quick Setup Guide...
  • Page 64 . . . Conversation Record 2-32 . . . Interactive Soft Key Shows New Messages . . . Leaving a Message 2-32 . . . Message Center Mailbox 2-33 . . . Overflow 2-32 ii ◆ Index DS1000/2000 Quick Setup Guide...
  • Page 65 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 www.necunifiedsolutions.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
  • Page 66 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 December 14, 2004 *80200QSET09* www.necunifiedsolutions.com Printed in U.S.A. 80200QSET09...

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