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Transmission problems
Your fax machine reports an operating error or fails to perform the required function. Before you make an
unnecessary call on your service technician, take your time and see if you can help yourself. This checklist will
help you recognise and eliminate errors.
Problem
Your document is not
automatically pulled into
the feeder.
The text "transmission" is
not displayed when you
press the START key.
The document is damaged
during sending or copying.
Your fax machine
performed transmission
correctly but the message
was not received by the
receiver.
The receiver received a
blank sheet instead of the
document sent.
The receiver reports: The
document transmitted is
difficult to read.
Possible causes ...
Your machine displays an error.
The display is blank.
Document size or thickness of
paper are not acceptable.
The operator control panel is
not firmly locked.
You replaced the receiver before
pressing START.
Document format or paper
thickness not as specified.
The document guides are not
properly adjusted to the paper
size.
The other machine is out of
paper.
You loaded your document in
the machine with the image
face-up.
Your machine's document
reader is dirty or damaged.
... and solutions
If the display gives an error message,
clear the fault and delete the display with
STOP .
Check there is power on the machine.
The machine must be switched on (see
page
9).
Use acceptable documents only (see
page
37).
Close the cover. It should be firmly
locked in place on both sides.
Try again. Replace the receiver only
when you have pressed START.
Use acceptable documents only (see
page
37).
Adjust the document guides accordingly.
Ask the receiver to put paper in his
machine.
Send your document again: the image
must be face-down on your document
feeder.
Make a copy of your document on your
fax machine (see
page
35). If your copy
is also difficult to read, clean the
document reader.
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