Set Up Acd Views - Toshiba Strata CTX Manual

Strata ACD
This chapter explains how to access the status views for Strata ACD groups, calls,
ports, clients and events. Instructions for initially setting up the views are included.
Also included are instructions for accessing the Toshiba-Keyset Interface (TKI) and
MIS Server windows. Views and Events Log
Your PC should be set up so that the following ACD views can be accessed by
clicking on the icon (as shown at the top of the
you can't open the view from Start > Programs > OAISYS, then perform the
following to set up the Strata ACD views:

Set Up ACD Views

1. Access current services: Open the Net Server. Click on the Services tab.
2. Make Strata ACD visible: Right click on the Strata ACD item in the Net Server
Service tree and choose Show Service.
3. Ensure the Module is operational: Log in (default user/password is admin/
admin). The Strata ACD views window appears (shown on the next page).
For additional help on setting up Strata ACD or other ACD modules, refer to the
Strata CTX ACD Installation Guide on the Strata ACD CD-ROM.
Strata CTX ACD System Administrator 10/04
page 38). If the icon is not visible and
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