General Tab - Toshiba Strata CTX Manual

General Tab

Refer to the following field definitions to enter or change ACD group information.
F
IELD
Group ID
Name
Description
Group Enabling
Strata CTX ACD System Administrator
D
ESCRIPTION
(Required) Enter a group identification number.
(Required) Enter a name for the ACD Group.
(Optional) Enter a description for the ACD group.
Select one of the following: Enabled Always, Disabled Always, Use
Schedule. These options define whether the Strata ACD is handling
the calls or whether the calls follow the re-route action. When a queue
is disabled, all existing calls in the queue are to be handled normally
and all newly arriving calls immediately take the re-route action from
the queue.
Use Schedule: If this option is selected, the following fields are
activated: Sunday ~ Saturday and Start/Stop. These fields define the
day of the week and starting and ending times for a queue session.
Note: The Use Schedule is only available in the Enhanced Model.
10/04
System Administrator
ACD Groups Tab
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