Index - Toshiba Strata CTX Manual

Index

A
ACD groups
add supervisor,
change agent list,
create, 2
tab, 20
ACD telephone user guide,
action
buttons, 2
settings, 7
actions, 5, 9
class, 6
type, 7
add
agent, 18
supervisor, 16
administrator
add or delete users,
agent/supervisor telephone user guide,
agents, 24
add/change group,
tab, 18
alarms, 29
announcements, 22
basic, 33
default, 33
enhanced, 33
Strata CTX ACD System Administrator
16
25
v
2
v
25
10/04
recording, 32
average connect time,
B
basic announcements,
C
call back, 13
call management, 22
call router, v
CD-ROMs, v
chat, v
conventions, iv
create ACD groups,
D
documents, v
E
enhanced announcements,
events, 43
F
first-time set up, 2
30
33
2
33
47