Troubleshooting Common Problems - HP StorageWorks 3800ux User Manual

Troubleshooting

Troubleshooting common problems

If the procedures in
http://www.hp.com/go/udo
support (see
Table 9: Troubleshooting installation
Power
Jukebox will not power on
Host computer system does not
recognize the jukebox or the drives
52
Table 9 do not address or resolve your problem, visit
for additional assistance, or contact HP technical
"Getting help" on page 10).
Problem
HP StorageWorks 3800ux/7100ux Optical Jukebox User's Guide
Solution
Check that the power indicator light
on the control panel is on. If it is not,
make sure the power switch on the
side panel is on.
Replace the power cord.
Ensure the jukebox is not in an error
or failed state. If so, troubleshoot the
error before continuing.
Ensure the jukebox is connected and
powered on. The jukebox must be
on when booting the host computer
for the jukebox to be recognized.
If the jukebox is the last device on
the SCSI bus, check that it has been
terminated and that the maximum
cable length has not been
exceeded.
Check SCSI ID assignments and
resolve any conflicts.
Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
If using a narrow (8-bit) HBA, make
sure that all addresses are in the
range 0 through 7.
For Windows operating systems, use
the device manager to rediscover
the jukebox.
For HP-UX, use ioscan to verify
that the HBA and attached devices
are claimed.
For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.