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13. Troubleshooting
13.1 Quick Tips
This section describes common issues which you can encounter.
Sequence to restart the device and network:
1. Turn off and unplug the modem power plug.
2. Turn off the W6 router.
3. Plug in the modem power plug and then turn it on. Wait for two minutes till the modem
LED is steady as before.
4. Turn on the W6 router and wait for the device's upper deck main LED to steady breathing.
13. 2 Frequently Asked Questions (FAQs)
13.2.1 What can I do if I forget my wireless password?
• Connect to the W6 router via Ethernet cable LAN.
• Visit device portal
• Go to Wi-Fi -> Basic settings/Retrieve or reset the Wi-Fi passwords.
13.2.2 What can I do if I forget the router's web portal admin password?
Reset the device by pressing and holding the reset key until the LED starts blinking white.
After the device restores to factory default, please login web admin portal with admin PWD,
label printed on the bottom of the device.
Note 1: The device web admin will be locked after 5 wrong password attempts. The user is
required to reboot the device to disable the web admin.
Note 2: Remember to set up the device's internet connection after resetting. Remember to
also change the admin password.
Note 3: If you ever bind the device via Predator Connect mobile app; remember to unbind it
after the factory data reset.
13.2.3 What can I do if I can't log into the router's web admin portal?
Please follow the steps below to check on your client's device.
• Check whether the client-allocated IP and DNS server IPs both are with the same
subnet and gateway.
• Clean the browser cookies or use private/Incognito mode to access the router admin.
13.2.4 What can I do if I can't surf the internet even though the configuration is
finished?
Please follow the step below to check on your W6 router:
• Login to the web admin portal dashboard to check Internet status.
• Continuingly, if the Internet status is up and connect. Go to the WAN setting, manually
configure the DNS server using the below IP and apply:
• If the issue is still there, please restart the modem and router accordingly.
http://acer-connect.com
Primary DNS server: 8.8.8.8
Secondary DNS server: 8.8.4.4
and login admin.
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