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Faults and what to do about them.
en
Faults
Odours in the washing
machine.
Loud noises, vibrations
and machine "wander-
ing" during the spin cycle.
The touch display does
not work while the appli-
ance is running.
There is detergent resi-
due on the laundry.
When the appliance is
paused, A flashes and
è is lit continuously.
When the appliance is
paused, A flashes and
è is off.
Home Connect is not
working.
If you cannot rectify a fault yourself (after switching the machine off and then on again) or a repair is required:
Switch off the appliance and pull the mains plug out of the socket.
■
Turn off the tap and call the after-sales service.
■
52
Cause/remedy
Run the Drum Clean or Cottons 90 °C program without laundry.
Add all-purpose washing powder or a detergent that contains a bleaching
agent.
To prevent foaming, only use half the amount of detergent recommended
Note:
by the detergent manufacturer. Do not use detergents intended for woollens or
delicates.
Is the appliance level?Make the appliance level. ~ Page 17
■
Are the appliance's feet secured?Secure the appliance's feet. ~ Page 17
■
Have the transit securing devices been removed? Remove the transit
■
securing devices. ~ Page 14
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch the circuit
■
breaker on/replace the fuses.
If the fault occurs repeatedly, call our after-sales service.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse or brush the laundry after washing.
■
The water level is too high. It is not possible to add more laundry. Close the
■
door immediately, if necessary.
Touch A to resume the program.
■
The door is unlocked. It is possible to add more laundry.
You can find solutions to problems with Home Connect at www.home-con-
■
nect.com.
The availability of the Home Connect functionality on your appliance
■
depends on the availability of the Home Connect Services (e.g. provision of
the app) in your country. Home Connect Services are not available in every
country – for further information please check: www.home-connect.com.
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