Chapter 5. Troubleshooting - Mitsubishi Electric AE-200A Instruction Book

Chapter 5. Troubleshooting

This section shows the troubleshooting for when using Integrated Centralized Control Web.
No. Phenomenon
I wish to use HTTPS (SSL). –
1
The layout in Integrated
Centralized Control Web is
2 broken. Or, the buttons do
not work.
The login screen does not
open.
3
The air conditioning units
that can be monitored and
operated are not displayed.
4
Integrated Centralized
Control Web is displayed
5 with the bottom part cut off
on a tablet.
When the Integrated
Centralized Control Web
is accessed, the message
"Failed to connect to AE
controllers." appears, and
no login window appears.
6
WT07996X02
Check of cause
• The software version of
AE-200/AE-50/EW-50 was
updated.
• The settings were changed
using Initial Setting Tool.
• The URL entered in the
browser is incorrect.
• An error occurred in
communication with
AE-200/AE-50/EW-50.
• The integrated centralized
control settings are incorrect.
–
• An error occurred in
communication with the
login destination centralized
controller.
• More than 50 users are
accessing the Integrated
Centralized Control Web.
• The login destination
centralized controller is still
starting up.
176
Corrective action
• Register a certificate to the PC, tablet, or
smartphone you are using.
Refer to 1 "HTTPS (SSL) connection".
• Delete the history of the browser you are using.
Refer to 2 "When the layout is broken".
• Check that the IP address of the AE-200/EW-50 that
is the login destination for Integrated Centralized
Control Web is correct.
• Check the setting using Initial Setting Tool.
Refer to 3 "Login screen does not open".
• Check whether the LAN connection is connected
correctly.
• Monitor the settings using Initial Setting Tool and
check that the centralized controllers target for
control are set correctly.
Refer to 4 "Air conditioning units that can be
monitored and operated are not displayed".
• Place Integrated Centralized Control Web on the
Home screen and start it from the Home screen.
Refer to 5 "Screen displayed with bottom part cut off
on a tablet".
• Check whether the LAN connection is connected
correctly.
• Reduce the number of users that are accessing the
Integrated Centralized Control Web to 50 or less.
• Access again after a while.
* It takes approximately 5 minutes to complete the startup
process. During the startup process, the Integrated
Centralized Control Web cannot be accessed.