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8
Troubleshooting
2. Under Configuration Database Management (Config > System Configuration > Manage
Configuration Sets), choose the option to create a new factory default configuration.
3. Create the new default configuration.
Do Not Get a Login Prompt—Error Messages Appear
Problem The IP1200 Series is defective, or the file system on the IP1200 Series is defective.
Solution Contact the Nokia customer support site listed in
"Nokia Contact Information"
on
page 3.
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP1200
Series. This procedure erases any configuration database on the appliance. For information
about how to complete the full installation procedure, see the current release notes. The
"Nokia
release notes are located on the Nokia customer support Web site as listed in the
Contact Information"
on page 3.
Not Able to Connect to Nokia Network Voyager Using the Ethernet Port,
But Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see
"Ethernet
NIC Connectors and Cables"
on page 59.
Problem Port is not configured as active.
Solution View the port in Network Voyager, or from Lynx, and verify that the interface is
configured as active.
Problem Host port configuration is incorrect.
Solution Check host Ethernet port settings. Verify that the IP address and netmask settings
are correct for the IP1200 Series configuration.
Problem Wrong link speed.
Solution Verify that the port on the host and the port on the IP1200 Series are set for the same
speed (10 Mbps or 100 Mbps). An unblinking data and activity LED on a port is a good
indication of a speed mismatch.
Problem Duplex setting is wrong.
Solution Correct duplex setting.
116
IP1220 and IP1260 Security Platforms Installation Guide
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