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Apple CarPlay®
Symptom
Cannot start Apple CarPlay® though it is tethered to the
vehicle.
Apple CarPlay® performance decreases. For example,
slow connectivity or slow application functionality.
or
An error message appears when trying to access
features of Apple CarPlay®. A blank screen appears when
trying to access maps.
Cannot access Siri® using <
> on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
Condition:
Cause and Countermeasure
The USB cable is not connected to the USB connection port. Properly connect the
USB cable to the USB connection port.
"USB (Universal Serial Bus) connection ports" (page 2-7)
TM
Use an Apple Lightning
cable (Mfi certified) to connect your phone to the USB
connection port and check the cable that is not broken.
Apple CarPlay® setting is not active on your iPhone®. Turn on "CarPlay" on your
iPhone®.
The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.
Confirm you have a compatible iPhone®, a cellular connection and an active data
plan.
TM
Use an Apple Lightning
cable (Mfi certified) to connect your phone to the USB
connection port.
Phone's performance or cellular connection. Disconnect and reconnect your
phone.
Phone's performance or cellular connection. Cycle phone power off/on to restart.
cable.
Siri® setting is not enabled on the phone. Turn on "Siri" on your phone.
Check that you are pushing and holding <
to initiate Siri® operation.
[ Edit: 2019/ 9/ 13 Model: 2020MY AIVI ST3 OM_N20E-AV1NJU0_NAVIOM19-022 ]
(185,1)
8. Troubleshooting guide
> instead of just pushing the switch
8-15

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