Table of Contents
Advertisement
Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
10.0 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS
Under no circumstances the phone have to be disassembled to fix a defect detected during the test procedure on
level 1.
10.1
The phone does not switch on.
- Check the tactile feeling of the "ON/OFF" button.
- Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged.
- Clean the connectors.
- Plug the battery again, making sure that it is securely fitted. Charge the mobile until the icon has stopped flashing.
Then unplug from the charger and attempt to switch the mobile on.
If it still does not switch on, try to fix the mobile. If the failure can't be found out then send the mobile for repair.
10.2
Charge does not start or no detection of the charger. (refer to chapter 8.3)
- Check the charger contacts for dust or missing pins.
- Check the mobile connector.
- Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged.
- Check the charger individually with a reference mobile. If the charger works properly try to charge the
customer mobile with a reference battery.
If neither of the battery and the charger can be incriminated, send the mobile for repair.
10.3
The display shows "No SIM card. Please insert your SIM card." or "SIM FAILURE"
- If the SIM card cannot be inserted, check for any foreign part and try to remove it.
- Check the SIM Card connector. All the contacts must be at the same level. Make sure that there is no dust on the
connector contacts and the SIM card contacts. If the SIM Card connector is defective change it.
- If the test SIM card can be detected but the message "SIM Failure" remains on the customer's card, his card must
be damaged. Ask him to contact his network operator.
Otherwise send the mobile for repair
10.4
Display problems
Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys "5", "6" and "7" .
If everything works in test configuration that means that a phone setting is disabled or does not suit well. It can be
solved in the phone menu.
Otherwise send the mobile for repair
© PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
COMPANY RESTRICTED
VY-V-640-204
Page : 37 of 42
Langue : EN
Date : 09/21/01
VY-V-640-204
Advertisement
Table of Contents
