2.4 Service Settings
be dialled. If the time period expires without a second digit being entered, the VPS assumes the caller
has selected a menu choice. Use this parameter only if "Call Transfer Anytime" is set to "Extn." or
"Mbx".
Value Range
1 s–5 s
Feature Guide References
2.3.15 Custom Service
No DTMF Input Operation
Determines how calls are handled when callers do not dial any numbers after listening to the menu
message (most likely because they are using rotary telephones) The default setting is "Operator",
which allows the caller to be automatically connected to an operator after the menu message plays
back ("...or stay on the line to be connected to an operator.").
Value Range
Tr to Mbx: Allows the caller to leave messages in a specified mailbox.
Tr to Ext: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Tr to Out: Transfers the caller to a specified outside telephone number. Enter the Trunk Access
number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (not available if there was no previous menu).
CS: If programmed, transfers the caller to another Custom Service.
Feature Guide References
2.3.15 Custom Service
Keypad Assignment 0–9, *, #
Any of the 16 operations listed below can be assigned to the 0 through 9,
telephone keypad. Callers are able to access these operations by pressing the corresponding keys
on their telephones.
Value Range
Tr to Mbx: Allows the caller to leave messages in a specified mailbox.
Tr to Ext: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Tr to Out: Transfers the caller to a specified outside telephone number. Enter the Trunk Access
number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (not available if there was no previous menu).
CS: If programmed, transfers the caller to another Custom Service.
92
Programming Guide
, and # keys on the