A Contacting Huawei Technical Support - Huawei PDU8000 User Manual

PDU8000 Modular Precision PDC
User Manual (FusionModule2000 V2.0)
A
Contacting Huawei Technical Support
If a critical alarm persists after you locate and clear it by referring to this document, contact
Huawei technical support for help.
Before seeking help from Huawei, ensure that the following information is available:



You can obtain Huawei support over the network or telephone. For details, see
Table A-1 Obtaining technical support from Huawei
If...
A critical fault
occurs.
A non-critical fault
occurs.
Before logging in to the Huawei technical support website, register a device user account by entering
information about the Huawei product that you have purchased.
Issue 02 (2017-02-24)
Full name of the site where the alarm occurs
Name and phone number of the contact person
Scenario and detailed alarm information
Then...
Refer to the emergency
operation guide.
Contact Huawei Account
Service Dept.
Refer to troubleshooting
cases or obtain related
documentation.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.

A Contacting Huawei Technical Support

Operation
Rectify the fault by following the
procedure described in the
emergency operation guide. If no
information is available, contact
Huawei technical support.
Log in to
http://support.huawei.com
click Global Service Hotline to
obtain the hotline of the desired
region.

Log in to
http://support.huawei.com
click Network Energy to
obtain help.
 Browse for or enter keywords
to search for related
troubleshooting documents.
Table A-1.
and
and
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