Toshiba strata CT Installation & Maintenance Manual page 316

Computer Telephony Integration
In the example below, you can see how the new functions for handling calls are added. Type
these lines in the [File Menu] section of your USER.INI file
using a text editor if it exists. If it does not, you have to add the section by typing [FileMenu],
and add the new functions below the [FileMenu] line.
[FileMenu]
Opt1=Hangup, STRATLNK,[Hangup]Disconnect the current call
Opt2=Answer,STRATLNK,[AnswerCall()]Answer the ringing line
Opt3=ACD Calls,STRATLNK,[Answer,4]Answer only the specified line. In this case,
You can define the icons on the Windows tool bar to include Goldmine functions, and place
the icons on the tool bar using the "drag and drop" feature on the insert item feature.
Defining a tool bar icon
H
Placing icons on the tool bar
C
Repeat this process for adding icons. Any icon can be moved using this same right-click and
drag process.
The following Goldmine Main Window is an example of the customised tool bars which have
all of the standard icons for accessing Phone1, Phone2, Phone3, Fax, Start Timer, Incoming
Call Timer, Insert a Note, and the three icons defined on the prior page.
Figure 9-27
9-42
the calls on the ACD Button.
N
Right-click on an empty space on any tool bar, and a pop-up menu is displayed.
From the pop-up menu, select Record Macro.
N
Click on the File Menu, then select Hang-up, Answer, or ACD Calls.
N
Click the Stop Recording macro button (square icon) and place the icon on a tool
bar.
Repeat the steps for each icon to be defined
N
Right-click on any blank space on the tool bar, then select Insert Item.
N
Choose the icon to be inserted on the toolbar.
N
Right-click and hold down the mouse button while dragging the icon onto the tool
bar.
Goldmine Toolbar
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