NEC UNIVERGE UM8000 User Manual page 345

Subscribers > Subscribers > Call Transfer
Field
Enable call transfer
Transfer type
Wait for ... rings
Allow holding
Transfer/Screening options
Use customized prompt
to Gather Account
Number
Use transfer/Use screening
Specifies whether the system is using the call transfer settings or the screening settings.
Page Field Descriptions
Description
Turns call transfer on or off.
• Check for dialtone before transferring. The
messaging system listens for a dialtone before attempting
to transfer the call.
• Transfer to subscriber's extension. Select this setting
to transfer calls to the extension specified on the
subscriber profile page if transfer is enabled.
• Transfer to. Accepts an alternate extension to transfer
calls to if call transfer is enabled.
NOTE
E
XTENSION REMAPPING MAY NEED TO BE CONFIGURED IN
ORDER FOR CALLERS TO BE FORWARDED TO THE CORRECT
MAILBOX IF THE ALTERNATE EXTENSION IS BUSY OR
.
UNANSWERED
Select the call transfer type to determine how the phone
system and messaging system interact during the call
transfer to the subscriber's extension. The following transfer
types are available:
• Await Answer. Puts the caller on hold and dials the
extension. If answered within the number of rings
specified in the Wait for ... rings field, transfers the call
to the extension. If the extension is busy or not answered,
plays the greeting, then takes the action specified in the
Action group of the page.
• Wait for ringback. Puts the caller on hold and dials the
extension. If busy, plays the greeting, then takes the
action specified in the Action group of the page. If
answered within the number of rings specified in the Wait
for ... rings field, transfers the call to the extension. If
not answered within the number of rings, the call is
released to the phone system.
• Release. Puts the caller on hold, dials the extension and
then releases the call. If the extension is busy or not
answered, the caller cannot leave a message unless the
phone system transfers the call using call forward to
personal greeting.
Specify the number of times the extension rings before the
call is recalled for await answer to greeting and action or for
wait for ringback released. This applies only if the call
transfer type is Await Answer or Wait for ring back. You
must specify a minimum of three rings.
When this field is selected, callers can decide to hold, leave a
message, or try another extension if the line is busy. This
selection affects the messaging system only and not the
phone system.
Use VOX holding. When this field is selected, callers can
decide to hold by speaking rather than entering a digit. This
applies only if the call transfer type is Await Answer or
Wait for ring back.
Plays a custom prompt to caller when asking the caller to
provide their account number before routing the call. Click
the button to record the custom prompt. A custom prompt
has not been recorded if 00:00 appears on the button label.
This applies only if Gather account number is select.
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