Questions And Answers - Siemens Gigaset A580 IP Manual

Service (Customer Care)

Questions and answers

If you have any questions about the use of your phone, you can contact us 24/7 at
www.gigaset.com/customercare. The table below contains a list of common prob-
lems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following informa-
tion to hand:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
how to display the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, you should set VoIP status messages to be
displayed on your handset (
a status code that helps when the problem is analysed.
The display is blank.
1. The handset is not switched on. ¥
Press and hold the end call key
¥
2. The battery is flat.
Charge the battery or replace it (
"Base" is flashing in the display.
1. The handset is out of range of the base station or the base station's range has decreased
¥
because Eco mode is active.
¥
Move the handset closer to the base station.
If necessary, deactivate Eco mode (
2. The handset has been de-registered. ¥
Register the handset (
¥
3. The base station is not switched on.
Check the base station's mains adapter (
4. The base station firmware is currently being updated (automatically). ¥
Please wait until the update is complete.
Handset does not ring.
¥
1. The ringer is deactivated.
Activate the ringer (
¥
2. Call forwarding set to All Calls.
Deactivate call forwarding (VoIP
You cannot hear a ringer/dialling tone from the fixed line network.
The phone cord supplied has not been used or has been replaced by a new cord with the
¥
wrong pin connections.
Please always use the phone cord supplied or ensure that the pin connections are correct
when purchasing from a retailer (
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