Ca50 Device - Motorola CA50 Developer & User Manual

05-03-2007, 05:44:32.08158 (009690ms), CVoIPWT::VoIPWTCallback WTRX Stop Event: Channel= 3 ID=0
05-03-2007, 05:44:51.26711 (018553ms), CAgent::ProcessWndMessages WM_KILLFOCUS active window=1
05-03-2007, 05:44:51.26719 (000008ms), cancel readnotify requestID= 3 notifpending=1 cancelpending=0
05-03-2007, 05:44:51.26730 (000011ms), read cancelled
05-03-2007, 05:44:52.27831 (001101ms), cancel readnotify requestID= -1 notifpending=0 cancelpending=0

CA50 Device

The CA50 contains several diagnostic applications that can be used to troubleshoot the CA50 device.
includes possible problems and the applications to use to help troubleshoot.
Troubleshooting the CA50 Device
Table 14-5
Problem
The red laser beam does not emit when
the Scan key is pressed to scan bar
codes.
Voice is inaudible.
The CA50 battery in the device does not
charge.
CA50 seems sluggish.
Maintenance, Troubleshooting and Error Messages 14 - 11
Use ScanSamp to test the scanner as follows.
From the CA Menu, use the Up and Down arrow keys and select Programs
> ScanSamp. Aim the scan window at a bar code and press Scan/Select.
•
If the red scan beam emits and decoded bar code data displays on the
device, the business application used for scanning may be faulty.
•
If the red scan beam does not emit and the bar code is not decoded, there
may be a problem with the device.
Use the Audio Test App to test the CA50 speaker, receiver and microphone
as follows.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > Audio Test App and ensure Output is set to Speaker
(press Scan/Select to toggle Output from Handset to Speaker).
•
Select Programs > Audio Test App> Play Audio> Play... to test the
speaker and receiver.
•
Select Programs > Audio Test App> Record Audio> Record... to test the
speaker, receiver and microphone.
If sound is audible, the business application used for audio may be faulty.
If sound is not audible, there may be a problem with the device.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA Sys Info to verify correct battery temperature,
voltage and current statistics.
o
If the temperature is > 35
a cooler place.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA Sys Info to check memory allocation problems or
WLAN connection issues.
If AVAIL RAM is significantly lower than 18996 or if AVAIL VIRT is significantly
lower than 29120, reboot the device. If the condition persists, contact
Motorola Enterprise Mobility support (see
Solution
C, place the device in the charger and move it to
Service Information on page
Table 14-5
xxi).