HICAPS TRINITY Manuals

HICAPS TRINITY Manuals

Manuals and User Guides for HICAPS TRINITY. We have 1 HICAPS TRINITY manual available for free PDF download: User Manual

HICAPS TRINITY User Manual

HICAPS TRINITY User Manual (59 pages)

Brand: HICAPS | Category: Touch terminals | Size: 2.06 MB

Table of Contents

Table of Contents
2
Glossary of Terms
4
Getting to Know Your Terminal
6
Diagram of HICAPS Trinity Terminal
6
Terminal Base
7
Terminal Accessibility Features
9
HICAPS Home Screen Navigation
11
HICAPS Trinity Terminal Home Screen
11
Hicaps
12
Registering a New Provider
12
Modifying a Provider
12
Deleting a Provider
12
Processing a HICAPS Claim
12
Processing a HICAPS Quote
16
Cancelling a HICAPS Claim
19
Manual Daily Transaction Summary (HICAPS Totals)
21
Ordering Terminal Paper Rolls
22
Sale
23
Sale - Manual Entry
25
Refund
28
EFTPOS Settlements
36
Manual EFTPOS Settlement
36
Automatic Settlement
37
Terminal Functions
38
Accessibility
38
About the Terminal Accessibility Features
38
Enabling Voice to Text
38
PIN Entry Training Mode
39
Changing Colour/Large Text
42
Support
44
Contact
44
Changing the Paper Roll
44
HICAPS Logon Test
45
Manager Passcode
45
Terminal Communications
46
Terminal Communication Methods
46
Connectivity
46
Claims Processing and Communications on the HICAPS Trinity Terminal
46
Communications Identifiers
47
Mobile Signal
47
Bluetooth
47
Wi-Fi
47
Terminal Battery Charge
47
Powering and Restarting the Terminal - On/Off/Restart
47
Communication Settings
48
Bluetooth Pairing
48
Configuring Wi-Fi
51
Completing a Heartbeat
52
HICAPS Response Codes
54
Accessing HICAPS Response Codes
54
Accessing Item Level HICAPS Response Codes
55
Payment Transactions Error Messages and Corrective Actions
57
Payment Error Messages
57
Merchant Requirements to Ensure EFTPOS Transactions Are Valid
57
Manual Transactions
57
Termination of EFTPOS Merchant Service
57
Contacts - HICAPS/EFTPOS
58
HICAPS Help Desk
58

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