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3. HICAPS
3.1 Registering a new provider
To add providers you will need to register their details by completing the online form
(Register a new provider), available on the HICAPS website www.hicaps.com.au/forms.
Once the completed form and supporting documents have been submitted and approved
by HICAPS, the provider updates will be sent to the associated health funds and the new
provider/s will automatically appear on your HICAPS Trinity terminal within 5 business
days. Once a new provider appears on the terminal, they will be able to transact. There is
no further action required.
3.2 Modifying a provider
To modify provider details, login to HICAPS Accounts Online.
You can refer to the HICAPS Accounts Online User Guide for more information on making
modifications.
3.3 Deleting a provider
You can remove a provider that is no longer practising at your location from your
HICAPS Trinity terminal by completing the online form, available on the HICAPS
website www.hicaps.com.au/forms.
Once the completed online form has been submitted and approved by HICAPS, the removal
of the provider will be updated with the associated health funds and the requested
provider/s will automatically be removed from your terminal within 5 business days.
3.4 Processing a HICAPS claim
STEP 1
To process a HICAPS claim transaction from the home
screen, swipe or tap a patient's Health Fund card on the
terminal. Alternatively for Health Funds that allow key
entry, you can manually enter the card number by tapping
Enter health card on the home screen.
Note: Some of the HICAPS participating health funds will
not be supporting Wi-Fi or mobile terminal claiming. Claims
processing is supported by all participating health funds
when the terminal is Bluetooth paired with the base, with an
ethernet cable connected. A list of the participating health
funds that support mobile transactions is available on
hicaps.com.au.
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Need help?
Do you have a question about the TRINITY and is the answer not in the manual?
Questions and answers
cannot get bipping noises on key pad to work
To enable the beeping sounds on the HICAPS TRINITY keypad, follow these steps:
1. Tap the accessibility icon at the present card screen.
2. Select "Training for visually impaired" mode.
3. Ask the customer if they want to use the side button or double-tap the screen to confirm selections.
4. A demo PIN entry keypad will appear.
5. As the customer drags a finger across the screen, beeping sounds will play to assist navigation.
This mode allows practice with digit selection, and digits will be spoken during training.
This answer is automatically generated
Is there any way of viewing settlements on hicaps slightly older than 30 days
Settlements older than 30 days cannot be viewed on the HICAPS Trinity terminal.
This answer is automatically generated