Q-See QC SERIES User Manual
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Q-See QC SERIES User Manual

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QC SERIES
IP CAMERAS
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Summary of Contents for Q-See QC SERIES

  • Page 1 QC SERIES IP CAMERAS USER MANUAL...

  • Page 2: About This Manual

    About this Manual This manual is written for the Q-See’s QCN series of IP Cameras and was accurate at the Thank You for Choosing a Q-See Product! time it was completed. However, because of our ongoing effort to constantly improve our...

  • Page 3: Table Of Contents

    Static IP Address PPPoE 5.1 iPhone and iPad DDNS 5.2 Android IP Filter 5.3 BlackBerry SMTP (E-Mail) 5.4 Symbian UPnP (Universal Plug ‘n’ Play) Bonjour 5.5 Windows Mobile 3.4 Event Q-SEE PRODUCT WARRANTY Motion Detection Video Masking Questions or Comments? Contact Us...

  • Page 4: Mounting Cameras

    MOUNTING CAMERAS CHAPTER 1 and it can be placed in more exposed locations if needed. Keep in mind that most Q-See cameras are designed to operate between 14°F to 122°F (-10°C to 50°) with a relative humidity of When installing your camera, it is important to select a proper site not only for field of view, but up to 95%) and consider wind chill and other environmental factors when selecting your location.

  • Page 5: Connecting Ip Cameras

    (depending on model), sent to an FTP drive, accessed by a computer The following directions are for connecting your IP camera(s) to one of Q-See’s QC-Series or be streamed directly to a Digital Network Video Recorder (NVR) using standard network NVRs with a built-in POE block of powered Ethernet ports.

  • Page 6: Cameras Connected Through A Network

    Using the Power Over Ethernet Block Connections Over the Internet Router/ Your NVR’s POE block will power up to four cameras while receiving their video signals. This A third connection option is via the Internet. Modem Router/ Modem is the primary and preferred method to connect cameras to your NVR. This feature cannot be This method is more complicated, but it expanded through use of a network switch.

  • Page 7: Adding And Removing Cameras In Your System

    For cameras connecting to one of Q-See’s QC-Series NVRs, they will automatically Internet. Instructions for connecting your system to the Internet are presented in the Remote appear on-screen shortly after being plugged in.
  • Page 8 Edit When the window opens, you will be presented with a list of all conneced devices in the lower portion. This section, marked Device Added, indicates the status of each device along Double-clicking on a device in the Device Added portion of the window will display with other information about it.

  • Page 9: Connecting Your Camera To A Remote Network

    2.4 CONNECTING YOUR CAMERA TO A REMOTE NETWORK OBTAINING IP INFORMATION USING IPCONFIG IN WINDOWS You will need to get your router settings to not only create an IP address, but for the Default As was mentioned in the previous section, cameras connected to the same network router Gateway information as well.

  • Page 10: Testing The Connection

    When the browser window has opened, you will be presented with a login screen for the Q-See Web Service. Since you’re on the same network as the camera, you will want to PICTURE 2-17 select LAN from the options at the bottom of the screen.

  • Page 11: Opened Ports And Internet Ip Address

    Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these Confirming that the ports have been opened cases, you should allow the required plugins to operate.

  • Page 12: Troubleshooting Network Connections

    2.5 TROUBLESHOOTING NETWORK CONNECTIONS Option 2: Opening Ports Using DMZ The exact location of DMZ within the router’s settings vary by manufacturer so please consult OPENING PORTS your router’s manual for the location of this feature. The method for accessing your router’s The most common factor causing network connection issues is for communication between settings, however, is pretty standard.
  • Page 13 Option 3: Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org Internet servers.

  • Page 14: Issues With Dhcp

    MULTIPLE ROUTERS ON THE NETWORK ISSUES WITH DHCP If you have tried the previous methods and are still unable to connect to your camera from As long as you are connecting your camera to a router with DHCP enabled, you should not have an issue connecting to your camera.
  • Page 15 STEP 5. Click on CHECK NOW to Setting Up DMZ in Router 2 detect how many Routers are in the STEP 1. Login into Router 1 by putting network. the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 2-37 where the IP...

  • Page 16: Configuring Activex

    CONFIGURING ACTIVEX Accessing your NVR using Internet Explorer is generally as simple as using an interactive STEP 7. Uncheck the “Require server website. Some users may need to configure Microsoft’s built-in ActiveX controls prior to verification (https:) for all sites in logging into their camera in order to ensure smooth operation.
  • Page 17 Troubleshooting: User Account Control for Windows Vista and Windows 7 STEP 12. Pull down the “Reset to:” Some users of computers using Windows Vista or Windows 7 operating systems may receive menu button and select Low an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC).

  • Page 18: Additional Network Services

    2.6 ADDITIONAL NETWORK SERVICES Once you have connected the IP camera to a network and are able to access it from another network as well, you will need to obtain the Domain Name System (DNS) from your router and enter it into your camera to enable the camera to send out e-mail alerts. Optionally, you will also want to set up a Dynamic Domain Name Service (DDNS) to creatr an easy-to-use web address that you can use in place of the string of numbers making up the IP address when PICTURE 2-49...

  • Page 19: Entering The Dns Information Into The Camera

    STEP 2. Click on the Network icon. Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these cases, you should allow the required plugins to operate.

  • Page 20: Dynamic Domain Name Service (Ddns)

    STEP 4. Enter the DNS number network. It also allows you to avoid having to repeat Sections 2.3 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your IP camera is configured to accept account information from that site.

  • Page 21: Using Web Service

    FUNCTION BUTTONS (PC ONLY) USING WEB SERVICE CHAPTER 3 PC users have three functions that can be performed while in Live View and the buttons The Web Service app allows you to access your camera with only a web browser. You for these are located immediately below the connect with the camera by entering its address into the browser just like any other web page.

  • Page 22: Setup

    3.2 SETUP VIDEO The Video sub-menu contains four tabs controlling how video is streamed from the NVR, the The options available in this tab are divided into several sections dedicated to the camera camera’s built-in snapshot feature, on-screen displays and, on PCs the file path to save locally itself, the network connection, event monitoring, direct recording to an FTP server, system recorded video and snapshots.

  • Page 23: Network

    3.3 NETWORK CONNECTION The settings available in this menu govern how the camera connects to the outside world. The fields in this window allow you to set the maximum number of simultaneous user Many of these features are exactly like the same functions on the NVR. connections, as well as showing which TCP port was forwarded.

  • Page 24: Smtp (E-Mail)

    SMTP (E-MAIL) 3.4 EVENT The camera can send out its own e-mail alerts - with snapshot attachments. If the camera is Like your NVR, your IP camera can detect motion events and when it is being blocked connected remotely to an NVR, these e-mails will be in addition to those that the NVR creates. or masked.

  • Page 25: Video Masking

    3.5 RECORD Anti-Dither - is the amount of time that the camera will delay before beginning the alarm response. If the motion isn’t detected again during the delay period, the camera will not treat If you have enabled the record function for this camera elsewhere in the Web Service it as an event.

  • Page 26: File Destination Path

    FILE DESTINATION PATH 3.6 SYSTEM Unlike an NVR, the camera does not contain a hard drive on which to record its files. The This submenu is where the user can make changes to the camera itself, including setting local default method is to use an FTP (File Transfer Protocol) site to store the recorded files for later time, configuring user accounts, upgrade the firmware and reset all values to their default access.

  • Page 27: Account

    You can set the time and day of the week when this reboot will take place. UPGRADE Q-See releases firmware updates from time to time to address known issues, to address specific issues or to add functionality. You can download the firmware update file to the computer you are using to access the camera and then use the Browse button to navigate to the file before clicking on Upgrade.

  • Page 28: Alarm

    In addition to using the web-based Web Service method to monitor and control your system, Q-See also offers, the Smart PSS (Pro Surveillance Software). This free software is included on the CD packaged along with your DVR. The file is also available for free download on Q-See.com/support.

  • Page 29: Installing Smart Pss On A Macintosh

    As was written earlier, when opening Smart PSS for the first time, the Device Management site, Q-See.com/support. The download will be in the form of a .zip file which your computer page will be opened to the Add Device tab as well.
  • Page 30 Once you have finished adding systems to your Smart PSS program, you’ll return to the Add For systems that are not connected to the same network as the computer you are running Device tab and will see your devices listed. Smart PSS on, you must use the Manual Add button.

  • Page 31: Home Page

    HOME PAGE PREVIEW All of Smart PSS’ functions are accessed through its main window which is referred to as the Viewing live video from your connected devices takes place in the Preview window. Home Page. The functions are divided into three areas; Basic, Extension and Setting. PICTURE 4-11 PICTURE 4-10 The first area, Basic, is where you’ll find the live viewing, search and playback, and alarm...

  • Page 32: Video Search And Playback

    Cameras can be dragged from the Device List on the right of the window into a channel Adjust - This will open a new window with four sliders which allow you to adjust the space where the camera’s video will appear. If a camera is dragged onto a space where Brightness, Contrast, Color Saturation and Hue of that channel’s video.

  • Page 33: Alarms

    ALARMS This section will cover all of the areas of Smart PSS that deal with alarms as they are interrelated. These alarms are in addition to those already set up in your system. You can determine which of those pre-configured alerts will generate a notification in Smart PSS and you can also create notifications and actions that will occur within the program itself.

  • Page 34: General

    GENERAL Alarm Manager While most of the controls in Smart PSS are for operating your system remotely, the General This window contains the logs of alarm events that have occurred. They can be filtered by level Setting window is for controlling the program itself. There are two tabs in the General of severity if you included that when creating your alarm scheme.
  • Page 35 Account Audio/Video Just as you can authorize others to use your system, you can also create user accounts for This window contains three tabs which allow you to control the settings for the video streams, others to use Smart PSS to observe and control any connected recorders. The process is snapshot quality and quantity along with privacy masks and on-screen display.

  • Page 36: Tour

    can also add and manage users with access to that recorder. If you are connected to an NVR, E-MAP you may also add remote IP cameras to your system using the Remote Setting sub-menu. When systems and cameras are connected from multiple locations, it can sometimes be Note that QC systems do not make use of the Serial Interface.

  • Page 37: Tv Wall

    This will allow you to take advantage of some broadband connections. You will need to Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. have installed the PC-NVR software on the computer that will be used for this purpose. Click These are available for free through the Apple AppStore by searching for “Q-See.”...
  • Page 38 STEP 5. You will need to enter certain STEP 1. To launch QC View, simply tap details in order to access your on its icon in your app menu. camera. You will most likely want to set up two methods to connect to STEP 2.
  • Page 39 Playback: This is not available when monitoring a camera. OPERATION Once you have selected the device you wish to monitor, you are able to view the live feed from your camera. You may capture still images from the video by pushing the Snapshot Event List: When you set up Push Config (below) to notify you of events such as motion button.

  • Page 40: Android

    In order to monitor your camera using your Android smartphone or tablet, you will need to loaded on the application. You can install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re remove this from your list at any time, using a tablet.
  • Page 41 OPERATION Alarm Push: This window provides you a check list allowing you to indicate which cameras will alert you based on motion detection, camera masking, or a local alarm triggered at the Once you have selected the device you wish to monitor, you will be able to observe live video DVR itself.

  • Page 42: Blackberry

    Picture 5-16. as via download from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3. PICTURE 5-15 STEP 9.

  • Page 43: Symbian

    QC-Series IP cameras can be configured to be remotely monitered by a phone running the 3rd and 5th editions of the Symbian OS through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support Camera - Go back to the camera If you are downloading the software, begin with Step 1, below.
  • Page 44 STEP 5. Enter the following details: Address: Enter the Server IP (your STEP 7. Once you’ve selected your public IP ) camera, it will display along with a list Port: 37777. of selections. User ID: admin (by default or use whatever user ID that you set in the Camera - Go back to the camera camera)

  • Page 45: Windows Mobile

    Windows Mobile operating system through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3.

  • Page 46: Q-See Product Warranty

    Q-SEE PRODUCT WARRANTY Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase.

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