Q-See QC-SERIES User Manual
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Q-See QC-SERIES User Manual

H.264 network video recorders variable d1 and hd recording options
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User Manual
QC-SERIES IP CAMERAS
H.264 NETWORK VIDEO RECORDERS
Variable D1 and HD Recording Options

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  • Page 1 User Manual QC-SERIES IP CAMERAS H.264 NETWORK VIDEO RECORDERS Variable D1 and HD Recording Options...

  • Page 2: About This Manual

    Additionally, our products also come with a free exchange displays may change. We encourage you to visit our website at www.Q-see.com to check for policy that covers all manufacturing defects for one month from the date of purchase.

  • Page 3: Table Of Contents

    3.3 Network TABLE OF CONTENTS TCP/IP Static IP Address 1. CAMERA SPECIFICATIONS PPPoE DDNS QCN7001B IP Filter QCN7002D SMTP (E-Mail) QCN8001B UPnP (Universal Plug ‘n’ Play) Adjusting the lens Bonjour QCN8002D 3.4 Event Motion Detection 2. CONNECTING IP CAMERAS Video Masking 2.1 What are IP Cameras? Disconnection IP Conflict...
  • Page 4 5. MOBILE SURVEILLANCE 5.1 iPhone and iPad 5.2 Android 5.3 BlackBerry 5.4 Symbian 5.5 Windows Mobile Q-SEE PRODUCT WARRANTY Questions or Comments? Contact Us...

  • Page 5: Camera Specifications

    QCN7002D CAMERA SPECIFICATIONS CHAPTER 1 QCN7001B PICTURE 1-1 PICTURE 1-2 Main Processor Texas Instruments DaVinci high-performance DSP Main Processor Texas Instruments DaVinci high-performance DSP LINUX LINUX System Resources Supports simultaneous real-time network, local record, and remote operation System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS...

  • Page 6: Qcn8001B

    QCN8001B ADJUSTING THE LENS The QCN8001B has a lens that can be manually adjusted between 3.3mm and 12mm. In addition to its video surveillance functions, the QCN8001B is able to accept input from The 3.3mm setting provides a 67° field of view. The 12mm setting enlarges subjects by other devices and either pass their signals back to an NVR, or utilize them to trigger recording approximately three times compared to the 3.3mm configuration, with the field of view or alert actions when it is being used in a stand-alone role.
  • Page 7 QCN8001B Specifications Main Processor Texas Instruments DaVinci high-performance DSP Network 1-channel wire Ethernet port, 10/100 Base-T Ethernet LINUX Network Protocols Standard HTTP, TCP/IP, ARP, IGMP, ICMP, RTSP, RTP,UDP, RTCP, SMTP, FTP, DHCP, DNS, DDNS, PPPOE, UPNP, NTP, System Resources Supports simultaneous real-time network, local record, and Bonjour,SNMP.

  • Page 8: Qcn8002D

    QCN8002D Audio Ouput 1-channel RCA Bidirectional Talk Reuses first audio input channel Audio Bit Rate 128/64/10.2 Kbps Audio Comp. G.711a/G.711u/PCM Network 1-channel wire Ethernet port, 10/100 Base-T Ethernet Network Protocols Standard HTTP, TCP/IP, ARP, IGMP, ICMP, RTSP, RTP,UDP, PICTURE 1-6 RTCP, SMTP, FTP, DHCP, DNS, DDNS, PPPOE, UPNP, NTP, Bonjour,SNMP.

  • Page 9: Connecting Ip Cameras

    (depending on model), sent to an FTP drive, accessed by a computer The following directions are for connecting your IP camera(s) to one of Q-See’s QC-Series or be streamed directly to a Digital Network Video Recorder (NVR) using standard network NVRs with a built-in POE block of powered Ethernet ports.

  • Page 10: Cameras Connected Through A Network

    Using the Power Over Ethernet Block Connections Over the Internet Router/ Your NVR’s POE block will power up to four cameras while receiving their video signals. This A third connection option is via the Internet. Modem Router/ Modem is the primary and preferred method to connect cameras to your NVR. This feature cannot be This method is more complicated, but it expanded through use of a network switch.

  • Page 11: Adding And Removing Cameras In Your System

    For cameras connecting to one of Q-See’s QC-Series NVRs, they will automatically Internet. Instructions for connecting your system to the Internet are presented in the Remote appear on-screen shortly after being plugged in.
  • Page 12 Edit When the window opens, you will be presented with a list of all conneced devices in the lower portion. This section, marked Device Added, indicates the status of each device along Double-clicking on a device in the Device Added portion of the window will display with other information about it.

  • Page 13: Connecting Your Camera To A Remote Network

    2.3 CONNECTING YOUR CAMERA TO A REMOTE NETWORK OBTAINING IP INFORMATION USING IPCONFIG IN WINDOWS You will need to get your router settings to not only create an IP address, but for the Default As was mentioned in the previous section, cameras connected to the same network router Gateway information as well.

  • Page 14: Testing The Connection

    When the browser window has opened, you will be presented with a login screen for the Q-See Web Service. Since you’re on the same network as the camera, you will want to PICTURE 2-17 select LAN from the options at the bottom of the screen.

  • Page 15: Opened Ports And Internet Ip Address

    Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these Confirming that the ports have been opened cases, you should allow the required plugins to operate.

  • Page 16: Troubleshooting Network Connections

    2.4 TROUBLESHOOTING NETWORK CONNECTIONS Option 2: Opening Ports Using DMZ The exact location of DMZ within the router’s settings vary by manufacturer so please consult OPENING PORTS your router’s manual for the location of this feature. The method for accessing your router’s The most common factor causing network connection issues is for communication between settings, however, is pretty standard.
  • Page 17 Option 3: Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org Internet servers.

  • Page 18: Issues With Dhcp

    MULTIPLE ROUTERS ON THE NETWORK ISSUES WITH DHCP If you have tried the previous methods and are still unable to connect to your camera from As long as you are connecting your camera to a router with DHCP enabled, you should not have an issue connecting to your camera.
  • Page 19 STEP 5. Click on CHECK NOW to Setting Up DMZ in Router 2 detect how many Routers are in the STEP 1. Login into Router 1 by putting network. the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 2-37 where the IP...

  • Page 20: Configuring Activex

    CONFIGURING ACTIVEX Accessing your NVR using Internet Explorer is generally as simple as using an interactive STEP 7. Uncheck the “Require server website. Some users may need to configure Microsoft’s built-in ActiveX controls prior to verification (https:) for all sites in logging into their camera in order to ensure smooth operation.
  • Page 21 Troubleshooting: User Account Control for Windows Vista and Windows 7 STEP 12. Pull down the “Reset to:” Some users of computers using Windows Vista or Windows 7 operating systems may receive menu button and select Low an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC).

  • Page 22: Additional Network Services

    2.5 ADDITIONAL NETWORK SERVICES Once you have connected the IP camera to a network and are able to access it from another network as well, you will need to obtain the Domain Name System (DNS) from your router and enter it into your camera to enable the camera to send out e-mail alerts. Optionally, you will also want to set up a Dynamic Domain Name Service (DDNS) to creatr an easy-to-use web address that you can use in place of the string of numbers making up the IP address when PICTURE 2-49...

  • Page 23: Entering The Dns Information Into The Camera

    STEP 2. Click on the Network icon. Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these cases, you should allow the required plugins to operate.

  • Page 24: Dynamic Domain Name Service (Ddns)

    STEP 4. Enter the DNS number network. It also allows you to avoid having to repeat Sections 2.3 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your IP camera is configured to accept account information from that site.

  • Page 25: Using Web Service

    FUNCTION BUTTONS (PC ONLY) USING WEB SERVICE CHAPTER 3 PC users have three functions that can be performed while in Live View and the buttons The Web Service app allows you to access your camera with only a web browser. You for these are located immediately below the connect with the camera by entering its address into the browser just like any other web page.

  • Page 26: Setup

    3.2 SETUP VIDEO The Video sub-menu contains four tabs controlling how video is streamed from the NVR, the The options available in this tab are divided into several sections dedicated to the camera camera’s built-in snapshot feature, on-screen displays and, on PCs the file path to save locally itself, the network connection, event monitoring, direct recording to an FTP server, system recorded video and snapshots.

  • Page 27: Network

    3.3 NETWORK CONNECTION The settings available in this menu govern how the camera connects to the outside world. The fields in this window allow you to set the maximum number of simultaneous user Many of these features are exactly like the same functions on the NVR. connections, as well as showing which TCP port was forwarded.

  • Page 28: Smtp (E-Mail)

    SMTP (E-MAIL) 3.4 EVENT The camera can send out its own e-mail alerts - with snapshot attachments. If the camera is Like your NVR, your IP camera can detect motion events and when it is being blocked connected remotely to an NVR, these e-mails will be in addition to those that the NVR creates. or masked.

  • Page 29: Video Masking

    3.5 RECORD Anti-Dither - is the amount of time that the camera will delay before beginning the alarm response. If the motion isn’t detected again during the delay period, the camera will not treat If you have enabled the record function for this camera elsewhere in the Web Service it as an event.

  • Page 30: File Destination Path

    FILE DESTINATION PATH 3.6 SYSTEM Unlike an NVR, the camera does not contain a hard drive on which to record its files. The This submenu is where the user can make changes to the camera itself, including setting local default method is to use an FTP (File Transfer Protocol) site to store the recorded files for later time, configuring user accounts, upgrade the firmware and reset all values to their default access.

  • Page 31: Account

    You can set the time and day of the week when this reboot will take place. UPGRADE Q-See releases firmware updates from time to time to address known issues, to address specific issues or to add functionality. You can download the firmware update file to the computer you are using to access the camera and then use the Browse button to navigate to the file before clicking on Upgrade.

  • Page 32: Alarm

    CD menu. Macintosh users will need to open the Software folder on the disk. The file is also available for free download on Q-See.com, but you will need to download an extraction program to uncompress the file for installation. One such extraction program can be downloaded for free at at http://rarlabs.com/download.htm...

  • Page 33: Installing Pss On A Mac

    CD that was packaged along with your NVR. The file is also available for free download on Q-See.com, but you will need to download an extraction program, UnrarX to be able to use the application. It is available for free at http://www.unrarx.com After installing the software (covered in Section 3.1), double click on the PSS icon to launch...

  • Page 34: Connecting To The Camera

    CONNECTING TO THE CAMERA Before you can begin to monitor the camera, you must first connect to it. STEP 1. Click on the blue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display.

  • Page 35: Real-Time Monitor

    REAL-TIME MONITOR Step 4. The camera will now appear in Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the Device List at the top of the the window. The number of screens being viewed at once is set with the Image View Options Tool Bar.

  • Page 36: Image View Options

    IMAGE VIEW OPTIONS WINDOW CONTROLS This row of buttons along the bottom of the Real-Time Monitor area allow you to set how you The buttons at the top right corner of the PSS display window allow you to lock the display, will view the video feeds in addition to how many screens will be displayed simultaneously.

  • Page 37: Tool Bar

    TOOL BAR This section of the PSS display contains many of the controls for on-screen viewing. PTZ Direction - Your camera must have Device List - This is where you access the camera(s you wish to view and control from the PTZ functionality to use.

  • Page 38: Function Buttons

    FUNCTION BUTTONS The five function buttons; Task, Alarm, Playback, E-map and Configuration, are located at Tool - This menu gives you access to several the bottom of the display. functions and features: Begin Recording Plan - Activates a pre-defined local recording plan. NVD Control - Opens a proprietary video playback and decoding window.
  • Page 39 E-Map Device Health Status This brings up a map image - set in the E-Map tab under the Setting Management menu This displays the status of connected devices, including NVRs and cameras, but also the described above. NVR’s hard drive. Double-clicking on this window will open the Alarm Record. The map (a .jpg file) can show a building’s layout, or in the case of multiple NVRs, a wider region.

  • Page 40: Mobile Surveillance

    In order to monitor your camera using your iPhone or iPad, you will need to install either the PICTURE 5-2 Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for free through the Apple AppStore by searching for “Q-See.” Install either one as you would any other AppStore application.
  • Page 41 OPERATION STEP 5. You will need to enter certain details in order to access your Once you have selected the device you wish to monitor, you are able to view the live feed camera. You will most likely want to from your camera.

  • Page 42: Android

    In order to monitor your camera using your Android smartphone or tablet, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re Event List: When you set up Push Config (below) to notify you of events such as motion using a tablet.
  • Page 43 STEP 3. A connection to our OPERATION Demonstration system is already pre- Once you have selected the device you wish to monitor, you will be able to observe live video loaded on the application. You can from the camera. You may capture still images from the video by pushing the Snapshot remove this from your list at any time, button.

  • Page 44: Blackberry

    This software is available both on the CD that accompanied your camera as well to video playback of the incident that triggered the alert. as via download from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3.
  • Page 45 STEP 8. Click on the DMSS icon to Once you’ve selected your camera, it will launch the program. If this is your first display along with a list of selections. time using this application on your phone, you will be presented with the Camera - Go back to the camera login screen shown in Picture...

  • Page 46: Symbian

    5th editions of the Symbian OS through the use of the DMSS software included on the Address: Enter the Server IP (your disk that came with your camera or available via download from www.Q-See.com/Support public IP ) If you are downloading the software, begin with Step 1, below. Otherwise, copy the software Port: 37777.

  • Page 47: Windows Mobile

    Your QC-Series IP camera can be configured to be remotely monitered by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support STEP 7. Once you’ve selected your camera, it will display along with a list If you are downloading the software, begin with Step 1, below.

  • Page 48: Q-See Product Warranty

    Programs menu. Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase.
  • Page 49 Digital Peripheral Solutions, Inc. 8015 E. Crystal Drive Anaheim, CA 92807...

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