Troubleshooting - Automatic Technology Axess Pro Series 1101 Owner's Installation Instructions Manual

16. Troubleshooting

Symptom
Door will not operate
Door starts to close but
automatically reverses to open
position
Door operates from opener but
not from transmitter
Door does not close with
transmitter
Door will not close fully.
Door will not open fully.
Auto-Close not working
20 Axess Pro Series 1101
Possible cause
Mains power not switched on.
Opener motor is disengaged
Door is obstructed.
The opener is in "Vacation Mode"
Adverse weather conditions (wind
or cold) causing door to stiffen and
become tight in the tracks.
Possible obstruction in the
doorway triggering Safety Beams.
Transmitter code not stored in
memory.
Transmitter does not contain
TrioCode™ 128 Technology
Flat battery in transmitter
Antenna behind structure (gate or
fence) or not in line of sight
Safety Beam not working properly.
Door limit positions need to be
reset.
Door obstructed and reverses
Door limit positions need to be
reset.
Door obstructed.
Safety Beam not installed.
Safety Beam or wiring faulty.
Safety Beam not aligned correctly.
Safety Beam is obstructed.
Door obstructed when closing.
Auto-Close time not set.
Auto-Close mode not set
Owner Installation Instructions
Remedy
Switch on mains power.
Check that the motor is engaged for automatic
operation
Remove obstruction.
Turn off "Vacation Mode"(Appendix C Menu 7.4).
Increase force margin setting (Section 9.4)
Remove obstruction
Code transmitter in to openers memory.
(Section 10.1)
Check the transmitter. It should have grey buttons
and the model number should display V2. Contact
dealer for support if otherwise.
Replace battery (Section 11.3)
Ensure Antenna is in line of sight (Section 4.2)
Make sure Safety Beams are operational. and no dirt
is on the lens.
Reset limits positions.
Clear obstruction or adjust force margin
(Section 9.3)
Reset limits positions. (Section 8)
Clear obstruction or adjust force margin
(Section 9.3)
Install Safety Beam. (Section 6)
Repair Safety Beam or replace wiring.
Re-align optics.
Remove obstruction from path of Safety Beams.
Remove obstruction.
Set Auto-Close times (Section 13.3).
Set Auto-Close mode. (Section 13.2)