TROUBLESHOOTING
Check the following before contacting technical support:
Problem
The unit does not
work.
The device does not
dehumidify.
The dehumidifier
works, but reduces the
relative humidity
insufficiently/there is
little water in the water
tank.
The windows were
clear and now
condensation has
returned.
I cannot remove the
condensation from my
windows, even in
continuous mode.
Dehumidifier is blowing
out warm air.
Dehumidifier is blowing
out cold air
The display is not
showing the humidity
set point.
Cause
The power is not connected.
The water container is full.
The water container has not been replaced
correctly.
The air filter is clogged.
The temperature or relative humidity in the room
where the device is operating is too low.
The house is too large. This dehumidifier can dry
up to about a three/five bedroom house (12/20L).
There are too many sources of moisture. Bathing,
washing, drying clothes and cooking all puts
moisture into the air. Bottled gas heating can add
too much moisture into the air for a dehumidifier.
There is too much ventilation.
The air filter is blocked and the reduce air flow is
effecting performance.
The outside air temperature has dropped and the
windows are colder.
The surface temperature of the windows is too low
for a dehumidifier to prevent condensation.
Common with single glazed windows and when the
outside air temperature drops below freezing.
The dried air is passed over heating coils before it
is blown into the room as part of the
dehumidification process.
The dehumidifier does not cool the air, the air might
feel cooler because it is moving in the same way as
the air from a fan in summer feels cooler.
The display shows the room relative humidity not
the set point.
Insert the plug into the wall outlet.
Remove the water from the container.
Place the water container in the correct position.
Clean the air filter.
It is normal that the device does not dehumidify in
these conditions.
We recommend using a dehumidifier with a greater
capacity.
We recommend using a dehumidifier with a greater
capacity. Consider using a different heat source
to a bottled gas heater.
Reduce ventilation (e.g. close windows and shut
doors.)
Clean the air filter.
Use the dehumidifier on a lower relative humidity
setting and run it 24 hours a day.
Keep running the dehumidifier on continuous 24
hours a day and when the air temperature outside
increases the windows should clear of
condensation.
This is normal, a dehumidifier is not an air cooler.
The room temperature will not be reduced by the
dehumidifier and it is not cooling the air.
Press the up or down buttons once to see the
target relative humidity.
12
Solution
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