Siemens OpenStage 40 HFA HiPath 4000 Operation Manual
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Siemens OpenStage 40 HFA HiPath 4000 Operation Manual

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Operation
HiPath 4000
OpenStage 40
OpenStage Key Module 40
www.siemens.com/enterprise

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Summary of Contents for Siemens OpenStage 40 HFA HiPath 4000

  • Page 1 Operation HiPath 4000 OpenStage 40 OpenStage Key Module 40 www.siemens.com/enterprise...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking inva- lid.

  • Page 3: Location Of The Telephone

    Important Information Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro- phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

  • Page 4: Table Of Contents

    Contents Contents Important Information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Ending a call..........29 Making calls.
  • Page 6 Contents System-supported conference ....... 53 Establishing a conference ....... . 54 Adding a party .
  • Page 7 Contents Dialing with Call Charge Assignment ... 79 Dialing with project assignment ......79 Call duration display.
  • Page 8 Contents Making Calls in an Executive-Secretary Team . .103 Calling an executive or secretary phone ..... . . 103 Calling an executive/secretary phone ..... . 103 Accepting calls for the executive phone at the secretary phone.

  • Page 9: General Information

    Your communications platform does not feature this function. Please con- tact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 10: Intended Use

    General Information Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.

  • Page 11: Getting To Know Your Openstage Phone

    Getting to Know Your OpenStage Phone Getting to Know Your OpenStage Phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. OpenStage 40 user interface You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone page 19.

  • Page 12: Ports On The Underside Of The Phone

    Getting to Know Your OpenStage Phone Ports on the underside of the phone Power supply unit Network switch Headset Key module Handset Properties OpenStage 40 Display type LCD, 40 x 6 characters Illuminated display Programmable sensor keys Full-duplex speakerphone function 3-port (10/100) switch Headset Interface for key modules...

  • Page 13: Key Modules (Optional)

    Getting to Know Your OpenStage Phone Key modules (optional) Other technical explanations, safety notices, and installation instruc- tions can be found in the relevant documentation. You can download http://www.siemens.com/enterprise these from the Internet at "Downloads" "Installation Guides". In conjunction with a key module, your OpenStage 40 can be configured as an attendant console (ask your service personnel).

  • Page 14: Keys

    Getting to Know Your OpenStage Phone Keys Function keys Function when key is pressed End (disconnect) call page 29. Redialing page 31. Button for fixed call forwarding (with red LED key) page 35 Open mailbox (with red LED key) page 23. Open the service menu (with red LED key) page 26.

  • Page 15: 5-Way Navigator

    Getting to Know Your OpenStage Phone 5-way navigator Remove the protective film from the ring around the 5-way naviga- tor before using the phone. With this control, you can administer most of the functions featured on your OpenStage phone as well as the displays. Operation Functions when key is pressed Press...

  • Page 16: Programmable Sensor Keys

    Getting to Know Your OpenStage Phone Programmable sensor keys Your OpenStage 40 has 6 illuminated sensor keys. You can assign func- tions to them on two levels. Increase the number of sensor keys by adding a key module page 13. Mirea, Ch Shift Depending on how they are programmed, you can use the sensor keys as:...

  • Page 17: Keypad

    Getting to Know Your OpenStage Phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeated- Example: To enter the letter "h", press the number key on the keypad twice.
  • Page 18 Getting to Know Your OpenStage Phone Multi-function keys Function during text input Function when held down Write special characters Turn ringtone on/off page 110. Switch between upper and Turn phone lock on/off page 81. lower-case text and num- ber entry. Text input Enter the required characters via the keypad.

  • Page 19: Display

    Getting to Know Your OpenStage Phone Display Your OpenStage 40 comes with a tilt-and-swivel black-and-white LCD dis- play. Adjust the tilt and contrast to suit your needs page 108. Idle mode Status bar 05 08.07 10:29 SU . . : Sensor key labels page 75 Mirea, Ch.
  • Page 20 Getting to Know Your OpenStage Phone Explanation of the icons Icon Meaning The ring tone is deactivated page 110. The "Do not disturb" function is activated page 82. The phone lock is activated page 81. Callback requests are active page 41. You received new voice messages page 23.

  • Page 21: Telephony Dialogs

    Getting to Know Your OpenStage Phone Telephony dialogs Connection-dependent conditions and situations, e. g. when your tele- phone rings, when dialing a number, or during a call, are depicted graphi- cally on the display. Situation-dependent functions that appear on the display automatically can be selected and activated with the 5-way navigator page 15.
  • Page 22 Getting to Know Your OpenStage Phone Appearance during multi-line operation Example: You have pressed a line key. 05.08 10:29 SU . . : 220807 active Selected (used) trunk Last number redial? Saved number redial? Possible functions Unanswered calls? Additional menu levels are available page 15 Once you have pressed a line key, saved number redial functions are auto-...

  • Page 23: Mailbox

    Getting to Know Your OpenStage Phone Mailbox Depending on your communications platform and its configuration (con- tact the relevant service personnel), the mailbox key gives you access to messages from services such as HiPath XPressions. The mailbox also keeps track of callbacks. Both voice and fax messages can be stored in the mailbox (if so config- ured).

  • Page 24: Callbacks

    Getting to Know Your OpenStage Phone Callbacks You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This fea- ture saves you from having to make repeated attempts to reach the user. You receive a callback •...

  • Page 25: Call Log

    Getting to Know Your OpenStage Phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.

  • Page 26: Service Menu

    Getting to Know Your OpenStage Phone Service menu Press a key on the 5-way navigator and select a menu option from the idle menu page 19. Press the menu key and chose a menu option with the 5-way navi- gator page 15.

  • Page 27: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by step Making Calls – Basic Functions Please read the introductory chapter "Getting to know your OpenStage phone" page 11 care- fully before performing any of the steps descri- bed here on your phone. Answering calls An incoming call will cancel any ongoing telepho- ne setting operations.

  • Page 28: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by step Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key and proceed with your call. if nec. Set the call volume.

  • Page 29: Ending A Call

    Making Calls – Basic Functions Step by step Ending a call Press the key shown. Press the lit key. Replace the handset.

  • Page 30: Making Calls

    Making Calls – Basic Functions Step by step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete.

  • Page 31: Redialing A Number (Saved Number)

    Making Calls – Basic Functions Step by step Redialing a number (saved number) Prerequisite: You have saved a phone number page 43. Press the key shown. The key lights up. Speakerphone mode. Lift the handset. Press the key shown. Saved number redial? Select and confirm.

  • Page 32: Turning The Microphone On And Off

    Making Calls – Basic Functions Step by step Turning the microphone on and off You can temporarily deactivate the microphone on your handset to prevent the other party from overhearing a conversation, for instance, with a colleague in the same room.

  • Page 33: Switching To The Held Party (Alternating)

    Making Calls – Basic Functions Step by step Switching to the held party (alternat- ing) Prerequisite: You are conducting a consultation call. Toggle? Select and confirm. You are switched to the party on hold. Ending an alternate operation Release and return? Select and confirm.

  • Page 34: Transferring A Call

    Making Calls – Basic Functions Step by step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm. Enter and confirm the required party’s phone number. Announce the call partner.

  • Page 35: Call Forwarding

    Making Calls – Basic Functions Step by step Call forwarding If your belongs to an ONS group (parallel call page 112), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all pho- nes in that ONS group.

  • Page 36: Fixed Call Forwarding (All Calls)

    Making Calls – Basic Functions Step by step Fixed call forwarding (all calls) If you have programmed a destination for fixed call for- warding, forwarding can always be activated and deac- tivated using the key . The programmed forward- ing destination remains unchanged until you reprogram or delete it.
  • Page 37 Making Calls – Basic Functions Step by step Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the service menu page 26. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. Next forwarding type? Confirm the option shown.

  • Page 38: Variable Forwarding (All Calls)

    Making Calls – Basic Functions Step by step Variable forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu.

  • Page 39: Additional Forwarding Types

    Making Calls – Basic Functions Step by step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Call forwarding - busy • Call forward. no reply • Call forward. busy/no reply Programming a forwarding destination activates call for- warding.

  • Page 40: Displays

    Making Calls – Basic Functions Step by step Displays In idle mode ( page 19), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The LED key lights up. 100168 The call forwarding icon and the phone number or, if necessary, the name of the forwarding destination are shown.

  • Page 41: Using Callback

    Making Calls – Basic Functions Step by step Using callback In idle mode page 19, the following signals alert you to the presence of saved callbacks: The LED key lights up. The callback symbol and the number of callback re- quests are displayed.

  • Page 42: Checking/Deleting A Saved Callback

    Making Calls – Basic Functions Step by step Checking/deleting a saved callback Prerequisite: You have saved callbacks page 41. Open the idle menu. Display callbacks? Select and confirm. The newest entry is displayed first. Next callback? Select the displayed function and press the "OK" dialog key to display additional entries.

  • Page 43: Storing Saved Number Redial

    Making Calls – Basic Functions Step by step Storing saved number redial Saving the current phone number Prerequisite: You are conducting a call. The other par- ty’s phone number is displayed. Save number? Select and confirm. Saving any phone number Prerequisite: Your phone is in idle mode page 19.

  • Page 44: Making Calls - Convenience Functions

    Making Calls – Convenience Functions Step by step Making Calls – Convenience Functions Answering calls Answering a call with a headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: Press the key shown.

  • Page 45: Accepting A Call For Another Member Of Your Team

    Making Calls – Convenience Functions Step by step Accepting a call for another member of your team If a team member does not answer a call within 15 sec- onds (system-dependant), the remaining team mem- bers hear an alert tone. In idle mode The phone is ringing.

  • Page 46: Picking Up A Call In A Hunt Group

    Making Calls – Convenience Functions Step by step Enter the system code for "Display on request" (contact Enter code! the relevant service personnel if necessary). The phone number is displayed once you have entered the code. Picking up a call in a hunt group If configured, you can also be reached using a hunt group phone number.

  • Page 47: Making Calls

    Making Calls – Convenience Functions Step by step Making calls Dialing with a direct station selection key Prerequisite: You have configured direct station selec- tion keys on your telephone page 16 and page 73. Press the DSS key. Lift the handset. Press the key and enter speakerphone mode.

  • Page 48: Using Speed Dialing

    Making Calls – Convenience Functions Step by step Displaying additional calls in the list Next call? Select and confirm. Dialing a number from the call log Output? Select and confirm. The party is called. Deleting an entry from the call log Delete? Select and confirm.

  • Page 49: Talking To Your Colleague With A Speaker Call

    Making Calls – Convenience Functions Step by step Talking to your colleague with a speaker call You can place a speaker call to an internal party using the loudspeaker on their telephone. You can also use the functions under "HiPath 4000 as a entrance tele- phone system"...

  • Page 50: During A Call

    Making Calls – Convenience Functions Step by step During a call Call waiting with a direct station selection Prerequisite: You have configured direct station selec- tion keys on your telephone page 16 and page 73. The line of the party you wish to call is busy. Press the DSS key.

  • Page 51: Accepting A Second Call With A Sensor Key

    Making Calls – Convenience Functions Step by step Accepting a second call with a sensor key Prerequisite: You are conducting a call "Camp/Overide" is activated. The "Pickup" sensor key is programmed. An alert tone is audible. The LED on the "Pickup" sensor key flashes. The caller hears the ring tone.

  • Page 52: Using The Shift Key

    Making Calls – Convenience Functions Step by step Using the shift key The sensor key "Split" page 16 (must be configured by the relevant service personnel) can be used for the following functions: • Consultation (return to waiting call or waiting confe- rence) •...

  • Page 53: System-Supported Conference

    Making Calls – Convenience Functions Step by step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...

  • Page 54: Establishing A Conference

    Making Calls – Convenience Functions Step by step Establishing a conference Initiating a conference from a single call You are conducting a call. Start conference? Select and confirm. Call the second party. Inform this party that you are initiating a conference. Conference? Confirm the option shown.

  • Page 55: Adding A Party

    Making Calls – Convenience Functions Step by step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them • connecting a party from a consultation call to the conference, or •...

  • Page 56: Transferring A Conference

    Making Calls – Convenience Functions Step by step Accepting a second call and connecting it to the conference If you receive a second call during the conference page 50, you can connect this party to the confer- ence. Prerequisite: You are conducting a call in a conference and receive a second call page 51.

  • Page 57: Disconnecting A Specific Participant From The Conference

    Making Calls – Convenience Functions Step by step Disconnecting a specific participant from the conference You are connected to a conference and wish to discon- nect one of the participants. Retrieving a conference and disconnecting specific participants View members? Select and confirm. 220870 The phone number and, if necessary, the name of the Next conference party?

  • Page 58: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Making Calls – Convenience Functions Step by step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dial- ing. This allows you to use command entries to control Dualtone Multi-Frequency (DTMF) devices, such as an- swering machines or attendant systems.

  • Page 59: System-Wide Parking

    Making Calls – Convenience Functions Step by step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park •...

  • Page 60: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. It is important that you reach the station. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.

  • Page 61: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)

    Making Calls – Convenience Functions Step by step HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call.

  • Page 62: System-Wide Speaker Call

    Making Calls – Convenience Functions Step by step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination Prerequisite: The "Speaker call-one-way"...

  • Page 63: Speaker Call In A Group

    Making Calls – Convenience Functions Step by step Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a repdial key page 74. Press the programmable repdial key. A connection to the destination loudspeaker is immediately established.
  • Page 64 Making Calls – Convenience Functions Step by step Press the programmable repdial key. A connection to the destination loudspeaker is immediately established. The called party can accept the connection by lifting the handset. If the called party presses the speaker key or the line key (if configured), the connection is lost.

  • Page 65: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Making Calls – Convenience Functions Step by step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.

  • Page 66: Using Call Forwarding

    Making Calls – Convenience Functions Step by step Using call forwarding Please note the description for programming call forwarding page 35. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.

  • Page 67: Forwarding Calls For Other Stations

    Making Calls – Convenience Functions Step by step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...

  • Page 68: Ting Call Forwarding

    Making Calls – Convenience Functions Step by step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the service menu page 26. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm. Enter the code for the call forwarding type you wish to set.

  • Page 69: Displaying/Deactivating Call Forwarding For Another Phone

    Making Calls – Convenience Functions Step by step Displaying/deactivating call forwarding for another phone Open the service menu page 26. Feature settings? Select and confirm. Forwarding station No.? Select and confirm. Variable call forw.? Confirm the option shown. Enter the number of the other telephone. Completed? Confirm the option shown.

  • Page 70: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations

    Making Calls – Convenience Functions Step by step Displaying/deactivating call forwarding for fax/PC/busy stations Open the service menu page 26. Feature settings? Select and confirm. Forwarding station No.? Select and confirm. Enter the code for the call forwarding type you wish to set.

  • Page 71: Leaving/Rejoining A Hunt Group

    Making Calls – Convenience Functions Step by step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again.

  • Page 72: Programming Sensor Keys

    Programming Sensor Keys Step by step Programming Sensor Keys You can program frequently used functions or phone numbers onto the sensor keys on your OpenStage 40 page 16. The available functions are offered while the sensor key is being programmed. Saving a function to a sensor key Open the service menu page 26.

  • Page 73: Configuring Repdial/Direct Station Selection Keys

    Programming Sensor Keys Step by step Configuring repdial/direct station se- lection keys Please refer to the notes on page 16. Prerequisite: You have programmed a sensor key with the function "Repdial" or "Direct station select" page 72. Defining the phone number Press the required repdial/DSS key.

  • Page 74: Additional Repdial Key Functions

    Programming Sensor Keys Step by step Additional repdial key functions Prerequisite: You have defined a phone number for a repdial key and are still in the menu page 73. Entering an automatic consultation call Enter Consult? Select and confirm. "RF" appears in the display. Add the destination number.

  • Page 75: Changing The Label On A Sensor Key

    Programming Sensor Keys Step by step Changing the label on a sensor key You can also subsequently change the label specified when programming a selected dialing/DSS key. Change label Press the required repdial/DSS key. Edit Label? Select and confirm. Create Personal Label? Select and confirm.

  • Page 76: Saving Speed Dial Numbers And Appointments

    Saving Speed Dial Numbers and Appointments Step by step Saving Speed Dial Numbers and Appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.

  • Page 77: Individual Speed Dial Numbers

    Saving Speed Dial Numbers and Appointments Step by step Individual speed dial numbers You can program the keys with ten frequently used phone numbers. Open the service menu page 26. Destinations? Confirm the option shown. Speed dial features? Select and confirm the option shown. Press the required speed dial key.

  • Page 78: Appointments Function

    Saving Speed Dial Numbers and Appointments Step by step Appointments function You can configure your phone to call you to remind you about appointments. To do this, you need to save the time you want the call to be made. You can do this for the next 24 hours.

  • Page 79: Dialing With Call Charge Assignment

    Dialing with Call Charge Assignment Step by step Dialing with Call Charge Assign- ment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project.

  • Page 80: Call Duration Display

    Dialing with Call Charge Assignment Step by step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.

  • Page 81: Privacy/Security

    Privacy/Security Step by step Privacy/Security Locking the telephone to prevent unau- thorized use You can prevent unauthorized parties from using your phone during your absence. You can see whether the function is activated or deacti- vated from the corresponding icon in the status bar on the display page 20.

  • Page 82: Activating/Deactivating "Do Not Disturb

    Privacy/Security Step by step Activating/deactivating "Do not dis- turb" You can activate the do not disturb function if you do not want the receive any calls. Internal callers hear the ring tone and the message "Do not disturb". External callers are redirected to the attendant console.

  • Page 83: Activating/Deactivating "Speaker Call Protect

    Privacy/Security Step by step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Open the service menu page 26.

  • Page 84: Identifying Anonymous Callers (Trace Call)

    Privacy/Security Step by step Identifying anonymous callers (trace call) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 85: Using Other Functions

    Using Other Functions Step by step Using Other Functions Using another telephone in the same way as your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).

  • Page 86: Logging Off From Another Phone

    Using Other Functions Step by step In your local HiPath 4000 system: Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node ID of your local HiPath 4000 Enter code! system (ask the relevant service personnel).

  • Page 87: Making Calls Via Multiple Lines

    Making Calls via Multiple Lines Step by step Making Calls via Multiple Lines Line keys The programmable sensor keys on multi-line phones function as line keys. Each key that is assigned the func- tion "line" is handled as a line. This means up to six lines can be configured.

  • Page 88: Line Utilization

    Making Calls via Multiple Lines Step by step Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line. To avoid conflict between the individual multi-line phones, you can configure the functions "Do not disturb"...

  • Page 89: Preview

    Making Calls via Multiple Lines Step by step LED with line keys Meaning – The line is in idle mode. Flashing – Incoming call on the line – Hold reminder is activated – The line is on "Hold". – The line is busy. [1] In this manual, flashing sensor keys are identified by this icon, re- gardless of the flashing interval.

  • Page 90: Answering Calls With Line Keys

    Making Calls via Multiple Lines Step by step Answering calls with line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are of- fered. However, you can also answer calls preferentially. Prerequisite: The relevant service personnel have de- fined the sequence in which incoming calls should be routed to line keys.

  • Page 91: Deactivating/Activating Ringing (Call)

    Making Calls via Multiple Lines Step by step Deactivating/activating ringing (call) If you are making a call on one line, ringing for other in- coming calls can disturb your current call. If ringing (call) is deactivated, your telephone will no longer ring. In- coming calls are then only signaled when the corre- sponding line key flashes.

  • Page 92: Dialing With Line Keys

    Making Calls via Multiple Lines Step by step Dialing with line keys Your phone can be configured with automatic or se- lectable line seizure. The relevant service personnel define whether a line should be automatically seized when the handset is lifted or speakerphone mode is ac- tivated, and which line this should be.

  • Page 93: Saved Number Redial For A Specific Line

    Making Calls via Multiple Lines Step by step Saved number redial for a specific line If this type of saved number redial is configured on your system, you can save a phone number for subsequent redial on a particular trunk page 94.

  • Page 94: Saving Phone Numbers For "Redial On A Line

    Making Calls via Multiple Lines Step by step Saving phone numbers for "Redial on a line" Prerequisite: "Saved number redial with saved num- ber" is configured, not "Saved number redial with last number dialed". Saving the dialed phone number or a caller’s phone number You have called a party on a particular line and this call is still in progress.

  • Page 95: Accessing The Mailbox

    Making Calls via Multiple Lines Step by step Accessing the mailbox Example: The LED of the programmed sensor key "MBLN" lights up when new messages that have not yet been retrieved are in the mailbox. Press the key shown. Responding to a callback request MatthewsCall N A callback request is displayed.

  • Page 96: Identifying The Line Used

    Making Calls via Multiple Lines Step by step Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call. With a programmed sensor key Press the "Line in Use" programmable sensor key. Via the menu Open the service menu page 26.

  • Page 97: Ending The Connection On A Line Key

    Making Calls via Multiple Lines Step by step Ending the connection on a line key Press the key shown. The LED goes out. Replace the handset. Entering a call on a line (three-party confer- ence) Prerequisite: A call is in progress on one of the lines. The line key LED lights up.

  • Page 98: Blocking Other Parties From Joining A Call

    Making Calls via Multiple Lines Step by step Via the menu Open the service menu page 26. More features? Select and confirm. Privacy off? Select and confirm. Other parties can now join the call. Blocking other parties from joining a call If your phone is not already set to block other parties from joining, you can make this setting manually.

  • Page 99: Third-Party Monitoring

    Making Calls via Multiple Lines Step by step Third-party monitoring During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" pro- grammed sensor key. Your call partner is not informed that a "witness"...

  • Page 100: Holding And Re-Accepting A Call On A Line Key

    Making Calls via Multiple Lines Step by step Holding and re-accepting a call on a line key Prerequisite: You have accepted a call on a line key page 90) or you are conducting a consultation call. Briefly press the line key you are currently using, Hold? Select and confirm.

  • Page 101: Accepting A Specific Held Line

    Making Calls via Multiple Lines Step by step Accepting a specific held line A colleague in an open-plan office has parked a call on a line key and requests that you accept the call. You do not have access to this line. Lift the handset.

  • Page 102: Ring Transfer

    Making Calls via Multiple Lines Step by step Ring transfer If you temporarily leave your workstation or do not wish to be disturbed, you can transfer incoming calls to your line to another destination. A "RTRLN" (ring transfer/line) sensor key can be programmed for each line. Activating Press the "RTRLN"...

  • Page 103: Making Calls In An Executive-Secretary Team

    Making Calls in an Executive-Secretary Team Step by step Making Calls in an Executive- Secretary Team An executive-secretary team is configured by the rele- vant service personnel and may include up to four executive and up to two secretary telephones. For information on the meanings of the LED dis- plays of the DSS keys, see page 16.

  • Page 104: Accepting Calls For The Executive Phone At The Secretary Phone

    Making Calls in an Executive-Secretary Team Step by step Accepting calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. Press the key and enter speakerphone mode. Accepting calls for the executive phone when already on a call You are conducting a call.

  • Page 105: Transferring Calls Directly To The Executive Phone

    Making Calls in an Executive-Secretary Team Step by step Transferring calls directly to the exec- utive phone When the secretary is out of the office, calls for the ex- ecutive can be transferred directly to the executive phone. This transfer can be made on the secretary phone or on the executive phone.

  • Page 106: Using A Second (Executive) Telephone

    Making Calls in an Executive-Secretary Team Step by step Using a second (executive) telephone Prerequisite: A second phone is configured for the ex- ecutive. A "Group Park" sensor key is programmed on the first and second executive phones. Parking a call on the first phone: Press the "Group Park"...

  • Page 107: Using Signal Call

    Making Calls in an Executive-Secretary Team Step by step Using signal call If a "Buzz" programmed sensor key is configured on your executive phone, you can press a key to send a sig- nal call to a specific destination phone (e.g. to a secre- tary phone).

  • Page 108: Individual Phone Configuration

    Individual Phone Configuration Step by step Individual Phone Configuration Display Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Illuminated display During operation and when entering a number, the dis- play automatically lights up.

  • Page 109: Audio Settings

    Individual Phone Configuration Step by step Audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal require- ments. Adjusting the ring volume Press one of the keys in idle mode page 19 or while a call is in progress.

  • Page 110: Setting The Volume Of The Alert Tone

    Individual Phone Configuration Step by step Setting the volume of the alert tone The alert tone is output, for example when you receive a second call while a call is in progress. Pressing one of the keys in idle mode page 19.

  • Page 111: Testing The Telephone

    Testing the Telephone Step by step Testing the Telephone Testing functionality You can test and determine your phone’s functionality: • Are all LED keys working? • Is the display working? • Do all keys work? • Are the speaker, handset, ring volume, ring tone, alert tone and speakerphone mode functioning cor- rectly? The following may be checked by service personnel:...

  • Page 112: Special Parallel Call (Ons) Functions

    Special Parallel Call (ONS) Functions Step by step Special Parallel Call (ONS) Functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.

  • Page 113: Fixing Problems

    Fixing Problems Step by step Fixing Problems Responding to error messages on the screen Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Make entries more quickly, avoid long pauses between key presses. Possible cause: Please try later System is overloaded, no line free, queue full.

  • Page 114: Contact Partner In The Case Of Problems

    Fixing Problems Step by step Possible cause: Not authorized a) Disabled function selected b) Incorrect PIN entered. Not allowed Possible response: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible cause: Not available Incomplete phone number entered, star or hash key not pressed.

  • Page 115: Troubleshooting

    Fixing Problems Step by step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone page 82. If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.

  • Page 116: Index

    Index Index Delayed call forwarding ......66 Dialing Numerics with line keys .......... 92 Display angle ..........108 5-way navigator .......... 15 Display icons ..........20 Do not disturb ..........82 DSS key Accept call answering calls ........44 (executive-secretary) ......
  • Page 117 Index Privacy ............81 Private line ........... 88 Key modules ..........13 Programmable sensor keys ...... 16 Keypad ............17 Redialing a number last dialed number ........31 line key ............. 89 saved number ......... 31 LED display Repdial keys ..........
  • Page 118 Index Unanswered calls ........25 User interface ..........11 User support ..........9 Variable call forwarding ......38 Variable forwarding types ......39 Voicemails ..........23, 94 Volume ............. 30...

  • Page 119: All Service Menu Functions

    All Service Menu Functions All Service Menu Functions Open the service menu and select a function. Alternatively, you can use service codes (see table), e.g. 2 1 for "Second call on/off". 1 Set up call forwarding 1 Variable call forw. Destinations 2 Save speed dial number 2 Fixed call forw.
  • Page 120 Copyright © Siemens Enterprise Communications GmbH & Co. KG 11.09.07 Hofmannstr. 51, D-81359 Munich Reference No.: A31003-S2000-U105-1-7619 The information provided in this brochure contains merely general descriptions or characteristics of per- formance which in case of actual use do not always apply as described or which may change as the result of further development of the products.

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