Troubleshooting Guide - Culligan SILVER SERIES Service Manual

Troubleshooting Guide

PROBLEM
1. Unit has blank display
2. Softener fails to
automatically initiate a
regeneration
3. Regeneration occurs at
incorrect time
4. Phone icon is displayed
5. Hard water to service
The root cause of hard
water to service may also
lead to problems such as
Iron or Hardness bleed in
softener
26 CULLIGAN SILVER SERIES
™
CAUSE
A. Display is set to blank after
1 minute of no activity
B. Unit has no power
C. Defective plug-in transformer
A. Electrical service to the unit has
been disrupted
B. Soft-Minder
recording total gallons used
The flow meter connection and
operation can be verified using
the test mode setting on the
circuit board
C. Aqua-Sensor
hardness front
The Aqua-Sensor connection and
operation can be verified using the
test mode setting on the circuit
board
D. Incorrect programming
A. Timer setting incorrect
B. Timer flashing
C. Circuit board set to immediate
regeneration
D. Incorrect programming
A. Jammed seal pack or brine piston A. Replace the seal pack or brine
B. Defective cam microswitches
C. Defective motor
A. Cul-Flo-Valv
on Cul-Flo-Valv bypass stem
are cut
B. Salt or Chemical storage tank is
empty
C. Eductor screen or nozzle plugged C. Clean or replace eductor nozzle
AND GOLD SERIES WATER SOFTENERS
™
SOLUTION
A. Refer to the 'Programming' section
B. Verify that unit is connected to a
C. Replace plug-in transformer
A. Verify that unit is connected to a
meter not properly B. Verify that meter cable is plugged
®
probe not sensing C. Verifiy that Aqua-Sensor
®
D. Refer to the 'Programming' section
A. Reset timer
B. Reset timer and verify that unit is
C. Set circuit board to delayed
D. Refer to the 'Programming' section
B. Replace cam microswitches
C. Repalce the motor as outlined in
is open or o-rings A. Close bypass valve or replace
®
B. Add salt or chemical to storage
to disable the display blanking
constant power source (Not an
outlet on a switch)
constant power source (Not an
outlet on a switch)
into circuit board
Verify that meter cable is snapped
into flow meter housing
Verify that flow meter has not
become plugged with debris
connector is properly connected
to circuit board
Verify that Aqua-Sensor probe is
working. Clean probe if necessary
and verify all settings
connected to a constant power
source
regeneration by flipping dip switch
6 to the OFF position
and verify all settings
piston as outlined in the 'Parts
Replacement Guide' section
the 'Parts Replacement Guide'
section
o-rings on bypass stem
tank and verify that proper level of
salt or chemical is maintained
and/or screen