Samsung DCS 400SI User Manual page 49

TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING
The DCS 400si system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily at 23:59 p.m., or weekly on Saturday at
23:59 p.m. The report includes statistics for each trunk, trunk group, station, station
groups and page announcements.
4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the
system. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS (49)
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 49 trunk groups available. Default access codes are 9 and 801–
848.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays be-
fore answering. Callers reaching a busy station group are held in queue for an
available agent. First and second announcements reassure the caller until an agent
becomes free. Up to twenty separate UCD groups can be created. Programmable
automatic logout removes a station from the group if a call is placed to an unat-
tended station, thus preventing unanswered calls. A wrap-up timer prevents calls
to a station for a programmable period of time to allow the agent to finish up work
associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
MAXIMUM OF TWENTY (20) GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-up
timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls in
queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
For more details and explanations see sections
4.1.21
CONTENTS