Fargo DTC4500 User Manual

Direct-to-card printer

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15370 Barranca Parkway

Irvine, CA 92618-2215

USA

DTC4500 User Guide

P/N: L001444, Revision 1.1

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Summary of Contents for Fargo Fargo DTC4500

Page 1: Dtc4500 User Guide
15370 Barranca Parkway Irvine, CA 92618-2215 DTC4500 User Guide P/N: L001444, Revision 1.1...
Page 2 In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages arising from the use of the information contained in this document.
Page 3: Table Of Contents
© 2011 HID Global Corporation All rights reserved Table of Contents DTC4500 User Guide _______________________________________________________________________ 1 Section 1: Specifications ____________________________________________________________________ 5 Regulatory Compliances ____________________________________________________________________________ 5 Agency Listings___________________________________________________________________________________ 6 United States ___________________________________________________________________________________ 6 Canada _______________________________________________________________________________________ 6 Environmental Protection (China-RoHS) _______________________________________________________________ 7...
Page 4 Cleaning the Printer’s Exterior _____________________________________________________________________ 123 Section 10: Firmware Upgrades____________________________________________________________ 124 Upgrade the Printer Firmware ______________________________________________________________________ 124 Section 11: HID Global Technical Support___________________________________________________ 128 Reading the Serial Numbers on a Fargo Printer ________________________________________________________ 129 Appendix A _____________________________________________________________________________ 130 Using the Defined Area Option _____________________________________________________________________ 130...
Page 5: Section 1: Specifications
© 2011 HID Global Corporation All rights reserved Section 1: Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500 Card Printer User Guide.
Page 6: Agency Listings
© 2011 HID Global Corporation All rights reserved Agency Listings Term Description Emissions CE, FCCPart 15 Class A, CRC c1374, CISPR22 Class A, Standards EN55022, EN55024, EN61000-3-2, EN61000-3-3, Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. United States This device complies with Part 15 of the FCC rules.
Page 7: Environmental Protection (China-Rohs)
© 2011 HID Global Corporation All rights reserved Environmental Protection (China-RoHS) Environmental Protection Use Period is based on the product being used in an office environment. Traditional Chinese RF Emissions and Safety Statements DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 9: Safety Messages (Review Carefully)
© 2011 HID Global Corporation All rights reserved Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
Page 10: Technical Specifications
© 2011 HID Global Corporation All rights reserved Technical Specifications Term Function Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel • Full-color with resin black and overlay panel, YMCKO*, 500...
Page 11 © 2011 HID Global Corporation All rights reserved Technical Specifications Term Function • 7 seconds per card (K*) Print Speed • 12 seconds per card (KO*) • 24 seconds per card (YMCKO*) • 31 seconds per card (YMCKOK*) • Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the Printer to the time it ejects from the Printer.
Page 12 © 2011 HID Global Corporation All rights reserved Technical Specifications Term Function Accepted Card PVC or polyester cards with polished PVC finish; monochrome Types resin required for 100% polyester cards; optical memory cards with PVC finish; rewrite Input Hopper Card...
Page 13 © 2011 HID Global Corporation All rights reserved Technical Specifications Term Function Weight Single-Sided: 9 lbs. / 4.1 Kg Dual-Sided: 11 lbs. / 5 Kg Dual-Sided: 20 lbs. / 9.1 Kg Agency Listings Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC...
Page 14: Functional Specifications
© 2011 HID Global Corporation All rights reserved Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards.
Page 15: Ribbon Types/Count Table
© 2011 HID Global Corporation All rights reserved Ribbon Types/Count Table Ribbon type and count used in each Printer. Ribbon DTC4500 YMCKO – Full Color/Resin Black/Overlay YMCKO Half Panel – Full Color (1/2)/Resin Black/Overlay YMCFKO - Full Color/UV Fluorescing/Resin Black/Overlay...
Page 16: Printer Components: Blank Cards
Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer. UltraCard™ The UltraCard product line, available exclusively as part of HID's Global's Brand Fargo brand secure card issuance solutions, has a long standing...
Page 17: Section 2: Setup And Installation Procedures
© 2011 HID Global Corporation All rights reserved Section 2: Setup and Installation Procedures This section describes the setup and installation for the DTC4500 Card Printers. Choosing a Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build up.
Page 18: Installing The Print Ribbon Cartridge (Dtc4500)
Installing the Print Ribbon Cartridge (DTC4500) Fargo Card Printers require highly specialized supplies to function properly. • The Fargo DTC4500 Card Printer uses a refill system. • To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo-certified supplies.
Page 19: Installing The Ribbon
© 2011 HID Global Corporation All rights reserved Installing the Ribbon Step Procedure a. Close the Cleaning Roller Cover. b. Insert the new Cleaning roller. c. Remove the Cleaning Roller liner. Load the Ribbon Drawer into the Printer. DTC4500 Card Printer/Encoder User Guide...
Page 20: Installing Blank Cards Into The Card Hopper (Dtc4500)
Certain types of smart card chips are raised slightly above the cards surface which may result in poor color transfer. Design the card with white space surrounding the chip. (Note: The Fargo DTC4500 Printer is capable of printing single load cards and multiple feed cards (batch mode).) •...
Page 21 © 2011 HID Global Corporation All rights reserved Using the Dual Hopper Step Procedure Open the Card Hopper Cover. Press the Card Hopper Load Lever down until the Card Tray locks into place. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 22 © 2011 HID Global Corporation All rights reserved Using the Dual Hopper Step Procedure Load up to 100 cards into the Hopper with the print side down. (Note: If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer.)
Page 23: Setting The Card Size For Cr79 And Cr80
© 2011 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size. Step Procedure Remove the Ribbon Drawer and locate the slide bar DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 24 © 2011 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR79 card, push the slide bar to the LEFT. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 25 © 2011 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR80 card, push the slide bar to the RIGHT. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 26 © 2011 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure From the Driver Printing Preferences, select the correct card size. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 27: Connecting The Printer Power
© 2011 HID Global Corporation All rights reserved Connecting the Printer power Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer.
Page 28 © 2011 HID Global Corporation All rights reserved Connecting the Printer power Step Procedure DTC4500 with Laminator: Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet. DTC4500 Card Printer/Encoder User Guide...
Page 29: Section 3: Print Driver Installation
• Windows 7 32- and 64-bit • Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE 10.3 , open NOVELL SUSE 10.). Contact HID/Fargo Technical Support for the driver. For more information in supported operating systems, please visit: www.fargosupport.com...
Page 31 Swift ID via a USB connection. When this box is checked the Ethernet connection (if applicable) on the printer will not be operational. If this selection is not be accessible, this is because the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed. This driver can be found on the installation CD or it can be down loaded from the HID Global support page.
Page 32: Swift Id Installation Instructions
Printer will not be operational.) o If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID uses to connect via a USB connection) has not been installed. (Note: This Driver can be found on the installation CD or it can be downloaded from the HID Global support page.)
Page 33 © 2011 HID Global Corporation All rights reserved Swift ID Installation Instructions (continued) • Enabling Swift ID: The easiest method for enabling Swift ID is to (a) un-install the Printer Driver and its components, (b) complete the designated installation procedure, and (c) select the desired connection type for the Swift ID application: USB or ETHERNET.
Page 35: Printer Installed On Network
© 2011 HID Global Corporation All rights reserved Printer Installed On Network Perform this procedure for a Printer installed on a Network. Step Procedure Connect the Printer to the Network. (Note: It will take 5 to 10 minutes for the Printer to assign an IP address in order to connect the Printer via an Ethernet cable to the back of your PC versus a Network.)
Page 36 © 2011 HID Global Corporation All rights reserved Printer Installed On Network (continued) Step Procedure a. Open up a Web Browser. b. Type the IP Address followed by /SwiftID.html to access the Swift ID badging application. • For example: 10.244.69.70/SwiftID.html You should see this page by using the Browser.
Page 37: Printer Connected Via Usb Connection
Option No. 2 Step Procedure Run the HID EEM Driver install from the Driver CD or download the HID EEM Driver install from the support page Run the installation file Once the Driver has been installed, enable the Enable Swift ID over a USB Connection flag in the advanced section of the Printer Driver.
Page 38: Uninstalling Swift Id
Additional Swift ID Rules The following happens when (a) the HID EEM Driver for Swift ID has been installed on the PC for a Printer and (b) a second Printer with the EEM flag turned on is connected to the PC: •...
Page 39: Section 4: Printer Preferences Tab Functions
© 2011 HID Global Corporation All rights reserved Section 4: Printer Preferences Tab Functions This section provides an overview of the Printer Driver preferences tab. Using the Card tab Click on the Card tab to bring up the window (shown below). Refer to the Help file for the Fargo Workbench Utility Program and User Guide.
Page 41: Using The Configuration Tab
© 2011 HID Global Corporation All rights reserved Using the Configuration Tab This option is used to show the currently installed Optional Printer features, Event Monitoring, to set the Printer Driver language and Printer LCD Display language. • To switch between languages, select the desired language and reboot the driver.
Page 42: Selecting The Calibrate Laminator Tab
© 2011 HID Global Corporation All rights reserved Selecting the Calibrate Laminator tab The Calibrate Laminator tab is active when the Laminator is automatically detected or when the Laminator is manually checked (as a Printer Feature on the Configuration tab). If the Laminator is not detected and not manually checked, the tab is active;...
Page 43: Selecting The Calibrate Ribbon Tab
© 2011 HID Global Corporation All rights reserved Selecting the Calibrate Ribbon tab The two buttons for the Calibrate Ribbon tab are described below. • Calibrate button: Sends the Calibrate Ribbon Command to Printer. Follow the instructions below to set up the Printer.
Page 44: Selecting The Clean Printer Tab
© 2011 HID Global Corporation All rights reserved Selecting the Clean Printer tab The button for the Clean Printer tab is described below. • Clean Button: Launches cleaning routine. Follow the instruction on the page for setting up the Printer.
Page 45: Selecting The Advanced Settings Tab
© 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Use the Advanced Settings tab for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)
Page 47 © 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Image Darkness Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat (used by the Printhead when printing).
Page 48 © 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Print Top of Form Use this option to adjust the length-wise or horizontal position of the printed image on the card (so it appears to be centered).
Page 49 © 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Ribbon Calibrate Green This is a calibration driven value and should not be adjusted. (Note: This is factory set and should not be changed unless directed by a technician.)
Page 50 © 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Flipper Lam Height This is a calibration driven value and should not be Offset adjusted. If the Flipper unit is replaced and has not been calibrated, this value may need to be adjusted.
Page 51 © 2011 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Head Home Offset This is a calibration driven value and should not be adjusted. If the Printhead assembly is replaced then this value may need to be adjusted.
Page 52 Ethernet connection (if applicable) on the printer will not be operational. • If the USB selection is not be accessible, the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed.
Page 53 When this box is checked the Ethernet connection (if applicable) on the printer will not be operational. • If the USB selection is not be accessible, the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed.
Page 54: Using The Device Options Tab
© 2011 HID Global Corporation All rights reserved Using the Device Options tab Click on the Device Option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 57: Using The Image Color Tab
© 2011 HID Global Corporation All rights reserved Using the Image Color tab Click on the Image Color option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 60: Changing The Color Profile Selection For The Dtc4500
© 2011 HID Global Corporation All rights reserved Changing the Color Profile Selection for the DTC4500 Step Procedure a. From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or Settings > Printers (Windows 2000). b. Double click on the DTC4500 Card Printer under the Printers window.
Page 61: Changing The Color Profile Selection For The Dtc4500
© 2011 HID Global Corporation All rights reserved Changing the Color Profile Selection for the DTC4500 Step Procedure Click Manual. Default Color Profile Select the DTC4500CLR for a Color Profile that attempts to match the DTC550 card printer from FARGO.
Page 62: Using The Image Calibrate Tab
© 2011 HID Global Corporation All rights reserved Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 63: Using The Magnetic Encoding Tab
© 2011 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed.
Page 64: Using The Magnetic Encoding Tab - Iso Standards
© 2011 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – ISO Standards You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1, 2 and 3. This can be done by correctly modifying these Magnetic Encoding options.
Page 65 © 2011 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – ISO Standards Window TAB Procedure Procedure (continued) If you select JIS II This selection disables all the Encoding, specific Magnetic Track Options tabs. standards are used.
Page 66: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode
© 2011 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding or Raw Binary Encoding Mode.
Page 67 © 2011 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding or Raw Binary Encoding Mode.
Page 68: Reviewing The Iso Track Locations
© 2011 HID Global Corporation All rights reserved Reviewing the ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110"...
Page 69: Sending The Track Information
© 2011 HID Global Corporation All rights reserved Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
Page 70: Reviewing The Ascii Code And Character Table
© 2011 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code space < > DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 71 © 2011 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 72: Using The Lamination Tab
© 2011 HID Global Corporation All rights reserved Using the Lamination tab Refer to Section 5: Lamination Module for more information. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 74: Using The Overlay / Print Area Tab
© 2011 HID Global Corporation All rights reserved Using the Overlay / Print Area tab This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or magnetic stripe. Refer to Using the Defined Area Option for a specific procedure that relates to this tab.
Page 77: Using The K Panel Resin Tab
© 2011 HID Global Corporation All rights reserved Using the K Panel Resin tab Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer to Using the Defined Area Option for a specific procedure that relates to this tab.
Page 80: Using The Printer Info Tab
© 2011 HID Global Corporation All rights reserved Using the Printer Info tab Use the options on this tab to view information about the Ribbon, Laminate, Card Count, Printer Serial #, Firmware version, and Reorder Media #’s installed in the Printer.
Page 81: Section 5: Card Lamination Module
© 2011 HID Global Corporation All rights reserved Section 5: Card Lamination Module. The DTC4500 supports the attachment of an optional Card Lamination Module. This Module can be ordered pre-installed on the Printer from the factory or can be ordered separately as a field upgradeable Module.
Page 82: Reviewing The Card Lamination Module
© 2011 HID Global Corporation All rights reserved Reviewing the Card Lamination Module Choosing a Proper Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build-up. • Use the Printer's dimensions (18.9” H x 18.7” W x 9.2” D) as a guideline for the minimum clearances to the unit.
Page 83: Installing The Laminates
© 2011 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Open the lamination door Remove #1 overlaminate cartridge DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 84 © 2011 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Load lamination rolls into the cartridge until hearing a click. Tighten the lamination roll. Insert the overlaminate cartridge until hearing a click. DTC4500 Card Printer/Encoder User Guide...
Page 85 © 2011 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Remove #2 overlaminate cartridge Load lamination rolls into the cartridge until hearing click. Tighten the lamination roll. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 86 © 2011 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Insert the overlaminate cartridge until hearing a click. Close the lamination door. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 87: Adjusting The Lamination Placement On The Card
© 2011 HID Global Corporation All rights reserved Adjusting the Lamination Placement on the Card The Card Lamination Module provides an adjustable Lamination Placement knob that allows you to fine- tune where the lamination is being placed on the card.
Page 88: Section 6: Selecting The Fluorescent Panel Ribbon Type
© 2011 HID Global Corporation All rights reserved Section 6: Selecting the Fluorescent Panel Ribbon Type The YMCFKO/YMCFKOK Ribbon is an economical way to add a fully customizable, incremental level of security to your photo identification cards. • Process: This process allows you to configure the data that is printed with the fluorescent panel of an YMCFKO/YMCFKOK Ribbon.
Page 90: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Application
© 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application This process creates a fluorescent image on your card using a simple text string command in your badge application. Step Procedure Creating Fluorescent Text: Create a new text box in your badge application.
Page 91 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Creating a Fluorescent Image: In a separate drawing program, create the image that you wish to fluoresce. (See Display C below.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 92 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Create the IMAGE in the actual size that you want it to appear on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory.
Page 94: Section 7: System Overview- Troubleshooting
© 2011 HID Global Corporation All rights reserved Section 7: System Overview- Troubleshooting Reviewing the DTC4500 Sequence of Operations Knowing the sequence of the Printer operation will help troubleshoot the printer. Step Process The File information is received from PC.
Page 95: Reviewing The Dtc4500 Sequence Of Operations
© 2011 HID Global Corporation All rights reserved Reviewing the DTC4500 Sequence of Operations Step Process The Card Feed Sensor detects the leading edge of card. The Print Stepper Motor queues card to the middle of the platen Roller. All Stop.
Page 96: Section 8: Troubleshooting
© 2011 HID Global Corporation All rights reserved Section 8: Troubleshooting Printer Error Button and Display Message Table Step Procedure All Printers have two (2) buttons, one for ON/Off (LEFT) and one for Pause (II) (RIGHT). The ON/Off button is blue when the Printer is ON. When the Printer enters the Sleep Mode, the button LED is dimmed but still ON.
Page 97: Using The Error Message Table
• This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this Printer. • If you encounter problems beyond the capabilities of these the error message table, you should contact Technical Support. Refer to: Section 11: HID Global Technical Support DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 98 © 2011 HID Global Corporation All rights reserved Using the Error Message Table Error Message Cause Solution # 81 The Printer is unable to Check the following, then press the feed a card from the Pause button to continue. Unable to Feed Card Hopper.
Page 99: Troubleshooting With The Error Message Table
© 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution This is a problem with the Reset the Printer and try again. Printhead Lift. • If this problem persists, call Head Move Error for technical assistance.
Page 100 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • Ensure that no encoding # 31 You are trying to send encoding data, but the Printer data is being sent with the...
Page 101 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 45 Request to print on 2 side of If a Flipper Module is present, card, but no Flipper is installed. ensure that the Print Both Sides...
Page 102 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 64 Unspecified system error Reset the Printer and try again. detected by the Printer • If this problem persists, call # 65 Firmware.
Page 103 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 81 The Printer is unable to feed a Check the following, then press card from the Card Hopper. the Pause button to continue.
Page 104 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • Change either the installed # 93 The Print Ribbon installed in the Printer does not match the Print Ribbon or the Ribbon...
Page 105 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 100 There is no Ribbon or the Verify the Printer Driver settings Ribbon tag information is for correct Ribbon. Ribbon RFID Error corrupted or incorrect.
Page 106 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 109 The Printer cannot locate the Ensure that the Ribbon is not next Ribbon panel in order to stuck to the card.
Page 107 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 128 The Print Ribbon Sensor is out Calibrate the Ribbon Sensor. of calibration. Calibrate Ribbon # 131 A card has become jammed in Clear any cards in the Flipper the Printer’s Flipper Table.
Page 108 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • If changes were made in the # 144 EEPROM restored with factory default values. Advanced Setting Tab in the EEPROM Corrupt...
Page 109 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 53 A jam occurred somewhere Open covers and clear the between the Printer and the obstruction/jam Lam Card Jam Laminator # 52 Laminator firmware error Cycle power and try again.
Page 110 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution See the next column. Install a new film roll and press RESUME to continue or Wrong Lam Type CANCEL to abort. If the problem persists, call for technical assistance.
Page 111 © 2011 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution A card is jammed in the Clear the jam according to the Lamination module area of the steps in the Troubleshooting Lam Jam Printer.
Page 112: Printer Specific Tools (Dtc4500)
© 2011 HID Global Corporation All rights reserved Printer Specific Tools (DTC4500) The status icons are as follows: This icon indicates that the Print Ribbon supply is low and will need to be replaced soon. This icon indicates that the Laminate in the Top Laminator is low and will need to be replaced soon.
Page 113 © 2011 HID Global Corporation All rights reserved Printer Specific Tools (DTC4500) Press the button to scroll through the details of the Printer and perform the action. Press the button to select the option. Once is selected, use the left down arrow to scroll through the Info, Test Prints, and Languages and Exit.
Page 114: Additional Printer Specific Tools
© 2011 HID Global Corporation All rights reserved Additional Printer Specific Tools Label Description • Printer Type INFO • Firmware Version • I.P Address • Flipper • Lamination • Magnetics • E-Card • Password • Card count TEST Color Photo: PRINTS Select this to print a color card to test communication and integrity.
Page 115 © 2011 HID Global Corporation All rights reserved Calibrate Rib Sensor: Select this to calibrate the ribbon sensor. Network: Select this to configure network options. Language Language: Select this choice to change the Printer Displayed Language. Exit Exit: Select this choice to exit the Printer Tool options.
Page 116: Section 9: Cleaning
© 2011 HID Global Corporation All rights reserved Section 9: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 117: Dtc4500 Card Printer/Encoder Cleaning Kit
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC4500 Card Printer/Encoder. The following cleaning procedures will require less than ten minutes.
Page 118: Printhead Cleaning
© 2011 HID Global Corporation All rights reserved Printhead Cleaning Step Procedure Caution: Turn Off the Printer and unplug the power cord from the Printer. Remove the Ribbon Drawer. Open the Printhead Cleaning Swabs. Break it to moisten the tip.
Page 119: Cleaning The Platen And The Card Feed Rollers
© 2011 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination.
Page 120 © 2011 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Insert the Cleaning Card into the Single Feed Card Slot until the card stops. If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.
Page 121 © 2011 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Toolbox button. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 122 © 2011 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Clean Printer button. Click on the Clean button (shown above). • The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure.
Page 123: Cleaning The Printer's Interior
© 2011 HID Global Corporation All rights reserved Cleaning the Printer’s Interior Periodically, use a Cleaning Pad from the Printer’s Cleaning Kit to remove dust and other contaminants from inside the Printer. (Note: Dust and other particles may accumulate inside the Printer with continued usage.
Page 124: Section 10: Firmware Upgrades
© 2011 HID Global Corporation All rights reserved Section 10: Firmware Upgrades Upgrade the Printer Firmware Step Procedure Requirements • Internet Access • Printer is powered up and connected to PC DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 125 © 2011 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure Open the Fargo Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page. (Note: The Workbench is also available from the Fargo folder in the Windows Program folder.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 126 © 2011 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure From the Application Icon, select Upgrade Firmware. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 127 © 2011 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure Find the Firmware via Check for Firmware Updates at www.hidglobal.com • Save the file to a folder. • Use the Browse button to find the .frm file..
Page 128: Section 11: Hid Global Technical Support
Contact HID Technical Support via the Web: www.hidglobal.com Position a phone near the Printer and Computer so the technician can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling HID Technical Support. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 129: Reading The Serial Numbers On A Fargo Printer
© 2011 HID Global Corporation All rights reserved Reading the Serial Numbers on a Fargo Printer You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). Example Explanation • A9050028: The first two digits in the serial number indicate Reviewing Example No.
Page 130: Using The Defined Area Option
© 2011 HID Global Corporation All rights reserved Appendix A Using the Defined Area Option This procedure can be used with the K Panel or the Overlay /Print Area procedure to define specific areas. The K-Panel procedure is described below: The same process is used for the Overlay/Print Area option.
Page 131: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Workbench
© 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure From the Driver Printing Preferences, click on Diagnostics to bring up the Fargo Workbench Printer Utility. a. Click the Print Security applet group and select the Security Imaging applet.
Page 132 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Secure ID box on the left. b. Click and drag a box onto the Template. c. Move and size as needed.
Page 133 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Secure ID box for the options. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 134 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Logo box on the left. b. Click and drag a box onto the Template. c. Move and size (as needed) by grabbing the corner of the box.
Page 135 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template right click on the Logo box for the options shown below. Select the Logo File. Find the source of the Logo to place on the card. (Note: Fit to Frame will size the image to fit the box.
Page 136 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Text box on the left. b. Click and drag a box onto the Template. c. Move and size as needed.
Page 137 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Text box for the options. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1...
Page 138 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure Follow the same instruction as above for the back side of the card. a. Save this template using the Save button b.
Page 139 © 2011 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure Set the Ribbon for YMCFKO in the Printing Preferences. (Note: The Automatically detect the installed Ribbon for every print job button may also be used.

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Dtc4500

Fargo DTC4500 User Manual

DTC4500 User Guide

Section 1: Specifications

Section 2: Setup and Installation Procedures

Section 3: Print Driver Installation

Section 4: Printer Preferences Tab Functions

Section 5: Card Lamination Module

Section 6: Selecting the Fluorescent Panel Ribbon Type

Section 7: System Overview- Troubleshooting

Section 8: Troubleshooting

Section 9: Cleaning

Section 10: Firmware Upgrades

Section 11: HID Global Technical Support

Appendix A

Quick Links

DTC4500 User Guide

Troubleshooting

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