Fargo DTC4500e User Manual
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Fargo DTC4500e User Manual

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FARGO
DTC4500e Card Printer

User Guide

PLT-01669, Rev. 1.1
April 2014
hidglobal.com

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  • Page 1: User Guide

    ® FARGO DTC4500e Card Printer User Guide PLT-01669, Rev. 1.1 April 2014 hidglobal.com...

  • Page 2: Revision History

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Copyright ©2014 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID logo, iCLASS, iCLASS SE, OMNIKEY, and Seos are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S.

  • Page 3: Table Of Contents

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Contents Specifications ........................... 7 Regulatory Compliance .......................... 7 1.1.1 Agency Listings ..........................7 1.1.2 United States ........................... 8 1.1.3 Canada ............................8 1.1.4 Taiwan ............................. 8 1.1.5 Japan ............................... 8 1.1.6 Korea ............................... 9 Safety Messages (Review Carefully)...................... 9 1.2.1 Safety Messages –...
  • Page 4 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.1.4 Diagnostics ............................ 28 4.1.5 Test Print ............................28 4.1.6 Toolbox ............................28 Configuration (Toolbox) ........................29 4.2.1 Set Language ..........................29 Calibrate Laminator (Toolbox) ......................30 Calibrate Ribbon (Toolbox) ........................31 Clean Printer (Toolbox) ........................32 4.5.1 Safety Messages (Review Carefully) ....................
  • Page 5 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.8.1 Image Quality ..........................52 4.8.1.1 Color Matching ........................52 4.8.1.2 Resin Dither ........................... 52 4.8.2 Heat ............................... 52 4.8.2.1 Dye-Sub Intensity (YMC) ....................... 52 4.8.2.2 Resin Heat, Front (K) ......................52 4.8.2.3 Resin Heat, Back (K) ......................53 4.8.2.4 Overlay Heat (O) ........................
  • Page 6 Troubleshooting with the Error Message Table ................75 6.1.4 Printer-Specific Tools ........................86 6.1.4.1 Additional Printer Specific Tools .................... 87 Firmware Upgrades ........................ 88 Technical Support ........................89 Reading the Serial Numbers on a FARGO Printer ................89 Page 6 April 2014...

  • Page 7: Specifications

    Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500e Card Printer. Regulatory Compliance The Card Printer is listed under UL 60950-1 (2...

  • Page 8: United States

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 9: Korea

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.1.6 Korea 이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다. Safety Messages (Review Carefully) 1.2.1 Safety Messages – Unites States Symbol Critical Instructions for Safety Purposes Danger: Failure to follow these guidelines results in personal injury or death.

  • Page 10: Safety Messges - French

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.2.2 Safety Messges - French Symbole Instructions critiques visant la Sécurité Danger: Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Pour éviter des lésions corporelles ou la mort: •...

  • Page 11: Safety Messages - Taiwan

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.2.3 Safety Messages - Taiwan 繁體中文 射頻發射及安全指令 安全訊息（小心檢查） 標記 重要的安全事項說明 危險： 未按照說明安裝可能造成人員傷亡。 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示）。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示）。 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀 察所有的靜電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地 手腕帶以免受到可能的傷害）。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和 卡。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的 油脂。 April 2014 Page 11...

  • Page 12: Safety Messages - China

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.2.4 Safety Messages - China 安全消息（请仔细阅读） 涉及安全的重要过程 符号 如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。 危险： 可能引发安全问题的信息由警告符号（如左图所示）来表示。 为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。 为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。 小心： 此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。 可能引发静电安全问题的信息由警告符号（如左图所示）来表示。 为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全 消息。 为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所 有规定的静电放电 (ESD) 过程。 为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现 潜在损坏的高质量腕带）。 为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色 带和证卡与打印机分离。 为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手 上的油渍和污渍彻底清洗干净。 仅适用于海拔2000m 以下地区安全使用 Use only at altitudes not more than 2000m above sea level. 仅适用于非热带气候条件下安全使用...

  • Page 13: Technical Specifications

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Technical Specifications Term Function Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel Print Ribbon Full-color with resin black and overlay panel, YMCKO* (500 prints) Options Full-color half-panel with resin black and overlay panel, YMCKO* (850 prints)
  • Page 14 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Term Function Print Speed 6 seconds per card (K*) 8 seconds per card (KO*) 16 seconds per card (YMCKO*) 24 seconds per card (YMCKOK*) Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer.
  • Page 15 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Term Function Operating Systems Windows® XP / Vista™ (32 bit & 64 bit) / Server 2003 & 2008 / Windows® 7 (32 & 64 bit) / Windows® 8 (32 & 64 bit) / Linux® Interface USB 2.0 and Ethernet with internal print server Operating 65 degrees to 80 degrees F / 18 degrees to 27 degrees C...

  • Page 16: Functional Specifications

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Term Function Software FARGO Workbench Diagnosis Utility Display Graphical Display Print Method Dye Sublimation / Resin Thermal Transfer Functional Specifications This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

  • Page 17: Ribbon Types And Print Counts

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 1.5.1 Ribbon Types and Print Counts The following table includes the ribbon types and typical print counts. Ribbon Print Count YMCKO – Full Color/Resin Black/Overlay YMCKO Half Panel – Full Color (1/2)/Resin Black/Overlay YMCFKO - Full Color/UV Fluorescing/Resin Black/Overlay YMCKK - Full Color/2 Resin Black YMCKOK - Full Color/2 Resin Black/Overlay YMCFKOK - Full Color/UV Fluorescing/2 Resin Black/Overlay...

  • Page 18: Printer Components: Blank Cards

    UltraCard™ Brand The UltraCard™ product line, available exclusively as part of HID's Cards Global's FARGO brand secure card issuance solutions, has a long standing reputation among dealers and end-Users for consistent quality in construction. •...

  • Page 19: Setup And Installation Procedures

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Setup and Installation Procedures This section describes the setup and installation for the DTC4500e Card Printer. Choosing a Good Location The following guidelines help to ensure optimal printing performance: Place the unit in a location with adequate air circulation to prevent internal heat buildup.

  • Page 20: Installing The Print Ribbon Cartridge

    To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified supplies. Your FARGO warranty is void, where not prohibited by law, if you use supplies other than FARGO- certified supplies. Printer cleaning is recommended with each ribbon change to ensure quality printed cards.

  • Page 21: Installing Blank Cards Into The Input Card Hopper

    Installing Blank Cards into the Input Card Hopper The FARGO DTC4500e Card Printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).

  • Page 22: Card Size Selection

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Card Size Selection The printer uses standard size CR-70 and CR-80 cards. Follow this procedure in the printer and in the printer driver to setup the card size. Step Procedure Open the front door and locate the slide bar. If using the CR-79 card, push the slide bar to the LEFT.
  • Page 23 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 If using the CR-80 card, push the slide bar to the RIGHT. From the Driver Printing Preferences, select the correct card size. April 2014 Page 23...

  • Page 24: Printer Power

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Printer Power To connect power to the printer, follow this procedure. Note: Do not connect the printer’s USB cable until prompted during the printer driver installation. Step Procedure Plug the AC adapter power cable into the back of the printer. Plug the wall power cable into the AC power adapter.

  • Page 25: Print Driver Installation

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Print Driver Installation This section describes the printer driver installation requirements and standard procedures. Requirements are listed below. The DTC4500e Print Driver supports the following: • Windows Vista 32 bit with SP2 • Windows Vista 64 bit with SP2 •...

  • Page 26: Printing Preferences

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Printing Preferences This section provides an overview of the Printing Preferences tabs. Card tab The Card tab provides options that define the basic characteristics of a card - the size and orientation. The Card tab also provides access to helpful utilities and information: •...

  • Page 27: Card Size

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.1.1 Card Size The Card Size area includes the following fields: • Standard card size – Select CR-80 or CR-79. • Measurement units – Select inches or mm (millimeters). • Print Width – Displays width dimension of the card. •...

  • Page 28: Diagnostics

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.1.4 Diagnostics Click Diagnostics to access the Workbench 3 utility. See the Workbench 3 User Guide or Workbench 3 Help facility for more information. 4.1.5 Test Print Click Test Print to send one or more self-test prints to the printer. 4.1.6 Toolbox Click the Toolbox button for access to the Toolbox options.

  • Page 29: Configuration (Toolbox)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Configuration (Toolbox) This tab is used to show the currently installed Optional Printer Features, to control Event Monitoring and to set the Printer Driver language and Printer Display language. 4.2.1 Set Language To switch between languages, select the preferred language, select OK twice and then open the driver in the preferred language.

  • Page 30: Calibrate Laminator (Toolbox)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Calibrate Laminator (Toolbox) The Calibrate Laminator tab provides information about Laminator Sensor Calibration. To calibrate the laminator: Step Procedure Laminate a sample to raise the temperature to the Transfer Temperature displayed on the Lamination tab. Remove the cartridges from the laminator and close the cover.

  • Page 31: Calibrate Ribbon (Toolbox)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Calibrate Ribbon (Toolbox) The Calibrate button sends the Calibrate Ribbon command to printer. Follow the procedure to setup the printer. Step Procedure Remove the ribbon cartridge from the printer. Close the printer’s front cover. Select the Calibrate Ribbon tab. Click Calibrate.

  • Page 32: Clean Printer (Toolbox)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Clean Printer (Toolbox) The Clean Printer tab includes the Clean button. Clean Button: Starts the cleaning routine. Follow the instructions on the page for cleaning the printer. Page 32 April 2014...

  • Page 33: Safety Messages (Review Carefully)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.5.1 Safety Messages (Review Carefully) Symbol Critical Instructions for Safety Purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
  • Page 34 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Symbol Critical Instructions for Safety Purposes Caution: This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges. Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left). To prevent equipment or media damage, refer to the following •...

  • Page 35: Cleaning Kit

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.5.2 Cleaning Kit ESD: As with any electronic device, internal components of the printer, such as the printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.

  • Page 36: Printhead Cleaning

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.5.3 Printhead Cleaning Caution: Turn OFF the printer and unplug the power cord from the printer. Attention: Éteignez l'imprimante et débranchez le cordon d'alimentation de l'imprimante. Step Procedure Remove the ribbon cartridge. Open the printhead cleaning swabs. Break it to moisten the tip. Swab the tip back and forth across the top of the printhead.
  • Page 37 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card. If your printer has a magnetic encoder installed, be sure to leave the small liner strip on top of the cleaning card in place.

  • Page 38: Cleaning The Printer's Exterior

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Click Clean. The printer pulls in the cleaning card. The printer performs the automated cleaning procedure. This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer. 4.5.5 Cleaning the Printer’s Exterior Clean the printer only with a microfiber cloth.

  • Page 39: Advanced Settings (Toolbox)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Advanced Settings (Toolbox) Use the Advanced Settings tab for adjusting the internal printer settings, which are customized for every printer at the factory and saved directly within the printer's memory. Note: You can click the Restore Defaults button to restore the internal default settings. Settings enable users to change the values for firmware settings by clicking on the Current column.

  • Page 40: Overview Of Advanced Settings

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.6.1 Overview of Advanced Settings Setting Description Head Resistance This is factory set. If the main board or the printhead is replaced then adjust this number. Locate the printhead setting number on the bottom of the printhead.
  • Page 41 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Setting Description Resin Heat Adjust Use this adjustment for Black premium resin text and barcodes if they appear faded, too light or too dark. Maximum Adjustment Range is +/- 100. Note: This control can be helpful for fine-tuning the transfer of resin text and bar codes.
  • Page 42 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Setting Description Erase Heat Offset Adjust the Erase temperature for the rewriteable cards as needed. Increase the Current Setting to cause more heat to be used in the erasing process. Decrease the Current Setting to cause less heat to be used in the erasing process.
  • Page 43 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Setting Description Head Home Offset This setting is a calibration driven value and should not be adjusted. If the Printhead assembly is replaced then this value may need to be adjusted. Note: This is factory set and should not be changed unless directed by a technician.

  • Page 44: Device Options Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Device Options Tab Click Device Options to display the Supplies, Dual Sided and Options areas. Page 44 April 2014...

  • Page 45: Supplies

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.7.1 Supplies Click Automatically detect the installed Ribbon for every print job. to verify that the ribbon type selected matches the installed ribbon. The printer changes the ribbon type to the correct setting. A dialog box opens and indicates that the current setting has changed or that the current ribbon type is correct.

  • Page 46: Dual Sided

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.7.2 Dual Sided Checkboxes provide the capability to select two-sided printing options. 4.7.2.1 Print Both Sides Click to automatically print the front and back sides of the card. 4.7.2.2 Split 1 Set of Ribbon Panels Click to automatically print the front and back sides of the card using one ribbon panel.

  • Page 47: Write Only

    However, to print or erase a section, use the Overlay/Print Area tab. Select the specific area in the same manner as a print job with a color ribbon. To erase many cards, use the FARGO Workbench Re-Writable Card Eraser option. It does not print. It only erases.

  • Page 48: Fluorescent Panels

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.7.4 Fluorescent Panels Fluorescent dye color is bright when black light is applied to it. The YMCFKO/YMCFKOK ribbon is an economical way to add a fully customizable, incremental level of security to your photo identification cards. 4.7.4.1 Selecting the Fluorescent Panel Ribbon Type This process allows you to configure the data that is printed with the fluorescent panel of an...

  • Page 49: Creating A Custom Fluorescent Image Using The Ymcfko Ribbon

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.7.4.2 Creating a Custom Fluorescent Image using the YMCFKO Ribbon There are three methods used to accomplish the creation of a custom fluorescent image when using the YMCFKO Ribbon. Printer Driver Method: The fluorescent panel image can be configured directly from the badge application software.
  • Page 50 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Create the IMAGE in the actual size that you want it to appear on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory. Do not put spaces in the file name. Create a new text box in your badge application, and type ~I followed by the address of your image (see Display A below).

  • Page 51: Image Color Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Image Color Tab Use the Image Color tab to improve the quality of the image on the card. Image Color includes two areas, Image Quality and Heat. April 2014 Page 51...

  • Page 52: Image Quality

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.8.1 Image Quality The Image Quality area includes two fields, Color Matching and Resin Dither. 4.8.1.1 Color Matching Three options are available: • None – Select: o If interested in print speed rather than print color o If color correcting an image that has been previously printed, or o If using third-party color matching software •...

  • Page 53: Resin Heat, Back (K)

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.8.2.3 Resin Heat, Back (K) Move the slider to the left to use less heat in the printing process, resulting in a lighter or less saturated print. Move the slider to the right to use more heat, resulting in a darker or more saturated print.

  • Page 54: Advanced Settings

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.8.4 Advanced Settings Click the Advanced Settings button to display the Advanced Image Color window. The Advanced Image Color window includes the Image Quality and Balance areas. 4.8.4.1 Image Quality Three options are available: Sharpness – Move the slider to the right to sharpen the image. Move the slider to the left to decrease sharpness.

  • Page 55: Balance

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.8.4.2 Balance Three options are available: Yellow Balance – Move the slider to the right to increase the amount of yellow in the image. Move the slider to the left to decrease the amount of yellow. Magenta Balance –...

  • Page 56: Image Calibrate Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Image Calibrate Tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. Use the Vertical and Horizontal image position controls to adjust the position of the overall print area to be precisely centered on a card.

  • Page 57: Magnetic Encoding Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.10 Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You can use these options only if the printer has an optional Magnetic Stripe Encoding Module installed. The Magnetic Encoding tab includes two areas, Encoding Options and Magnetic Track Options.

  • Page 58: 4.10.1.1 Iso Encoding

    Select the Coercivity option (Oersted) that matches the card type. High Coercivity 4000 Oersted FARGO’s High Coercivity UltraCard IIIs are 2750 Oersted Medium Coercivity=600 Oersted Low Coercivity = 300 Oersted Select this option to shift the recorded magnetic data to the left- hand side of the card's Magnetic Stripe.

  • Page 59: 4.10.1.2 Custom Encoding Or Raw Binary Encoding Mode

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Window Tab Procedure Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options. This applies if the application being used requires customization of the standard ISO encoding process. 4.10.1.2 Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Raw Binary Encoding mode or Custom Encoding mode.

  • Page 60: Magnetic Track Options

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Window TAB Procedure Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity. Note: This is the default for all tracks.

  • Page 61: 4.10.2.2 Reviewing The Sample String

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.10.2.2 Reviewing the Sample String Track 1: ~1%JULIEANDERSON^1234567890? Track 2: ~2;1234567890987654321? Track 3: ~3;1234567890987654321? Maximum Start Field Valid Track Number of Sentinel Sentinel Separator Characters Characters ASCII 32-95 Track 1 (See Table 1) ASCII 48-63 Track 2 (See Table 1) ASCII 48-63...
  • Page 62 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Table 1: Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space & < > Page 62 April 2014...

  • Page 63: Lamination Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.11 Lamination Tab Use the Lamination tab to control the position of the PolyGuard Overlaminate. 4.11.1 Lamination Position To adjust the lamination position, click on the Horizontal adjustment arrows. The value can range from 0 to ±100 pixels (10 pixels is about 03.8mm). To move the overlaminate more toward the card output side of the printer, enter a positive number.

  • Page 64: Lamination Side

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.11.3 Lamination Side Selections include: • No Lamination • Front • Back • Both 4.11.4 Lamination Type The laminate type can be specified for one or two cartridges, depending on cartridge availability. The type of laminate affects the temperature required for lamination. You can adjust the temperature by moving the slider.

  • Page 65: Overlay / Print Area Tab

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.12 Overlay / Print Area Tab Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template.

  • Page 66: Deleting A Defined Area

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Omit Smart Chip Area – Select this option to overlay and/or print only in the space outside the standard location of a smart chip. Omit Mag Strip Area – Select this option to overlay and/or print only in the space outside the standard location of an ISO-standard magnetic stripe.

  • Page 67: 4.12.3.1 Defined Area

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.12.3.1 Defined Area To define multiple areas, increase the count in the Defined Area field and repeat the overlay or print area definition steps. 4.12.3.2 For Print and Overlay This option applies the defined area to both the print and overlay processes. 4.12.3.3 For Overlay Only The defined are applies only to the overlay process.

  • Page 68: K Panel Resin

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.13 K Panel Resin Use this tab to control where the resin black (K) Panel of a full-color ribbon is printed. If a ribbon without a K resin panel is installed in your printer, these options are grayed out and unavailable. The orientation of the card display area is determined by the orientation specified in your template.

  • Page 69: Print All Black With K Panel

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.13.1 Print All Black with K Panel This area includes three options: • Full Card • Defined Area(s) • Undefined Area(s) 4.13.1.1 Full Card Select this option to print the resin black (K) panel for all black found within all areas of the image. 4.13.1.2 Defined Area(s) Select this option to overlay and/or print only in the selected and define area(s).

  • Page 70: Defined Area

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.14 Defined Area The Defined Area option can be used with the K Panel Resin or the Overlay / Print Area tabs to define one or more specific areas. In the samples, the defined area is indicated by the dashed outline. Method for Defining a Single Area Step Procedure...

  • Page 71: Printer Info

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 4.15 Printer Info Use the options on this tab to view information about the medias installed on the printer: • Ribbon Type • Reorder Number • Card Count • Printer Serial # • Firmware Version April 2014 Page 71...

  • Page 72: System Overview - Troubleshooting

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 System Overview - Troubleshooting Knowing the sequence of the printer operation helps when troubleshooting the printer. Troubleshooting utilizes the printer error buttons, error messages and printer-specific tools. Sequence of Operations Step Process File information is received from the PC. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer.

  • Page 73: Troubleshooting

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Troubleshooting Printer Error Buttons The DTC4500e uses both button messages and message display. All Printers have two (2) buttons: ON/OFF Pause The display message system appears as a graphical message, for example: 6.1.1 Printer Error button and on-screen messages...

  • Page 74: Error Messages

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 If no printer display is available, press or hold the buttons to access some internal tests. To print a card with the Printer Settings, press the Pause ( ) button and hold for 4+ seconds when the printer is ready and idle. To print the Alignment or the Self Test, press and hold the Pause ( ) button during the power-up sequence.

  • Page 75: Troubleshooting With The Error Message Table

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 6.1.3 Troubleshooting with the Error Message Table Error Message Cause Solution The printhead lift has Reset the printer and try again. malfunctioned. Head Move Error If this problem persists, call for technical assistance. The printhead temperature Reset the printer and try again.
  • Page 76 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 44 A card has become jammed in Clear any cards in the flipper table the printer’s flipper table. using the buttons to move the Flipper Jam/ Home card out. Resume printing. Error The flipper failed to position properly while aligning a card or...
  • Page 77 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 70 Multiple cards were fed into the Verify the card thickness is set to printer. the thickness of your cards, then Multiple Feed press the Pause button. Check for card slippage. If necessary, run the printer cleaning routine Verify the cleaning roller is...
  • Page 78 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 93 The print ribbon installed in the Change either the installed print printer does not match the ribbon or the ribbon type selected Wrong Ribbon ribbon type selected in the in the printer driver.
  • Page 79 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 107 An error was detected during Reset the printer and try again. printing. Printing Error If this problem persists, call for technical assistance. # 109 The printer cannot locate the Ensure that the ribbon is not stuck next ribbon panel in order to to the card.
  • Page 80 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 136 Printing is disabled by Reset the printer and retry. SecureGuard until a password is Secure Guard Print If the problem persists, call for received. Disabled technical assistance. # 139 Ribbon needs to be removed.
  • Page 81 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution The printhead temperature Reset the printer and try again. sensor is not functioning or is Head Sensor Error If the problem persists, call for not connected properly. technical assistance. Or, the printhead is not cooling properly.
  • Page 82 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 45 Request to print on 2 side of If a Flipper Module is present, card, but no flipper is installed. ensure that the Print Both Sides No Flip Module option in the printer driver is set installed correctly.
  • Page 83 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 82 Mag Jam A card is jammed magnetic Clear any cards in the magnetic station station using the buttons to move the card out. Press the Pause button to continue. # 91 The print ribbon has run out.
  • Page 84 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 102 This is a problem with the Reset the printer and try again. printhead Lift. # 103 If this problem persists, call for technical assistance. # 104 Headlift Error # 106 The print data sent to the printer Check the interface cable.
  • Page 85 DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 Error Message Cause Solution # 131 A card has become jammed in Clear any cards in the flipper the printer’s flipper table. table, using the buttons to move Flipper Jam/Home the card out. Error The flipper failed to position properly while aligning a card or Resume printing.

  • Page 86: Printer-Specific Tools

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 6.1.4 Printer-Specific Tools The status icons are as follows: This icon indicates that the print ribbon supply is low and will require replacement soon. The entire ribbon cartridge must be replaced. This icon indicates that the printer needs to be cleaned. This icon is only displayed for printers with an attached dual-input card hopper and indicates that the top input hopper is currently selected.

  • Page 87: Additional Printer Specific Tools

    DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1 6.1.4.1 Additional Printer Specific Tools Label Description INFO Printer Type Firmware Version IP Address Flipper Lamination Magnetics E-Card Password Card count TEST PRINTS Color Photo: Select this choice to print a color card to test communication and integrity.

  • Page 88: Firmware Upgrades

    Search for the firmware file or enter its name then click Open. e. Click on the Begin Updating Firmware button to send the file to the printer(s). 3. If running a FARGO Workbench release prior to Version 3: a. Choose the Application Menu at the upper left and select Upgrade Firmware.

  • Page 89: Technical Support

    • Please have a self-test and a sample card ready when calling HID Technical Support. Reading the Serial Numbers on a FARGO Printer You can determine when your card printer was manufactured by reading directly from the serial number (affixed to your card printer).
  • Page 90 hidglobal.com...

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