Fargo DTC4500 User Manual

Direct-to-card printer

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DTC4500 User Guide

P/N: L001444, Revision 1.0

Table of Contents

Troubleshooting

Need help?

Do you have a question about the DTC4500 and is the answer not in the manual?

Questions and answers

Kristy Moore

March 20, 2025

My printer is not printing ink on the cards.

Deanna

April 4, 2025

The printer shows 1..3.3.0 on the printer display screen

1 comments:

Deanna

April 4, 2025

@Deanna Can't print any cards.

Summary of Contents for Fargo DTC4500

Page 1: Dtc4500 User Guide
15370 Barranca Parkway Irvine, CA 92618-2215 DTC4500 User Guide P/N: L001444, Revision 1.0...
Page 2 Card Printer/Encoder User Guide Trademarks and Disclaimers HID, HID Global, and Fargo are the trademarks or registered trademarks of HID Global Corporation in the U.S. and other countries. The information contained in this document is provided AS IS without any warranty.
Page 3: Table Of Contents
Installing the Print Ribbon Cartridge (DTC4500) ________________________________________________________ 18 Installing the Ribbon____________________________________________________________________________ 18 Installing the Ribbon____________________________________________________________________________ 19 Installing Blank Cards into the Card Hopper (DTC4500) __________________________________________________ 20 Using the Dual Hopper __________________________________________________________________________ 20 Setting the Card Size for CR79 and CR80 ___________________________________________________________ 23...
Page 4 Section 10: Firmware Upgrades____________________________________________________________ 123 Upgrade the Printer Firmware ______________________________________________________________________ 123 Section 11: HID Global Technical Support___________________________________________________ 127 Reading the Serial Numbers on a Fargo Printer ________________________________________________________ 128 Appendix A _____________________________________________________________________________ 129 Using the Defined Area Option _____________________________________________________________________ 129 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench __________________________ 130 DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 5: Section 1: Specifications
© 2010 HID Global Corporation All rights reserved Section 1: Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500 Card Printer User Guide. Regulatory Compliances Term...
Page 6: Agency Listings
C’et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 7: Environmental Protection (China-Rohs)
© 2010 HID Global Corporation All rights reserved Environmental Protection (China-RoHS) Environmental Protection Use Period is based on the product being used in an office environment. Traditional Chinese RF Emissions and Safety Statements DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 9: Safety Messages (Review Carefully)
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 10: Technical Specifications
• Resin green, blue, red, white, silver and gold, 2000 prints • Rewrite technology – No ribbon is required Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 11 • Print Only: .009” - .040” / 9 mil – 40 mil / .229mm – Accepted Card Thickness 1.016mm • Print/Lamination: .030” - .040” / 30 mil – 40 mil / .762mm – 1.02mm DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 12 Single-Sided Printer: 9.8˝H x 18.1˝W x 9.2˝D / 249mmH x 460mmW x 234mmD Dual-Sided Printer: 9.8˝H x 18.7˝W x 9.2˝D / 249mmH x 475mmW x 234mmD Printer + Lam: 18.9˝H x 18.7˝W x 9.2˝D / 480mmH x 475mmW x 234mmD DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 13 Sided Printing Module – Upgradable; Same-Side Input / Output Card Hopper – Upgradable; Smart Card Encoding (contact / contactless) – Upgradable; Magnetic Stripe Encoding – Upgradable; Printer Clearing Kit Software Swift ID™Embedded Badging Application, FARGO Workbench Diagnosis Utility Display Color changing status buttons DTC4500 Card Printer/Encoder User Guide...
Page 14: Functional Specifications
Ribbon panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel (Premium unless otherwise stated) = Clear Protective Overlay Panel = Ultra Violet Fluorescing Panel DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 15: Ribbon Types/Count Table
YMCFKOK - Full Color/UV Fluorescing/2 Resin Black/Overlay K – Standard Resin 3000 K – Premium Resin 3000 Colored Resin 2000 KO - Premium Black Resin/Overlay 1250 BO - Dye-Sub Black/Overlay 1250 None – Rewritable Supported DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 16: Printer Components: Blank Cards
The UltraCard product line, available exclusively as part of HID's Global's UltraCard™ Brand Fargo brand secure card issuance solutions, has a long standing Cards reputation among dealers and end-Users for consistent quality in construction.
Page 17: Section 2: Setup And Installation Procedures
© 2010 HID Global Corporation All rights reserved Section 2: Setup and Installation Procedures This section describes the setup and installation for the DTC4500 Card Printers. Choosing a Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build up.
Page 18: Installing The Print Ribbon Cartridge (Dtc4500)
• To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo-certified supplies. • For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo-certified supplies. • Printer cleaning is recommended with each Ribbon change to ensure quality printed cards.
Page 19: Installing The Ribbon
All rights reserved Installing the Ribbon Step Procedure a. Close the Cleaning Roller Cover. b. Insert the new Cleaning roller. c. Remove the Cleaning Roller liner. Load the Ribbon Drawer into the Printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 20: Installing Blank Cards Into The Card Hopper (Dtc4500)
Certain types of smart card chips are raised slightly above the cards surface which may result in poor color transfer. Design the card with white space surrounding the chip. (Note: The Fargo DTC4500 Printer is capable of printing single load cards and multiple feed cards (batch mode).) •...
Page 21 © 2010 HID Global Corporation All rights reserved Using the Dual Hopper Step Procedure Open the Card Hopper Cover. Press the Card Hopper Load Lever down until the Card Tray locks into place. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 22 Printer.) Display: Card loaded into the upper Hopper of DTC4500 Dual Hopper Display: Cards loaded into lower Hopper of DTC4500 Dual Hopper Close the Card Hopper Cover to release the lever to the printing position.
Page 23: Setting The Card Size For Cr79 And Cr80
Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size. Step Procedure Remove the Ribbon Drawer and locate the slide bar DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 24 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR79 card, push the slide bar to the LEFT. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 25 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR80 card, push the slide bar to the RIGHT. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 26 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure From the Driver Printing Preferences, select the correct card size. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 27: Connecting The Printer Power
Plug the AC adapter power cable into the back of the Printer. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 28 All rights reserved Connecting the Printer power Step Procedure DTC4500 with Laminator: Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 29: Section 3: Print Driver Installation
All rights reserved Section 3: Print Driver Installation This section describes the Printer Driver installation requirements and standard procedures. Requirements are listed below. The DTC4500 Print Driver supports the following: • Windows Vista 32 bit w/SP2 • Windows Vista 64 bit w/SP2 •...
Page 31 Wizard screen prompts. • Select Install the Printer Driver to start the installation. • Select the Fargo Workbench Utility Program to install this program. • Select the Swift ID™ to install this program. • Specific versions of Windows require Administrator rights.
Page 32: Swift Id Installation Instructions
If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID uses to connect via a USB connection) has not been installed. (Note: This Driver can be found on the installation CD or it can be downloaded from the HID Global support page.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 33 Enabling Swift ID: The easiest method for enabling Swift ID is to (a) un-install the Printer Driver and its components, (b) complete the designated installation procedure, and (c) select the desired connection type for the Swift ID application: USB or ETHERNET. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 35: Printer Installed On Network
PC versus a Network.) Locate the IP address on your Printer and write it down. Find the IP Address on a DTC4500. a. Navigate through the Printer display to reach the IP address. Find the IP Address.
Page 36 Open up a Web Browser. b. Type the IP Address followed by /SwiftID.html to access the Swift ID badging application. • For example: 10.244.69.70/SwiftID.html You should see this page by using the Browser. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 37: Printer Connected Via Usb Connection
USB connection. (Note: This application is not intended for use with multiple printers.) • To start using Swift ID via a USB connection with a DTC1000, DTC4000, or a DTC4500 that has already been installed on the PC, please choose Option No. 1 or No. 2 and complete the procedure.
Page 38: Uninstalling Swift Id
The HID EEM Driver will not be installed in the on the PC. • The EEM flag in the Printer Driver will be ‘greyed out’; so that the User cannot alter this state. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 39: Section 4: Printer Preferences Tab Functions
This section provides an overview of the Printer Driver preferences tab. Using the Card tab Click on the Card tab to bring up the window (shown below). Refer to the Help file for the Fargo Workbench Utility Program and User Guide.
Page 41: Using The Configuration Tab
This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and Film). • The default setting is checked. If checked, the Ribbon Low message box is displayed with every print job when Printer reports low Ribbon to the Driver. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 42: Selecting The Calibrate Laminator Tab
Ensure the Laminator Cover is closed. c. Click on the Calibrate button. (Note: The Printer’s LCD will display CALIBRATE PASSED. d. Click on the OK button on the LCD display to complete the procedure. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 43: Selecting The Calibrate Ribbon Tab
Ensure the Printer’s Cover is closed. d. Click on the Calibrate button. (Note: The Printer’s LCD will display CALIBRATE PASSED.) e. Click on the OK button (on the driver window) to complete the procedure. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 44: Selecting The Clean Printer Tab
Clean Button: Launches cleaning routine. Follow the instruction on the page for setting up the Printer. • Help button: Launches help that is specific to this tab. • Also see Cleaning the Printer for full instructions. Selecting the Clean Printer tab DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 45: Selecting The Advanced Settings Tab
Current Column: Displays current value for setting o Change the value by clicking on the value to activate spin control or type. • Apply Button: Applies changed values. • Restore Defaults Button: Restores default values. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 47 • Maximum adjustment range is +/- 80. • Each increment equals .01”. Sleep Delay The Sleep Time setting adjusts the number of minutes of inactivity before the Printer enters a low power sleep state. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 48 • Each increment equals .01”. Cleaning Rate Use this option to adjust the number of cards printed before the Printer displays a message indicating cleaning is needed. • The default value is 3000 cards. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 49 If the Flipper unit is replaced and has not been calibrated, this value may need to be adjusted. (Note: This is factory set and should not be changed unless directed by a technician.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 50 Head Resistance This is factory set. If the main board or the Printhead is replaced then adjust this number. Locate the Printhead Setting Number on the bottom of the Printhead. The number reads R=XXXX. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 51 (Note: Erase Heat Offset provides user ability to control the Printhead heat level when the Erase Operation is performed. Appropriate heat levels should be applied for the proper erase process. This setting should be adjusted for proper erasure.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 52 The easiest method for enabling Swift ID is to un- install the printer driver and its components and go through the installation procedure. Select the desired connection type for the Swift ID application: USB or ETHERNET. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 53 The easiest method for enabling Swift ID is to un- install the printer driver and its components and go through the installation procedure. Select the desired connection type for the Swift ID application: USB or ETHERNET. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 54: Using The Device Options Tab
© 2010 HID Global Corporation All rights reserved Using the Device Options tab Click on the Device Option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 57: Using The Image Color Tab
© 2010 HID Global Corporation All rights reserved Using the Image Color tab Click on the Image Color option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 60: Changing The Color Profile Selection For The Dtc4500
From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or Settings > Printers (Windows 2000). b. Double click on the DTC4500 Card Printer under the Printers window. c. Select Properties under the Printer drop-down menu. (Note: This will bring up the DTC4500 Card Printer Properties window.
Page 61: Changing The Color Profile Selection For The Dtc4500
Select the DTC4500CLR for a Color Profile that attempts to match the DTC550 card printer from FARGO. Optional Color Profile Select the DTC4500 CLR_L for a Color Profile that attempts to match the Persona C30(e) and FARGO DTC400(e) card printers.. Click Set as Default.
Page 62: Using The Image Calibrate Tab
© 2010 HID Global Corporation All rights reserved Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 63: Using The Magnetic Encoding Tab
Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 64: Using The Magnetic Encoding Tab - Iso Standards
Shift Data Left checkbox is string rather than a not active. formatted set of All functions on the Magnetic characters. Track Options tabs are inactive except for Bit Density. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 65 Select the Magnetic This applies if the application Track Selection option being used requires to specify which track is customization of the standard to be configured through ISO encoding process. the Magnetic Track Options. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 66: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode
Select 128 BPI to change the bits per inch to 128 BPI. Select Custom BPI, which enables the custom BPI text box. (Note: The lower limit is 75 and upper limit is 210.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 67 DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 68: Reviewing The Iso Track Locations
Track Valid Characters Number of Sentinel Sentinel Separator Characters ASCII 32-95 Track 1 (See the table below.) ASCII 48-63 Track 2 (See the table below.) ASCII 48-63 Track 3 (See the table below.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 69: Sending The Track Information
The number of these characters, however, is limited by each track's maximum character capacity. • When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows the SS, ES, FS and the valid characters defined for each track. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 70: Reviewing The Ascii Code And Character Table
© 2010 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code space < > DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 71 © 2010 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 72: Using The Lamination Tab
© 2010 HID Global Corporation All rights reserved Using the Lamination tab Refer to Section 5: Lamination Module for more information. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 74: Using The Overlay / Print Area Tab
This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or magnetic stripe. Refer to Using the Defined Area Option for a specific procedure that relates to this tab. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 77: Using The K Panel Resin Tab
Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer to Using the Defined Area Option for a specific procedure that relates to this tab. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 80: Using The Printer Info Tab
Using the Printer Info tab Use the options on this tab to view information about the Ribbon, Laminate, Card Count, Printer Serial #, Firmware version, and Reorder Media #’s installed in the Printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 81: Section 5: Card Lamination Module
Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact your authorized reseller.
Page 82: Reviewing The Card Lamination Module
(Note: If this condition occurs, print quality may not be at its optimum level.) Follow this guideline: • Leave the unit turned OFF in a warm, dry room for several hours before using it. (Note: This will allow the moisture to evaporate.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 83: Installing The Laminates
© 2010 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Open the lamination door Remove #1 overlaminate cartridge DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 84 © 2010 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Load lamination rolls into the cartridge until hearing a click. Tighten the lamination roll. Insert the overlaminate cartridge until hearing a click. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 85 © 2010 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Remove #2 overlaminate cartridge Load lamination rolls into the cartridge until hearing click. Tighten the lamination roll. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 86 © 2010 HID Global Corporation All rights reserved Installing the Laminates Step Procedure Insert the overlaminate cartridge until hearing a click. Close the lamination door. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 87: Adjusting The Lamination Placement On The Card
Turn the knob to the right to move the patch toward the front edge of the Lamination Module. Turn the knob to the left to move the patch toward the back edge of the lamination module. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 88: Section 6: Selecting The Fluorescent Panel Ribbon Type
• First Method: The first method uses the Fargo Workbench Printer Utility to create a static image that will be applied automatically to each card sent to the Printer. Refer to the Help file for the Fargo Workbench Utility Program and User Guide or to Appendix A for Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench.
Page 90: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Application
Type the TEXT that you want to appear as fluorescent and put a ~T before the start of the text with no space after the ~T. The text will start on the card where the ~T begins. (see Display A below) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 91 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Creating a Fluorescent Image: In a separate drawing program, create the image that you wish to fluoresce. (See Display C below.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 92 By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied. (Note: This may improve the look of the person’s image if used for the Logo.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 94: Section 7: System Overview- Troubleshooting
© 2010 HID Global Corporation All rights reserved Section 7: System Overview- Troubleshooting Reviewing the DTC4500 Sequence of Operations Knowing the sequence of the Printer operation will help troubleshoot the printer. Step Process The File information is received from PC.
Page 95: Reviewing The Dtc4500 Sequence Of Operations
© 2010 HID Global Corporation All rights reserved Reviewing the DTC4500 Sequence of Operations Step Process The Card Feed Sensor detects the leading edge of card. The Print Stepper Motor queues card to the middle of the platen Roller. All Stop.
Page 96: Section 8: Troubleshooting
When downloading an upgrade file, both blue LED’s will blink. If a language (other then English) is currently selected: • You can press and hold the Pause button during the power-up sequence to change the language back to English. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 97: Using The Error Message Table
All rights reserved Using the Error Message Table This section provides the troubleshooting table for the error message. The DTC4500 has a display that will show the Printer error messages. • When an error occurs in the Printer, the PC will show the error message on screen with solutions.
Page 98 Ribbon Drawer. • Check for card slippage. If necessary, run the Printer cleaning routine. • Verify that your cards are within the accepted card size range. • Verify the cards are not sticking together. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 99: Troubleshooting With The Error Message Table
Printer. Ribbon not Installed • Try encoding with a different # 30 Magnetic encoding verification failure. card. Mag Verify Error • Verify cards have the Magnetic Stripe. • Replace the Magnetic Encoding Module. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 100 Resume printing. The Flipper failed to position Error • Reset the Printer and retry. If properly while aligning a card or flipping a card. problem persists call for technical assistance. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 101 Open covers and clear the between the Printer and the obstruction/jam Lam Card Jam Laminator # 63 There is no material loaded in Load material into the the Laminator Laminator Lam Tag Error DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 102 Pause button. • Check for card slippage. If necessary, run the Printer cleaning routine • Verify the Cleaning roller is properly installed on the Ribbon Drawer. • Verify the cards are not sticking together. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 103 • Press the Pause button to continue. • Install a new Ribbon. # 91 The Print Ribbon has run out. • Press the Pause button to Ribbon Out continue or the ON/OFF button to cancel. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 104 • If broken, repair by taping Ribbon Error the Ribbon back on to the take- up core. • Press the Pause button to continue or the ON/OFF button to cancel. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 105 # 107 An error was detected during Reset the Printer and try again. printing. • If this problem persists, call Printing Error for technical assistance. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 106 Head Loading technical assistance. A card is jammed in the Print Clear the jam. Press the Pause # 112 Station or card flipping area of button to continue. Card Jam/Align the Printer. error DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 107 • If the problem persists, call Secure Guard Print is received. Disabled for technical assistance. # 139 Ribbon needs to be removed. Reset the Printer and retry. • If problem persists, call for Please Remove Ribbon technical assistance. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 108 The current printer driver setup contain an overlay or does not have any protective overlaminate coating being applied to the front or back of the card. Select YES to continue or NO to alter the settings. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 109 Lam Heater Off See the next column. If this problem persists, call for technical assistance. See the next column. If this problem persists, call for technical assistance. Lam Heater Timeout DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 110 #210 Driver is set for single side Remove the roll not used and lamination but there are 2 rolls try again. Remove Lam of laminate in the printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 111 Calibrate the Lam Sensor. calibration. Lam Sensor # 63 There is no material loaded in Load material into the the Laminator Cartridges 1 or Laminator. Lam Cart 1 Out Error Lam Cart 2 Out Error DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 112: Printer Specific Tools (Dtc4500)
This icon is only displayed for Printers with an attached Dual-Input Hopper and indicates that the Top Input Hopper is currently selected. This icon is only displayed for Printers with an attached Dual-Input Hopper and indicates that the Bottom Input Hopper is currently selected. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 113 Info, Test Prints, and Languages and Exit. Use the corner arrow to run that option. The curved arrow will return to the first screen. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 114: Additional Printer Specific Tools (Dtc4500)
© 2010 HID Global Corporation All rights reserved Additional Printer Specific Tools (DTC4500) Label Description • Printer Type INFO • Firmware Version • I.P Address • Flipper • Lamination • Magnetics • E-Card • Password • Card count TEST Color Photo: PRINTS Select this to print a color card to test communication and integrity.
Page 115: Section 9: Cleaning
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 116: Dtc4500 Card Printer/Encoder Cleaning Kit
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC4500 Card Printer/Encoder. The following cleaning procedures will require less than ten minutes.
Page 117: Printhead Cleaning
Remove the Ribbon Drawer. Open the Printhead Cleaning Swabs. Break it to moisten the tip. Swab the tip back and forth across the top of the Printhead. Allow to dry thoroughly before sending a print job. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 118: Cleaning The Platen And The Card Feed Rollers
If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place. This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 119 If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer. From your computer, open the Printer Driver and select Printing Preferences. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 120 © 2010 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Toolbox button. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 121 • The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure. • This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 122: Cleaning The Printer's Interior
Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 123: Section 10: Firmware Upgrades
© 2010 HID Global Corporation All rights reserved Section 10: Firmware Upgrades Upgrade the Printer Firmware Step Procedure Requirements • Internet Access • Printer is powered up and connected to PC DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 124 Upgrade the Printer Firmware Step Procedure Open the Fargo Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page. (Note: The Workbench is also available from the Fargo folder in the Windows Program folder.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 125 © 2010 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure From the Application Icon, select Upgrade Firmware. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 126 • Select the file. Click Open. Click on Upgrade to start the upgrade process. This message will appear while Firmware is updating. Loading Firmware. The Printer will reboot after this process is completed. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 127: Section 11: Hid Global Technical Support
Contact HID Technical Support via the Web: www.hidglobal.com Position a phone near the Printer and Computer so the technician can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling HID Technical Support. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 128: Reading The Serial Numbers On A Fargo Printer
© 2010 HID Global Corporation All rights reserved Reading the Serial Numbers on a Fargo Printer You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). Example Explanation • A9050028: The first two digits in the serial number indicate Reviewing Example No.
Page 129: Appendix A
This procedure can be used with the K Panel or the Overlay /Print Area procedure to define specific areas. The K-Panel procedure is described below: The same process is used for the Overlay/Print Area option. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 130: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Workbench
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure From the Driver Printing Preferences, click on Diagnostics to bring up the Fargo Workbench Printer Utility. a. Click the Print Security applet group and select the Security Imaging applet.
Page 131 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Secure ID box on the left. b. Click and drag a box onto the Template. c. Move and size as needed. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 132 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Secure ID box for the options. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 133 Step Procedure a. Click on the Logo box on the left. b. Click and drag a box onto the Template. c. Move and size (as needed) by grabbing the corner of the box. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 134 Find the source of the Logo to place on the card. (Note: Fit to Frame will size the image to fit the box. Once this is set up, this logo will print from the software program. This is set up in the background.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 135 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Text box on the left. b. Click and drag a box onto the Template. c. Move and size as needed. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 136 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Text box for the options. DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 137 Close the Workbench. (Note: Any Software program file printed with the YMCFKO Ribbon installed into the Printer will print this design with the F- Panel of the Ribbon. It will print the same file each time unless you recreate a new template.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...
Page 138 • By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied. (Note: This may improve the look of the person’s image if used for the Logo.) DTC4500 Card Printer/Encoder User Guide L001444 Rev1.0...

Fargo DTC4500 User Manual

DTC4500 User Guide

Section 1: Specifications

Section 2: Setup and Installation Procedures

Section 3: Print Driver Installation

Section 4: Printer Preferences Tab Functions

Section 5: Card Lamination Module

Section 6: Selecting the Fluorescent Panel Ribbon Type

Section 7: System Overview- Troubleshooting

Section 8: Troubleshooting

Section 9: Cleaning

Section 10: Firmware Upgrades

Section 11: HID Global Technical Support

Appendix A

Quick Links

DTC4500 User Guide

Troubleshooting

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