Hub Lights - Hive Active Heating Installation Manual

1a – Connecting the hub
Once the amber light is flashing, the hub is set up and you can move onto
installing the receiver. If no lights are displayed immediately after the hub
has been turned on, check all cables are connected and the power socket
works. If the problem still persists contact Technical Support.
Hub lights and what they mean
Colour Pattern
Red, blue or Flashing
multi-coloured
Amber Flashing
Amber Solid
No lights –
Red Flashing
What does this mean?
Installation and start-up. The hub
is attempting to connect to the
Hive servers and update itself.
Installation. The hub is actively
seeking to connect to the receiver
and thermostat.
Installation. The hub has paused
its search for other devices.
Normal operation. The hub is in
power save mode.
Error. The hub has failed to
connect to the Hive servers.
the receiver and
the thermostat have all
been connected, the hub's
lights will turn off to
Notes
Do not disconnect the hub. If flashing
continues after 5 minutes, contact Technical
Support to confirm that it has connected.
The hub will search for devices for 40 minutes
at a time. It will then pause, as indicated below.
To restart the search, simply turn the hub
off then on. The amber flashing light should
then return.
This happens once the hub, receiver and
thermostat are all installed and synchronised.
Check that the hub is plugged in and that
the broadband is working. If the problem
persists, call Technical Support.
Once the hub,
save energy.
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