Replacement Parts; Warranty & Repair - MDHearingAid AIR User Manual

Replacement Parts and Protection Plan
Product Protection Plan
• Offers you 100% protection from ALL types of accidental
damage, including damage not covered by our standard
90-Day Warranty (water or pet damage, corrosion, etc.)
• Coverage must be purchased within your initial warranty period.
• This service contract lasts for one (1) year from the date of purchase.
Tubing and Ear Dome Replacement
For OPTIMAL PERFORMANCE, Tubing
and Ear Domes should be replaced every
3 to 6 months. Over time, Tubing and Ear
Domes may become stiff and discolored.
Regular replacement keeps your Hearing Aids
sounding and feeling like new.
• Visit www.mdhearingaid.com/accessories
to order AIR Tubing, Traditional Tubing
and your Product Protection Plans.
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AIR Tubing Kit
Traditional Tubing Kit
Warranty and Repair
®
The MDHearingAid AIR is covered against defects in materials and
workmanship for 90 days from the date you receive your order. If our
examination determines that the unit failed to work due to parts, materials or
workmanship, we will repair or replace it for free. This warranty does not cover
malfunctions due to unusual wear and tear or mistreatment of the Hearing Aid,
such as physical shock, damage from moisture or sweat, excessive wax
build-up, or tampering with the instrument, all of which void the warranty.
If you require Warranty or Repair Service, please contact Customer
Service for a Return Merchandise Authorization (RMA) number, repair costs,
and instructions.
For fastest service e-mail:
support@mdhearingaid.com
Or, call Customer Service at:
312 - 219 - 8422. Office hours:
Monday to Friday,
8:30 am to 4:30 pm (CST).
Repair Facility address:
MDHearingAid, Inc.
Repairs Department
18447 W. 8 Mile Road
Detroit, MI 48219-1520
Please do not mail to this
address without contacting
Customer Service first.
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