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MDHearingAid AIR User Manual

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Summary of Contents for MDHearingAid AIR

  • Page 1 User Manual...
  • Page 2 “ S uperior in quality of sound, ease of use, and best value. Thank you for restoring my confidence. — Loren B.
  • Page 3 Congratulations With the AIR, you are back in control of the sounds around you, thanks to advanced digital technology, paired with user-adjustable controls. Please read this User Manual in its entirety. Practice and patience are important as your ears relearn how to hear.
  • Page 4 We’re here to help. Our dedicated hearing instrument specialists, based in the USA, are the heart and soul of MDHearingAid. They’re happy to guide and assist you with any questions you may have. Take advantage of our free one-on-one phone consultations. 312-366-3899 Mon.—Fri. 8:00am—4:30pm (CST) support@MDHearingAid.com...
  • Page 5 “ T he customer service has been outstanding. They continue to solve the problem and give solutions. — Joan P.
  • Page 6 Table of Contents...

  • Page 7: Table Of Contents

    Using the Telephone ..19 AIR Diagram ....4 Protection Plan ... . 20 Quick Start Guide .

  • Page 8: Package Contents

    Package Contents a) AIR Hearing Aid(s) b) Size 13 Batteries Thin Tubing ComfortTIP ™ c) Cleaning Tool Wire Magnet Brush *Contents will vary depending on quantity ordered.

  • Page 9: Air Diagram

    AIR Diagram Tubing Base Thin Tubing Volume Dial ComfortTIP ™ Stabilizer Bar Threaded Microphone Program Button Battery Compartment Body (on/off control) AIR comes assembled for your convenience.
  • Page 10 “ I can hear and be part of conversations. It was the best investment I’ve made. I feel like part of life again. — Elizabeth H.

  • Page 11: Quick Start Guide

    Step 3: Adjust the volume Right AIR in Left AIR in right hand. left hand. To identify left/right AIR: Hold an aid upright in each hand, with controls facing you. The tips/tubing point toward each other when in the correct hand.

  • Page 12: Insert Battery/Turn On

    ) side of the battery facing up, use the cleaning tool magnet (or your fingers) to insert battery. c) Close battery compartment to turn your AIR on. Please note: If the battery compartment does not close easily, battery may be inserted upside down.
  • Page 13 AIR over and let battery fall in your hand. • Do not use expired, unsealed, or corroded batteries. • Do not leave exhausted battery in AIR. Caution! Keep batteries out of reach from children Buttons and pets. If a battery is accidentally swallowed,...
  • Page 14 On/Off Control The AIR has a two-stage battery door which Fully functions as an on/off switch. closed • ON: Close battery door completely. • OFF: Slightly open the battery door (it should catch on a notch), or continue to open the battery door fully to change the battery.

  • Page 15: Place Air On Ear

    Hold thin tubing at the stabilizer bar junction. Insert ComfortTIP with gentle pressure into ear canal. b) Place AIR body behind ear. The curve of thin tubing should rest on top of your ear comfortably (next to glasses). c) Tuck stabilizer bar in the outer bowl of ear.

  • Page 16: Adjust Volume

    Decrease Caution! To avoid a sudden blast of sound, please raise the volume SLOWLY. Please note: Whistling may be heard if the AIR is turned on but not positioned securely in your ear. Once the ComfortTIP is properly inserted, whistling...

  • Page 17: Program Selection

    Large crowds, restaurants, traffic, nature sounds, 3. Noisy 3 beeps or high octave music. Reduce background noise in any loud 4. Restaurant 4 beeps environment. *Program 1 is the default setting. When AIR is turned off, it will reset to Program 1.

  • Page 18: Care And Cleaning

    Use the cleaning tool wire to remove debris from tubing. a) Remove tubing (see page 16). b) Thread wire through tubing base and out of tip. c) Wipe end of wire clean and repeat as necessary. d) Reattach tubing to AIR body.
  • Page 19 • For prolonged periods of non-use, remove the battery to prevent corrosion. • Do not let your AIR get wet. • Do not use hair spray or a hair dryer while wearing your AIR. • Do not expose your AIR to excess moisture or heat.

  • Page 20: Replacing Tips And Tubing

    Replacing Parts Tips and tubing are left and right ear specific. Thin Tubing: blue label indicates left ear. Left red label indicates right ear. ComfortTIPs ™ Right Left ear tips curve the left. Right ear tips curve to the right. Left Right If you require a different size, you’re not getting...
  • Page 21 Attach tubing: Gently turn tubing base clockwise onto AIR body (or twist AIR body counter-clockwise into tubing base). c) Make sure tubing base is flush with sides of AIR body when you are finished. Tubing Please note: Tubing is made up of two pieces...
  • Page 22 IMPORTANT: The end of the tubing should be visible through the opening of the ComfortTIP. Otherwise, tubing may detach from tip when Stabilizer Vented removing AIR from your ear. Please note: ComfortTIPs are left ™ and right ear specific.
  • Page 23 In addition to regularly cleaning your tubing and tips, you should also replace them every three (3) months. Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your AIR sounding and feeling like new. Visit www.MDHearingAid.com or call 312-366-3899...

  • Page 24: Using The Telephone

    Using the Telephone If whistling occurs while using the phone, try various positions with the phone’s audio output and AIR microphone until you find what works best for you. Audio Output Microphone...

  • Page 25: Protection Plan

    This service contract starts on the date of hearing aid purchase and must be purchased within initial 90-day warranty. To purchase or renew your plan, please call 312-366-3899 or visit www.MDHearingAid.com. Please note: Product loss, accessories, and unauthorized repairs are not covered.

  • Page 26: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn AIR on Adjust volume Replace battery Use dehumidifier Clean ear canal Clean tubing/tip Change tubing/tip For more detailed troubleshooting tips, see the following pages.
  • Page 27 • Trapped moisture may be distorting the sound. Consider using a hearing (see page 16) and rotate volume dial aid dehumidifier overnight. to four (4). If it whistles, your AIR is working and wax or debris may be • Lower the volume. blocking the sound.
  • Page 28 Device makes a whistling sound. • Whistling (feedback) occurs when • Lower the volume. amplified sound returns to the • If whistling occurs when raising the microphone and is re-amplified. volume, you might need more gain • Most hearing aids whistle when not and should try our closed ComfortTIP.
  • Page 29 Consider using a hearing (see page 16) and rotate volume dial aid dehumidifier overnight. to four (4). If it whistles, your AIR is working and wax or debris may be • Make sure the battery compartment is blocking the sound.

  • Page 30: Warranty And Repair

    This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your AIR, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
  • Page 31 Repair Mailing Guidelines Repair Facility: • Send ONLY the AIR body • Use a small padded envelope • Write RMA number on the OUTSIDE of envelope RMA # MDHearingAid DON’T send: PO Box 5014 • Carrying case Southfield, MI 48086 •...

  • Page 32: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid AIR, you have 45 days to return it for a full refund. ® We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.
  • Page 33 Days from Amount Refunded Invoice with RMA without RMA 1-45 100% No Refund No Refund Return Facility: RMA # You must contact customer service MDHearingAid for an RMA number before mailing PO Box 5014 to this address. Southfield, MI 48086...

  • Page 34: Warning To Dispensers

    90 days. • History of active drainage from the ear • Audiometric air-bone gap equal to or within the previous 90 days. greater than 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz.
  • Page 35 Stop using the MDHearingAid AIR and consult a physician if: ® • Hearing in one or both ears worsens. • Your ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear or •...

  • Page 36: Important Notice For Users

    Important Notice For Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 37 dispensers now offer programs that permit you to wear a hearing aid for a period of time for a fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.

  • Page 38: Notice Of Cancellation

    THIS CONTRACT OR SALE. TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO MDHEARINGAID, PO BOX 5014, SOUTHFIELD, MI 48086 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION. “I HEREBY CANCEL THIS TRANSACTION,”...

  • Page 39: Technical Specifications

    MAX OSPL90 ....122 dBSPL HF Average OSPL90 ... . . 119 dBSPL (You can find your AIR serial number on the back of the battery door.) HFA Full-on-gain .
  • Page 40 v06.19...

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