MDHearingAid VOLT+ User Manual
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MDHearingAid VOLT+ User Manual

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  • Page 1 VOLT + User Manual...
  • Page 2 “ M y hearing was so bad, I felt left out and didn’t go out much. I hear sounds now that I haven’t heard in years. This has changed my life. — Phyllis G.
  • Page 3 Congratulations With the VOLT, you are back in control of the sounds around you, thanks to digital, rechargeable technology, paired with user-adjustable controls. Please read this User Manual in its entirety. Practice and patience are important as your ears relearn how to hear. Your results, and improved quality of life, will depend on the type and degree of your hearing loss, your expectations, and frequency of use.
  • Page 4 We’re here to help. Our dedicated hearing instrument specialists, based in the USA, are the heart and soul of MDHearingAid. They’re happy to guide and assist you with any questions you may have. Take advantage of our free one-on-one phone consultations.
  • Page 5 “ T he customer service has been outstanding. They continue to solve the problem and give solutions. — Joan P.
  • Page 6 Table of Contents...

  • Page 7: Table Of Contents

    Package Contents... 3 Using the Telephone ..19 VOLT Diagram ....4 Protection Plan .

  • Page 8: Package Contents

    Package Contents b) Charger a) VOLT Hearing Aid(s) Power Case Adapter Thin Tubing ComfortTIP ™ Cord c) Cleaning Tool Wire Magnet Brush *Contents will vary depending on quantity ordered.

  • Page 9: Volt Diagram

    VOLT Diagram Microphones Tubing Base Volume Dial (on/off control) Thin Tubing Program Button Snap End Stabilizer Bar VOLT Body ComfortTIP ™ Charging Port VOLT comes assembled for your convenience.
  • Page 10 “ I’m impressed with the quality and clarity of sound. I love that it is rechargeable. — Michael S.

  • Page 11: Quick Start Guide

    Quick Start Guide Three Easy Steps for Using Your MDHearingAid VOLT ® If you have a pair, first identify the left and right hearing aid. Step 1: Charge VOLT Step 2: Place VOLT on ear Step 3: Turn VOLT on...

  • Page 12: Charge

    Step 1: Charge VOLT a) Plug charger into a standard outlet. b) Place VOLT on the charger facing forward. Blue light will turn on to indicate “charging”. You may close the case or leave it open—the hearing aids will charge either way. c) When fully charged, blue light will turn green and VOLT is ready to use.
  • Page 13 Charger Information Charging case can charge VOLT up to three (3) times without being plugged in. When case has less than 20% power, the middle light on case will flash green. When case has more than 20% power, the light will be solid green. Once battery is full, a sensor stops the charging process so there is no risk of battery degeneration if VOLT is left on the charger.
  • Page 14 Charger Assembly Charging Cord Case (small end) The charger is made up of three pieces: a charging case, a cord, and a power adapter. a) Connect the small end of cord to the opening on the back of charging case. b) Connect the other end of cord (USB) to Power Cord...

  • Page 15: Place On Ear

    Step 2: Place On Ear ý þ Prevent ComfortTIP from coming off ™ in ear. Always verify the tip is pushed all the way on tubing before inserting tip in ear. a) Hold thin tubing at the stabilizer bar junction. Insert ComfortTIP with gentle pressure into ear canal.

  • Page 16: Turn On/Volume

    Step 3: Volume Turn On/ Increase The VOLT uses a volume dial ranging from OFF (minimum) to 3 (maximum). The volume dial also functions as the on/off control. • ON/Increase: Rotate volume dial up. Turn Off/ • OFF/Decrease: Rotate volume dial down. Decrease Caution! When VOLT is turned on, it will beep and then take a few seconds to begin...

  • Page 17: Program Selection

    Program Selection To change programs, press the program button. Beeps will indicate a program change. Experiment with these programs at various volumes to find what combinations work best for you. Program Beeps Best For 1. Quiet 1 beep Watching TV and time with family at home. Small group meetings, church, time 2.

  • Page 18: Care And Cleaning

    Care and Cleaning Daily Cleaning: Use the cleaning tool brush to remove debris. Microphone Buttons ComfortTIP Regular Cleaning: Use the cleaning tool wire to remove debris from tubing. a) Remove tubing (see page 16). b) Thread wire through tubing base and out of tip. c) Wipe end of wire clean and repeat as necessary.
  • Page 19 Tips for optimal performance: • Avoid physical shock, such as dropping it on the floor. • Store in a cool dry place, such as a hearing aid dehumidifier. • For maximum battery life, charge VOLT until blue light turns green with each charge. •...
  • Page 20 Replacing Parts Tips and tubing are left and right ear specific. Thin Tubing: blue label indicates left ear. red label indicates right ear. Left ComfortTIPs ™ Left ear tips curve the left. Right Right ear tips curve to the right. Left Right If you require a different size, you’re not getting...
  • Page 21 Replacing Tubing a) Remove tubing: Rotate tubing base 90° counter-clockwise and slide off. b) Attach tubing: Gently push new tubing on. c) Make sure tubing base is flush with sides of VOLT body when you are finished. Please note: Thin tubing is left and right ear specific.
  • Page 22 Replacing Tips a) Remove tip: Hold tubing with one hand and pull ComfortTIP off with other hand. ™ b) Attach tip: Align new ComfortTIP so the vented end is lined up with the stabilizer bar. Push tip over the ridges on the end of tubing. c) IMPORTANT: The end of the tubing should be visible through the opening of the ComfortTIP.
  • Page 23 (3) months. Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your VOLT sounding and feeling like new. Visit www.MDHearingAid.com or call 312-366-3899 to order tubing, tips, and other accessories.

  • Page 24: Using The Telephone

    Using the Telephone If whistling occurs while using the phone, try various positions with the phone’s audio output and VOLT’s microphone until you find what works best for you. Audio Output Microphone...

  • Page 25: Protection Plan

    This service contract starts on the date of hearing aid purchase and must be purchased within initial 90-day warranty. To purchase or renew your plan, please call 312-366-3899 or visit www.MDHearingAid.com. Please note: Product loss, accessories, and unauthorized repairs are not covered.

  • Page 26: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn VOLT on Adjust volume Charge VOLT Use dehumidifier Clean ear canal Clean tubing/tip Change tubing/tip For more detailed troubleshooting tips, see the following pages.
  • Page 27 VOLT and ear canal. Replace tubing/tip back on. if they appear worn. For optimal performance, tubing and tips should be replaced every three (3) months. To order replacements and additional cleaning accessories, visit www.MDHearingAid.com or call 312-366-3899.
  • Page 28 Device makes a whistling sound. • Whistling (feedback) occurs when • If whistling occurs when raising the amplified sound returns to the volume, you might need more gain microphone and is re-amplified. and should try our closed ComfortTIP. Call us at 312-366-3899. •...
  • Page 29 • Make sure VOLT is charged. If and ear canal. Replace tubing/tip unsure, turn VOLT off and charge if they appear worn. until blue light turns green. Turn VOLT back on. If you are still having difficulty, please contact us at 312-366-3899 or support@MDHearingAid.com.

  • Page 30: Warranty And Repair

    Warranty and Repairs The MDHearingAid VOLT is covered against defects in materials and ® workmanship for 90 days from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free. This warranty does not...
  • Page 31 Repair Facility: • Send ONLY the VOLT body • Use a small padded envelope • Write RMA number on the RMA # OUTSIDE of envelope MDHearingAid PO Box 5014 DON’T send: Southfield, MI 48086 • Carrying case • Packing materials •...

  • Page 32: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid VOLT, you have 45 days to return it for a full refund. ® We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.
  • Page 33 Days from Amount Refunded Invoice with RMA without RMA 1-45 100% No Refund No Refund Return Facility: RMA # You must contact customer service MDHearingAid for an RMA number before mailing PO Box 5014 to this address. Southfield, MI 48086...

  • Page 34: Warning To Dispensers

    Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 35 Stop using the MDHearingAid VOLT and consult a physician if: ® • Hearing in one or both ears worsens. • Your ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear •...

  • Page 36: Important Notice For Users

    Important Notice For Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 37 hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.

  • Page 38: Notice Of Cancellation

    THIS CONTRACT OR SALE. TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO MDHEARINGAID, PO BOX 5014, SOUTHFIELD, MI 48086 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION. “I HEREBY CANCEL THIS TRANSACTION,”...

  • Page 39: Technical Specifications

    Technical Specifications Your serial number: MAX OSPL90 ....122 dBSPL HF Average OSPL90 ..115 dBSPL (You can find your VOLT serial number on the back of the hearing aid) HFA Full-on-gain .
  • Page 40 v07.20...

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