Arris Touchstone TM602 User Manual
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Arris Touchstone TM602 User Manual

Telephony modem
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Touchstone
TM602 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Te-
lephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM602G/H Models Only)
Installing and Connecting Your Telephony Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

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  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice.
  • Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this ARRIS Telephony Modems comply with the applicable requirements for is required by NFPA 70 (National Electrical Code) Article 820. In performance, construction, labeling, and information when used as...

  • Page 4: European Compliance

    31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

  • Page 5: Getting Started

    Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem ® The Touchstone TM602 Telephony Modem is DOCSIS or Euro-DOCSIS™ compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB and Ethernet; both can be used simultaneously •...

  • Page 6: Items You Need

    Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Phone Cable Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 7: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 8: System Requirements

    To determine which model you have pur- chased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem. FOR HOME OR OFFICE USE Model Number Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 9: Ethernet Or Usb

    Ethernet port, you will need a hub or broad- band router (available at computer retailers). For more information about connecting two or more computers, contact your cable USB Cable service provider. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 10: What About Security

    (for the same reasons that you should run only secured proxies). Consult the documentation and tech- nical support of the wireless equipment provider for help. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 11 • TM602G/H 8-cell Battery Installation and Replacement The 8-cell battery replaces the battery door, and increases the height Note: of the Telephony Modem by about 5/8inch (16 mm). 8-cell Battery Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 12 Note: Battery Slot oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery. Battery Guide Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 13 Rotate the door toward the unit until the latch snaps back into place. Some Telephony Modem models use a Lithium-Ion battery pack. Note: Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 14 Line up the slots in the battery bay with the guides on the battery and Battery Slot apply even pressure on both ends of the battery. WRONG WRONG RIGHT Receiver Slots Hinge Tabs Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 15 Telephony Modem until the latch snaps back into place. Some Telephony Modem models use a Lithium-Ion battery pack. Note: Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 16 If you are replacing an 8-cell battery, grasp the battery, pull back on the latch, and gently rock the battery out of the bay. Place the new (or replacement) 8-cell battery on a firm horizontal surface. Latch Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 17 If the Telephony Modem is wall-mounted, replace it on the mounting screws. When replacing a battery, please recycle or dispose of the battery re- Note: sponsibly and in accordance with local ordinances. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 18: Installing And Connecting Your Telephony Modem

    Risk of equipment damage Only qualified installation technicians should connect the Telephony Mo- dem to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 19 D Link: indicates Ethernet or USB connectivity between the Telephony Modem and computer Online: indicates internet data transmission status US: indicates upstream connectivity G DS: indicates downstream connectivity H Power: indicates whether AC power is available to the unit Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 20: Rear Panel

    Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: connector for the coax cable. G Power: connector for the power cord Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 21: Mounting The Telephony Modem

    Telephony Modem from pulling out of the wall in the fu- ture. To prevent overheating of the Telephony Modem, do not block the ven- tilation holes on the sides of the unit. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 22 • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Telephony Modem. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 23: Connecting The Telephony Modem

    Modem labeled “Ethernet 10/100,” (C) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 24 Note: If you have a TM602G Telephony Modem and a phone with two sep- arate lines on a single RJ-14 cord, it must be plugged into the port labeled “Tel 1/2”. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 25: Installation Instructions

    Select the link for your operating system to see the installation instructions. • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows Vista Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 26 The following window appears, indicating that the PC has detected a new USB device: Wait for the system to start the installation wizard and display the following window (there may be a short delay): Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 27 Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 28 Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 29 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 30 Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 31 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 32 Configuration Usage Troubleshooting Glossary Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 33 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driv- er. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the follow- ing link: http://www.arrisi.com/support/usb/index.asp...
  • Page 34 Vista will not find the driv- er, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 35 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Select Browse my computer for driver software (advanced). Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 36 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Browse to the directory that you set up in step 2. Select Next. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 37 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 38 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed. Select Close. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 39 Usage Troubleshooting Glossary 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 40 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Telephony Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
  • Page 41 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the un- installation.
  • Page 42 Troubleshooting Glossary Right-click on the remove.exe file, and select Run as administrator from the drop-down menu. Enter the administrator password, if prompted. Follow the instructions as prompted to remove the driver. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 43: Configuring Your Ethernet Connection

    • TCP/IP Configuration for Windows 98SE • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 44: Tcp/Ip Configuration For Windows 98Se

    From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 45 Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 46 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 47: Tcp/Ip Configuration For Windows 2000

    Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Lo- cal Area Connection Properties window. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 48 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 49: Tcp/Ip Configuration For Windows Me

    From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 50 Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, then click OK. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 51 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 52: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 53 Drivers Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 54 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 55: Tcp/Ip Configuration For Windows Vista

    Installation Installation Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 56 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Double-click Network and Sharing Center. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 57 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 58 Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 59 Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server ad- dress automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 60: Using The Telephony Modem

    Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 61 Flash Off = connected Internet connected connected to the to the available Flash Off = disabled Internet Internet Computer Activity No AC Power Firmware (normal (normal Flash Flash Upgrade operation) operation) Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 62 No AC power Power Flash Flash Battery Flash Off-hook Installed Battery bad or Off = disabled No AC Power No Battery Firmware (normal (normal (normal Flash Flash Upgrade operation) operation) operation) Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 63: Indicator Lights: Startup Sequence

    * = Battery LEDs only apply to those models with battery backup Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; Flash retrieving setup information from cable operator Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 64: Using The Reset Button

    Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. Reset Button TM602G/H Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...

  • Page 65: Troubleshooting

    Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet or USB solutions (next page) if necessary. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 66 I have two computers connected to the Telephony Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Telephony Modem. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 67 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. • Is the Telephony Modem plugged into a wall outlet? Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 68 Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 69 Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 70 DHCP allows the cable company to con- figure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 71 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 72 Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 73 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer. Home Prev Next Touchstone TM602 Telephony Modem User’s Guide...
  • Page 74 © 2005–2007 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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