Arris Touchstone TM804G User Manual
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Arris Touchstone TM804G User Manual

Telephony modem
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Touchstone TM804G Telephony
Modem
User Guide
Release 8 STANDARD 1.1 August 2016
August 2016

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  • Page 1 Touchstone TM804G Telephony Modem User Guide Release 8 STANDARD 1.1 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Front Panel ........................24 Rear Panel ........................25 Selecting an Installation Location ..................25 Mounting the Telephony Modem ................... 26 Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............39 I don't have a dial tone when I pick up the phone - why? ..........39 Glossary ........................ 41 Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TM804G Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. It also provides Lithium-Ion battery backup capability to provide continued telephone service during power outages.

  • Page 6: Getting Support

    Chapter 1: Overview The Touchstone TM804G Telephony Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN). In addition, the TM804G provides for up to two separate lines of telephone service. Installation is simple and your service provider will provide assistance to you for any special requirements.

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Modem complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Telephony Modem The Touchstone TM804G Telephony Modem is DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 ...
  • Page 11 Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Ethernet: Gig-E (1000BaseT)  Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TM804G Telephony Modem. The model number is on the label affixed to the Telephony Modem. 1. Model Number Release 8 STANDARD 1.1 August 2016...

  • Page 14: What About Security

    Note: To connect more than one computer to the TM804G through the Ethernet port, you need an Ethernet hub (available at computer retailers). Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 15 Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 16: Battery Installation And Removal

    Telephony Modem model and usage. It may be green or black. Basic Backup Battery (Green) Basic Backup Battery (Black) Basic Battery Installation and Replacement Refer to (page 18). Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 17 The website will list the recommended battery type for your Telephony Modem. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Basic Battery Installation And Replacement

    2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay. 1 - Battery Slots 2 - Battery Guides Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Extended Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install or replace the backup battery. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 20 Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Maximum Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 22 4. To remove the battery, grasp the battery and pull back on the latch at the front of the battery. Then gently rock the battery out of the bay. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Battery Usage And Storage Conditions

    Telephony Modem for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 24: Installing And Connecting Your Telephony Modem

    4. Tel 2: indicates the status of telephone line 2. 5. Tel 1: indicates the status of telephone line 1. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Rear Panel

    Can you easily run cables between the Telephony Modem’s location and the phones?  Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Mounting The Telephony Modem

    Modem from pulling out of the wall in the future. To prevent overheating of the Telephony Modem, do not block the ventilation holes on the sides of the unit. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 27 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Desktop Mounting Instructions

    1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Modem’s Cable connector (7). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 29 Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the port labeled "Tel 1/2" or "Tel 3/4." Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 32 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Using The Telephony Modem

    2. Tel 4 7. Online 3. Tel 3 8. US 4. Tel 2 9. DS 5. Tel 1 10. Power Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Battery Mismatch

    Battery Flash = Off- Flash = Installed hook Battery bad or low Off = disabled No AC Power No Battery Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Patterns: Startup Sequence

    Note: The US/DS indicator flashes yellow during startup and turns green if the Telephony Modem establishes an ultra-high speed connection. For some service providers, these colors may be reversed. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Using The Reset Button

    The TM804G supports a “Boot from Battery” feature that allows the Telephony Modem to provide continued telephone service during power outages. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Modem does not turn on, the battery may not be charged. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Troubleshooting

    Press the Reset button on the back of the Telephony Modem. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: I Can Get On The Internet, But Everything Is Slow

    Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 40 Chapter 8: Troubleshooting Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 41: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 42 HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 43 connected to the cable outlet that you want to use for your Telephony Modem. You can buy a splitter from any electronics Protocol retailer and most discount stores. A set of rules and formats that determines the communication behavior of network Switched outlet entities at a given layer.
  • Page 44 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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