Table of Contents
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About this document
This guide describes the installation and testing procedures for the Touchstone
Multi-Line Telephony Modem models (TM508 and TM512).
1 Planning the Installation
Use this chapter to plan the Telephony Modem installation.
2 Installing the Telephony Modem
Use this chapter to install the Telephony Modem.
3 Troubleshooting Information
This chapter describes troubleshooting features.
2006-2007 ARRIS
All rights reserved
All information contained in this document is subject to change without notice. ARRIS reserves the right to make
changes to equipment design or program components, as progress in engineering, manufacturing methods, or other
circumstances may warrant.
ARRIS, ARRIS Interactive, and Touchstone are trademarks of ARRIS Group. All other trademarks are the property of
their respective holders.
Release 5.0 Standard 1.2
March 2007
Touchstone®
TM508/TM512 Installation Guide
Release 5 Standard 1.2
March 2007
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Table of Contents
Related Manuals for Arris Touchstone TM508
Summary of Contents for Arris Touchstone TM508
- Page 1 2006-2007 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
- Page 2 Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
- Page 3 Publication history March 2007 Release 5 Standard 1.2 version of this document. February 2007 Release 5 Standard 1.1 version of this document. April 2006 Release 5 Standard 1.0 version of this document. TM508/TM512 Installation Guide Release 5 Standard 1.2 Mar 2007...
- Page 4 Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
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Page 5: Table Of Contents
Contents About this Document vii Safety Requirements vii Radio Frequency Emissions and Immunity viii Product Safety ix CE Compliance ix Planning the Installation 1 Environmental Requirements 1 Site Location 1 Power Requirements 2 AC Powering 2 DC Powering 2 Telephony Requirements 4 Network Requirements 4 Telephony Modem Accessories 5 Punch-Block Kit 5... - Page 6 Connecting the Cables 23 Troubleshooting Information 27 Troubleshooting Interfaces 27 Front Panel LEDs 27 Telemetry Block 29 Serial Port 29 Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
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Page 7: About This Document
48V DC Power; 8 telephony lines • TM512A: North American DOCSIS, 100-240V AC/ 48V DC Power; 12 telephony lines Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of damage Make sure that the existing wires providing telephone service are phys- ically disconnected from the incumbent service provider’s network... -
Page 8: Radio Frequency Emissions And Immunity
viii Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the power cord included with the equipment. Equipment should be installed near the power outlet and should be eas- ily accessible. -
Page 9: Product Safety
The FCC advises that any unauthorized changes or modifications may void the user’s authority to operate this equipment. For more informa- tion on FCC conformity, please contact: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. This product was FCC certified under test conditions that included the use of the supplied cables between system components. - Page 10 be disposed as unsorted municipal waste, but rather collected sepa- rately and disposed of in accordance with local WEEE ordinances. Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
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Page 11: Planning The Installation
The Telephony Modem can be wall-mounted using the rack-mounting brackets (recommended) or the cutouts on the bottom of the Telephony Modem. ARRIS recommends wall-mounting to a plywood surface. TM508/TM512 Installation Guide Release 5 Standard 1.2 Mar 2007... -
Page 12: Power Requirements
The socket-outlet must be properly earthed. DC Powering For DC powering, ARRIS recommends the use of a Local Battery Backup Supply, part number 718115K. The DC input voltage range is 40 V DC to 60 V DC; the nominal voltage is 48 V DC. The DC power supply requires up to 60 watts of DC power from a SELV rated source. - Page 13 The following diagram shows the location of the DC connector. TM508/TM512 Installation Guide Release 5 Standard 1.2 Mar 2007...
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Page 14: Telephony Requirements
Telephony Requirements Each telephone line supports copper wire loop lengths of up to 128¾, equivalent to 1500 feet of 26 AWG (American Wire Gauge) copper wire loop. The loop length includes the cable between the Telephony Modem and punch-down block, subscriber premises wiring, and exten- sion cables used with subscriber CPE. -
Page 15: Telephony Modem Accessories
Telephony Modem Accessories ARRIS provides optional accessories for the multi-line Telephony Modems. Contact your ARRIS sales representative to order these items. Punch-Block Kit The punch-block kit, order number 719321, contains the following items. 1 Pre-wired Network 66-block with cover 2 24 bridging clips... -
Page 16: Battery Backup Power Supply
Battery Backup The battery backup power supply kit, order number 718115K, is based Power Supply on the APC Broadband PowerShield. It provides 48V DC power and PacketCable 1.1 compliant telemetry. The kit contains the following items: 1 Power supply unit 2 20 Ah sealed lead-acid battery 3 Cover 4 Documentation... -
Page 17: Installing The Telephony Modem
Installing the Telephony Modem Use this chapter to install the Telephony Modem. TM508/TM512 Installation Guide Release 5 Standard 1.2 Mar 2007... -
Page 18: Cable And Connector Pinouts
Cable and Connector Pinouts Telephone The Telephone connector provides 8 or 12 lines of POTS (2-wire) tele- Connector Pinouts phone service. The following diagram shows the pinout of the RJ21X telephone connector. Telemetry Block The Telemetry block provides an interface between the signals from an Pinouts AC power supply with battery backup and the Telephony Modem net- Touchstone Telephony Release 5 Standard 1.2 Mar 2007... - Page 19 work management agent. The following diagram shows the Telemetry block and the contacts. Telemetry 4 Rtn The following table defines the function of each contact in the Teleme- try block. When the Telephony Modem detects a short between RTN and another contact, it generates the alarm shown. Contact Alarm Generated AC Fail...
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Page 20: Procedure: Inspecting And Unpacking The Telephony Modem
5 End-User License Agreement (EULA) 6 four adhesive-backed rubber feet Note: If any items are missing, call your ARRIS sales representa- tive for replacements. If the contents appear to be damaged, call the shipping company and file a claim. Action Follow these steps to inspect and unpack the Telephony Modem. - Page 21 If the package is undamaged, open the box at the top. Lift the Telephony Modem bag out of the package. If all the items are present and undamaged, affix the MAC address stickers where they can be seen after installation. TM508/TM512 Installation Guide Release 5 Standard 1.2 Mar 2007...
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Page 22: Procedure: Rack-Mounting The Chassis
Rack-Mounting the Chassis Use this procedure to mount the Telephony Modem in a 19-inch rack. Note: If you are not rack-mounting the Telephony Modem, attach the adhesive rubber feet included in the accessories package to the corners on the bottom of the unit. Tabletop usage is recommended only for lab trials rather than general deployment. -
Page 23: Procedure: Wall-Mounting The Chassis
Wall-Mounting the Chassis Use this procedure to mount the Telephony Modem on a wall or other vertical surface. For best results, ARRIS recommends mounting the Telephony Modem to a plywood surface. Note: For rack-mounting instructions, see “Rack-Mounting the Chassis” on page 12. -
Page 24: Using The Mounting Holes
Using the Follow these steps to wall-mount the Telephony Modem using the Mounting Holes holes on the bottom of the unit. For best results, use both the bottom holes and the rack-mounting brackets to secure the Telephony Modem. Insert two screws, 8-1/4 inches (216 mm) apart, either horizontally or vertically, into the mounting surface. -
Page 25: Procedure: Installing The Punch-Block Kit
Installing the Punch-Block Kit Use this procedure to install the ARRIS punch-block kit accessory, order number 719321, in the wiring closet. Location Locate the punch-down block within 6 feet of the rear of the Telephony Modem. The RJ-21X cable supplied with the kit is 10 feet (3.3m) long;... -
Page 26: Mounting The Punch-Down Block
Additional Items The following additional items are required, but not supplied, depend- ing on the mounting surface. • To mount the punch-down block on drywall, you need two dry- wall anchors. • To mount the punch-down block on plywood, you need two 1-inch #6 wood screws. -
Page 27: Connecting Subscriber Wiring
Tighten the screws to firmly hold the punch-down block against the mounting surface. Connecting Follow these steps to connect subscriber wiring to the punch-down Subscriber Wiring block. Consult the following diagram while making connections. Network side Subscriber side Bridging Clips (required to Line 1 –... -
Page 28: Procedure: Connecting Cables
9 Power switch Subscriber Before you start, make sure that telephone lines are properly connected Connections to the punch-down block as follows (ARRIS punch-block kit compo- nents shown below). See “Connecting Subscriber Wiring” on page 17 for details. Network side... -
Page 29: Action
If the Telephony Modem is intended to provide data services, Ethernet lines from subscriber units must be run to a switch or hub in the wiring closet. The switch or hub must have at least one free connection for the Telephony Modem. - Page 30 and secure with the Velcro strap (see below). Connect the other end to the jack on the Telephony Modem. Telephone (optional) Connect a 100BaseT Ethernet cable between the Tele- phony Modem jack and the Uplink port on a hub or Ethernet switch.
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Page 31: Procedure: Installing The Battery Backup Power Supply
6 DC power/telemetry cable Required Tools You need a #2 Phillips screwdriver to install the power supply kit. Tools are available from ARRIS Telewire Supply. Additional Items The following additional items are required, but not supplied, depend- ing on the mounting surface. -
Page 32: Mounting The Power Supply
• To mount the power supply on drywall, you need two drywall anchors. • To mount the power supply on plywood, you need two 1-inch #6 wood screws. CAUTION Risk of equipment damage Connect only DC or AC power, not both, to the TM512. Connecting both supplies may cause a reset upon loss of AC power. -
Page 33: Tm508/Tm512 Installation Guide Release 5 Standard 1.2 Mar
Drive the screws or drywall anchors into the mounting surface as appropriate. Leave a gap of 1/8 inch (3mm) between the mounting surface and the back of each screw head. Slip the large ends of the power supply keyhole slots.over the screws, then pull down on the power supply until the screw shafts contact the small end of the keyhole slots. - Page 34 Connect the AC and DC/telemetry cables as shown below. AC Cable DC/Telemetry Cable Install the power supply cover. Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
- Page 35 Connect the DC/telemetry cable to the Telephony Modem as shown below. 12 3 45 1 (white wire) AC Power Fail 2 (brown wire) Replace Battery 3 (blue wire) Battery Missing 4 (orange wire) Battery Low 5 (green wire) Telemetry Return 6 (black wire) 48 VDC “-”...
- Page 36 Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
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Page 37: Front Panel Leds
Troubleshooting Information This chapter describes troubleshooting features. Troubleshooting Interfaces The Telephony Modem provides two troubleshooting interfaces: the front panel LEDs and the telemetry block. Front Panel LEDs The front panel LEDs provide information about DOCSIS and tele- phony status. The LED patterns shown in this section are valid for the default firm- ware version installed on the Telephony Modem. - Page 38 Patterns: Normal Operation The following table shows LED patterns for the Telephony Modem during normal operation. Operating Tel. 1 – 12 Power Online Link Mode (or Tel. 1 – 8) On = On = CPE On = On-hook Connected On = On = network Online...
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Page 39: Telemetry Block
Patterns: Startup Sequence The following tables show LED patterns for the Telephony Modem during each phase of the startup sequence. MTA Startup Sequence If the MTA fails to complete registration, note the LED pattern and call your next level of support. Power, Step Description... - Page 40 Touchstone Telephony Release 5 Standard 1.2 Mar 2007...
- Page 42 2006-2007 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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