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Troubleshooting
Got a problem? We've got the solution.
This is how to get a little help if you need it.
1. Use this guide
You'll fi nd simple steps for how to do most
things, plus help for the most common
problems, right here in this Quick Guide.
2. Tune in on your TV
Get help from the comfort of your sofa,
with our on screen guide. To take a look,
go to the Home screen on your TV, select
Help & Settings then Help.
3. Go online
You can fi nd FAQs and also read our
Complete Guide to your TiVo box online
at virginmedia.com/help/tivo
4. Talk to us
Still got some questions? Want to chat things
through with an expert? Call 150 from your
Virgin Media home phone or 0845 454 1111
*
from any other phone to speak to our team.
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