Related Manuals for Virgin Media MTV360
Summary of Contents for Virgin Media MTV360
- Page 1 Installation guide Activate Uninstall Install Virgin Install Virgin old box TV 360 box TV Go app 1 min 10 mins 15 mins 5 mins...
- Page 2 This guide contains step-by-step instructions on how to: Uninstall Activate We will start with step-by-step Before we do anything else, instructions on uninstalling reply to the text message your old kit. we sent you. This will activate your services. Didn’t get a text? Ethernet cable Call us on 0800 953...
- Page 3 Install 360 box Install TV Go app Virgin TV 360 remote Please don’t pull the tab out TV Go app lets you watch live Then follow the step-by-step of your new remote until TV and On Demand on your instructions to get your your 360 box is switched on.
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Page 5: Activate Your Service
Activate your service If you haven’t done so already, make sure you reply to the text message we sent you. You must do this within 48 hours of receiving your new kit otherwise you may lose service. If you didn’t get a text message, give our automated line 0800 953 9500. - Page 7 Uninstall old box In this section we’ll be uninstalling your old box. If you need a spanner to undo your connector cables, you’ll find one in the box we sent. Spanner This section will take about 10 mins...
- Page 8 Switch off at the socket and Switch off your old box Un-plug the cable adaptor. unplug your old box. at the back and remove Keep this though as you can the power supply lead. use it later. For certain cables you may need to use the Warning spanner provided.
- Page 9 Remove the HDMI and Ethernet Once uninstalled put your box cables that connects your old box to one side. It looks the same to your TV and Hub. as the 360 box, keep them separate so they don’t get mixed up. What to do with your old kit? There will be a Collect+ letter...
- Page 11 Install 360 box For this section you’ll need: 360 box 360 box 360 remote New HDMI cable power supply Cable adaptor Ethernet cable This section will take about 15 mins...
- Page 12 Connecting 360 box to the Hub Connect the short cable adaptor Attach the cable adaptor to to the connector cable that was the socket on the rear of your There are two options for plugged into your old TV box if you new 360 box by pushing it firmly connecting your 360 box to need to.
- Page 13 Connect the Ethernet cable Connect the other end of the Use the new HDMI cable to your Hub. Push it firmly Ethernet cable to the rear provided to connect your into place. of your 360 box. 360 box to your TV. Take a note of the name of the HDMI port you Your Ethernet ports may face have connected to, e.g.
- Page 14 Connect the new power supply Plug your 360 box into a nearby Connect the new power supply for your 360 box. mains socket. to the back of your 360 box.
- Page 15 3.10 3.11 Switch on at the mains socket Turn on your TV, then, using When you see the Welcome and then use the switch at the your TV remote, press the Input, screen, you can pull the tab out back of your 360 box to turn it AV or Source button.
- Page 16 Can’t use the Ethernet cable? During the set-up process if your If the connection fails, select try 360 box can’t find an Ethernet again to return to the Connect We recommend a direct Ethernet connection to your Hub it will to WiFi screen and follow the cable connection as this ensures show this screen.
- Page 17 3.12 3.13 Connect manually Your 360 box will now download When complete you’ll see the the latest software. home screen. From the Connect to WiFi screen select your WiFi network. 10 minutes Unless you have changed it, your The download will take up to network will be called something 10 minutes and will involve 1 like VM123456.
- Page 18 Install TV Go app Your 360 box and our TV apps are a match made in telly heaven. This section will take about 5 mins...
- Page 19 Watch telly wherever you are with the Virgin TV Go app Open the App Store or the Play Store. Search for Virgin TV Go. For existing customers Got a MyVM account already? Use your Username (email address) and password to sign in to the app.
- Page 21 Get more from your kit Get more from your Virgin Media setup. Controlling your TV with new remote Do more with your new kit Download the Virgin Media Connect app Troubleshooting...
- Page 22 Controlling your TV with the remote Power Personalise Voice Control Turn the Virgin TV Open the profiles Your new remote has voice 360 box on or off. menu to switch control to make navigation between them. quicker. With this feature Home you can perform various Here you’ll find...
- Page 23 Go online to leaving the sofa (and tackle virginmedia.com/contact common connection problems) You can also go online to see our • Connect to Virgin Media how to videos and top tips at WiFi hotspots when you’re User guide virginmedia.com/help out and about •...
- Page 24 Where to place the 360 box Set up your amplifier Not only is your 360 box small If, after you tuck it away, your and fast, but you can place it out remote doesn’t work you need If you want to set up your remote of sight too.
- Page 25 Remote not working Picture issues? Need help? with your box? Most things are pretty easy If you are having problems with your picture, please make sure to resolve – check out the If your 360 remote is not you are using the new HDMI Troubleshooting advice on working with your box press the lead that is supplied with your kit.
- Page 28 *MTV360* 10013465 MTV3600120...
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