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Installation guide Uninstall Install your TV 10 mins 30 mins...
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Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Set up all of your kit within 12...
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Get more from Install your TV Virgin TV V6 box remote your kit Please don’t pull the tab Then follow the step-by-step Once the install is complete out of your new remote until instructions to get your this section will show you your new box is switched on.
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Uninstall your old box In this section we’ll be uninstalling your old box. If you need spanners to undo your connector cables, you’ll find them in the box we sent. Spanner This section will take about 10 mins...
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Switch off at the socket Switch off your old box Remove the connector cable. and unplug your TV box. at the back and remove You may need to use the the power supply lead. spanner provided. Warning Please keep your old TV box, HDMI cable and power supply together.
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Remove the HDMI or SCART What to do with lead that connects your old box your old kit? to your TV. Got a second Virgin TV box? Place the box you have just uninstalled, its remote and You don’t need to remove the power pack to one side, and connector cable from the wall we’ll come back to how...
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Install your TV For this section you’ll need: Virgin TV V6 box Virgin TV V6 box Virgin TV V6 HDMI cable power supply box remote (do not pull red tab) Cable adaptor Ethernet cable This section will take about 30 mins...
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TV box. socket on the rear of your new There are two options for Depending on the cable type Virgin TV V6 box by pushing connecting your new box to this may require the spanner. it firmly into place.
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Connect the Ethernet cable Connect the other end of the Use the HDMI cable provided to your Hub. Push it firmly Ethernet cable to the rear to connect your box to your TV. into place. of your box. Take a note of the name of the HDMI port you have connected Your ethernet ports may face Are you online?
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Connect the power supply Plug your box into a nearby Connect the power supply for your Virgin TV V6 box. mains socket. to the back of your box.
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Source button. It may also of your Virgin TV V6 remote. You will see an amber light on be a button with this icon:...
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2.12 2.13 The box will now download Press OK and you will see this When you press OK again we the latest software. confirmation screen: will run a speed check to ensure everything is working properly. At the end of the update you You will then be shown how to will see the following screen.
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TV services. control your TV. To do this follow the instructions on screen. Green thumbs up? Your Virgin TV V6 box has If you would rather do this a good connection to your later you can select No thanks, Hub and you’re all set.
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2.15 Can’t use the Ethernet cable? When complete you’ll see the Connecting with WiFi We recommend a direct Ethernet home screen. cable connection as this ensures During the set-up process if your the best possible performance box can’t find an Ethernet from your box.
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Not connected? Connect manually Once connected you will see Your Hub needs to be connected the following screen – press OK to the internet for your new TV From the Connect to WiFi screen to continue. box to work. If you’re having select Search for WiFi networks trouble connecting please check with your remote and press OK.
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Get more from your kit Get more from your Virgin Media setup. Controlling your TV with your new remote Do more with your new kit Copy your current TV settings to your new box Get the Virgin TV Go and Virgin TV Control apps...
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Controlling your TV with your remote You can use your Virgin TV Your box will select the right box remote to control the option. Just keep following volume function and turn the instructions on screen. your TV on and off. Make sure your TV and your box are switched on.
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Do more with your kit Everything you need to know Some essentials from the Talk to us about your box can be found in Virgin TV guide: Need more help or to talk the service guide that came Find remote feature – press to the team? Go online to with your Quickstart pack.
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Copy your current TV settings to your new box You needn’t worry about losing • Your Virgin TV V6 box all your favourites and settings must be set up first when you upgrade to your Virgin • Register or sign in to your TV V6 box.
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If you haven’t already registered there’s an internet connection for My Virgin Media, you can do • Reboot your Hub 3 without with 3G, 4G or WiFi on up to it in the app with your Virgin leaving the sofa (and tackle four registered devices.
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Where to place the V6 box Speed test Not only is your box small and If, after you tuck it away, your If you have a red or amber fast, but you can place it out of remote doesn’t work you need result screen or have been using sight too.
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Connecting by Ethernet? Can’t move your Hub Still not fast enough? closer to your box? If WiFi won’t work, we Check the cable is pushed in If you can’t move your devices recommend you use VM properly at both ends. next to each other you can try: Boosters to connect your new Connecting by VM Booster?
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Remote not working with your box? Your remote can talk to your box Need to pair your remote Or, by using your box and remote: in two ways: to your box? Press the Channel Down button Radio - this means that your Using your remote: on the front of your box for remote doesn’t have to be...
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Need help? Not connected? Most things are pretty easy If you’re still having trouble to resolve – check out the connecting after following all of Troubleshooting advice on the steps, waiting 30 minutes for this page for some top tips on your Hub to set up and making how to fix common problems.
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