TROUBLESHOOTING
Check the following before contacting technical support:
Problem
The unit does not
The power is not connected.
work.
The water container is full.
The water container has not been replaced
correctly.
The air filter is clogged.
The temperature in the room where the
The device does not
dehumidifier is operating is too low.
dehumidify.
The relative humidity in the room where the
dehumidifier is operating is too low.
The house is too large. This dehumidifier can dry
up to about a small five bedroom house.
There are too many sources of moisture.
The dehumidifier
Bathing, washing, drying clothes and cooking all
works, but reduces
puts moisture into the air. Calor gas heating can
the relative humidity
add too much moisture into the air for a
insufficiently/there is
dehumidifier.
little water in the water
There is too much ventilation.
tank.
The air filter is blocked and the reduce air flow is
effecting performance.
The windows were
The outside air temperature has dropped and the
clear and now
windows are colder.
condensation has
returned.
I cannot remove the
The surface temperature of the windows is too low
condensation from my
for a dehumidifier to prevent condensation.
windows, even in
Common with single glazed windows and when
Maximum mode.
the outside air temperature drops below freezing.
Dehumidifier is
The dried air is past over a heating element before
blowing out warm air.
it is blown into the room as part of the
dehumidification process.
Cause
15
Solution
Insert the plug into the wall outlet.
Remove the water from the container.
Place the water container in the correct position.
Clean the air filter.
The machine does not dehumidify below 1°C, it is
highly unlikely at that temperature that there is
any moisture to remove anyway.
The dehumidifier dries down to the target relative
humidity set and then goes into fan only mode
until the relative humidity goes above the set point
again.
We recommend using a dehumidifier with a
greater capacity.
We recommend using a dehumidifier with a
greater capacity. Consider using a different heat
source to a calor gas heater.
Reduce ventilation (e.g. close windows and shut
doors.)
Clean the air filter.
Use the dehumidifier on Maximum and run it 24
hours a day.
Keep running the dehumidifier on Maximum 24
hours a day and when the air temperature outside
increases the windows should clear of
condensation.
This is normal, a dehumidifier is not an air cooler.
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