Troubleshooting - SureFlap Microchip Pet Door Instruction Manual

16. Troubleshooting

Symptom: The SureFlap Microchip Pet Door does not learn your pet's microchip number
or collar tag correctly or fails to open for your pet
• Check batteries are fitted the right way round and are not run down. Ensure batteries are
good quality alkaline batteries.
• Check if the SureFlap Microchip Pet Door is mounted in a metal door. If this is the case,
follow the instructions in section 7.4 for improved mounting.
• Ensure the tunnel and sensor lenses are reasonably clean (see section 15).
• After inserting batteries did you leave the pet door for around 10 seconds before allowing a
pet into the tunnel? If not, remove batteries for at least 2 minutes to reset the unit.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering
lights, other similar microchip readers, etc. (see section 7.1).
• Check the learn process was carried out correctly for each of the pets you own. For example,
when you have put the SureFlap Microchip Pet Door into learn mode for the second of two
pets, make sure that the first pet doesn't go through the flap instead. If in doubt, repeat the
learn process for your pets.
• Under rare circumstances the microchip range is not enough for the SureFlap Microchip Pet
Door to operate. If all other troubleshooting has been carried out without finding the source
of the problem, please contact SureFlap customer service for further assistance.
Symptom: Short battery lifetime
• Ensure the tunnel and sensor lenses are clean (see section 15).
• If you are experiencing short battery life (less than 6 months), please check the top draught
excluder for a build-up of fur (see section 15).
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering
lights, etc. (see section 7.1).
• If you have a brown SureFlap Microchip Pet Door please check that the silver reflective
sticker is in place on the bottom of the tunnel and is free from dirt. If the sticker is missing
please contact SureFlap customer service.
Symptom: Locks takes about 10 seconds to close
• Occasionally the sensor that detects the presence of the pet in the tunnel needs to reset
itself, which takes approximately 10 seconds to register. This is quite normal, however if this
starts to happen often check that the lenses and tunnel are clean (see section 15).
Symptom: Pet is put off by the noise of the locks
• Your pet will learn to love its SureFlap Microchip Pet Door, however a small proportion of
pets are initially put off by the noise of the locks opening, particularly if they are not used
to using a selective entry pet door. If your pet does not adjust immediately to the use of the
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