SureFlap Microchip Pet Door Connect Manual
Hide thumbs
Also See for Microchip Pet Door Connect:
- Instruction manual (27 pages) ,
- Installation instructions (4 pages)
Table of Contents
Advertisement
EN
Welcome to your new Microchip Pet Door Connect
Congratulations on the purchase of your new Microchip Pet Door Connect!
The SureFlap Microchip Pet Door Connect is one component of the bigger Sure Petcare
'Connect' system. The system is made up of three elements: the Microchip Pet Door Connect,
the Hub and the Sure Petcare App. All of these elements work together to help you feel more
connected to your pets.
The Pet Door is the main component of the system. It recognises the microchip already
implanted in your pet or the Sure Petcare RFID Collar Tag (one included), allowing your pets to
access their home whilst keeping out intruder animals.
The Hub (sold separately) is the connected element of the system. It connects to your home
internet connection and can talk to both the Pet Door and your Sure Petcare app.
By using the Sure Petcare app, you'll be able to see when your pets come in and out of the
house, even when you're away from home. The app also allows you to change your Pet Door
settings remotely so, for example, you can make sure your pet is indoors and ready for a
cuddle when you get home from work.
What's in the box?
Please make sure you have all these parts*
Pet Door
1
Sure Petcare RFID collar tag
2
4 x Screw caps
3
4 x 30mm Screws
4
4 x 50mm Screws
5
6
4 x 75mm Screws
*Hub and Batteries not included
6
5
In order for your Microchip Pet Door Connect to work as a connected system
you will need to purchase an accompanying Sure Petcare Hub. This Pet Door
however will still function as a standard Microchip Pet Door without the Hub. For
more information on how to purchase a Hub please visit surepetcare.com/hub
1
2
4
1
3
Advertisement
Table of Contents
Related Manuals for SureFlap Microchip Pet Door Connect
Summary of Contents for SureFlap Microchip Pet Door Connect
- Page 1 The SureFlap Microchip Pet Door Connect is one component of the bigger Sure Petcare ‘Connect’ system. The system is made up of three elements: the Microchip Pet Door Connect, the Hub and the Sure Petcare App. All of these elements work together to help you feel more connected to your pets.
-
Page 2: Table Of Contents
Contents ............... Important information ..............Product overview....How to set up your Microchip Pet Door Connect system ..........................Download the app & create a household .............. Where to put your Hub ................. Plug in & set up .......... -
Page 3: Important Information
Important information PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE. This product is intended for Only use SureFlap accessories to ensure domestic pets only. compatibility: surepetcare.com/accessories. Make sure your pet(s) can comfortably Make sure you have all of the pass through the flap before fitting. - Page 4 If you have any doubts concerning the installation of you Pet Door, it is recommended that you consult a professional. Do not install the Microchip Pet Door Connect in a fire door, as it will render the fire door unfit for purpose.
-
Page 5: Product Overview
Checklist Before you start setting up your Microchip Pet Door Connect, you should make sure you have: 4 x good quality alkaline C cell Accessories for fitting your Pet Door. -
Page 6: How To Set Up Your Microchip Pet Door Connect System
How to set up your Microchip Pet Door Connect system To help you set up, fit and use your new Microchip Pet Door Connect system, we have highlighted the main steps you’ll need to go through and where to find them in this manual. -
Page 7: Hub
If you’d rather use the Sure Petcare web app, please go to surepetcare.io Where to put your Hub Because your Microchip Pet Door connect system communicates wirelessly, where you choose to locate your Hub can affect its performance. Here are some tips to find the best place: •... -
Page 8: Plug In & Set Up
Plug in and set up The first stage of the set up process is to plug in and power up your Hub. You will need to be able to plug your Hub into your internet router and a power outlet using the cables provided. Plug one end of the Ethernet Assemble the power supply and Your Hub’s ‘ears’... -
Page 9: Lights
Lights Your Hub indicates it’s current state using the lights in its ears, different coloured light sequences mean different things. For example: Setup lights: Every time the Hub powers up or is trying to connect to other elements of the system, you’ll see the setup lights. - Page 10 2. Red flashing ears If both the ears on your Hub are flashing red it means it has lost connection with a Pet Door. • If you are seeing both ears flashing red during set up, please perform a factory reset by pressing the button on the base of your Hub for 10 seconds.
-
Page 11: Pet Door
Pet Door Batteries Always use 4 good quality 1.5V alkaline C cell batteries to ensure the best performance. The battery indicator light (next to the LCD screen) will flash red when the batteries are running low. The Pet Door has 2 battery compartments, one on each side of the product. Remove the battery covers from both Insert the first battery into the compartment sides of the Pet Door. -
Page 12: Buttons & Screen
Buttons & screen Buttons There are six buttons in total on the Pet Door, all of which are located under the button cover at the front of the product. Settings button - used to Set the time - used to set ‘Add a pet’... -
Page 13: Program Your Pet Into The Pet Door
Program your pet into the Pet Door To program your pet’s microchip ID into the Pet Door, you’ll need to get them to put their head inside the Pet Door tunnel so their chip can be read. If you’re adding multiple pets, avoid mixing up microchip IDs by adding each one separately (and making a note of the order you added them). -
Page 14: Connect Your Pet Door To Your Hub
Connect your Pet Door to your Hub In order to complete the setup of your Microchip Pet Door Connect system you will need to connect your Pet Door and Hub. This is so that your Pet Door can communicate with your Hub and be controlled remotely using the app. -
Page 15: Where To Fit Your Pet Door
Outside the house It’s important to remember which side of your Pet Door is fitted to the inside of the house and which goes outside. The side of the Pet Door with the SureFlap logo and LCD screen, must be inside. -
Page 16: Fitting Your Pet Door
Fitting your Pet Door The Pet Door can be fitted in any of the following locations. Please see the specified pages for more information on the tools and supplies you’ll need and for step-by-step fitting instructions. ∙ in wooden or plastic doors ......see page 17 ∙... - Page 17 Fitting your Pet Door in a wooden or plastic door Tools and supplies required Ruler Sharp pencil Electric drill with a selection of drill bits Spirit level Electric jigsaw Cross head screwdriver Blu tack Protective eye-wear The screws and screw caps provided Step-by-step guide Before you begin, have you programmed in all of your pets? If not, see page 13.
- Page 18 21 and follow the instructions for fitting in a metal door. Now put the tunnel of the Pet Door through the hole. Remember the SureFlap logo and LCD display must be inside the house. We advise that you have two people for this, one inside the house and one outside to help hold the product firmly in place.
- Page 19 Fitting your Pet Door in glass Tools and supplies required accessory Ruler Cross head screwdriver SureFlap Pet Door mounting adaptor Clear all-weather sealant Glazier The screws and screw caps provided Step-by-step guide for cutting the hole in glass Please contact a qualified glazier or Pet Door installer to discuss your specific glass fitting requirements.
- Page 20 Step-by-step guide for fitting Firstly, choose the correct length of screw for your installation out of the ones provided. Measure the length of the screw 20mm against the thickness of the glass. The screw must be roughly 20mm (3/ 4 inch) longer than the thickness of the glass. We advise that there are two people present for the following steps;...
- Page 21 Having a 20 - 30mm (3/ 4 - 11/ 4 ”) gap between the tunnel of the Pet Door and the metal will lessen the impact on the product’s performance. The step-by-step guide will explain how to do this. Tools and supplies required accessory Ruler Sharp pencil SureFlap Pet Door mounting adaptor Spirit level Electric jigsaw Cross head screwdriver Blu tack Protective eye-wear...
- Page 22 Remember the SureFlap logo and LCD display must be inside the house. From the outside of the house, check that the tunnel is in the centre of the hole and then take the second mounting adaptor and slide it over the tunnel with the sealant facing the door.
- Page 23 Also, have you programmed all of your pets in to the Pet Door? If not, we advise you complete this process prior to fitting. Tools and supplies required accessory Ruler & Spirit level All-weather tape SureFlap Pet Door Tunnel Extenders Blu tack Wall plugs & screws Electric drill & masonry bits Sharp pencil Cross head screwdriver Protective clothing &...
-
Page 24: Locking Modes
Locking modes: PART 1 Standard locking mode In its standard locking mode, the Pet Door remains locked from the outside and is only unlocked when it detects an authorised pet’s microchip or collar tag. Once your pet has completely passed through the Pet Door tunnel, the locks will close and intruder animals are unable to follow, keeping your pets safe and secure. - Page 25 Locking modes: PART 2 Which locking mode to choose? There are five different locking modes to choose from on your Pet Door, each with different functions. For most cases, the standard locking mode is sufficient (see Mode 1), however, if you’re looking for slightly more specific locking settings, your needs can most likely be met in one of the other four modes.
-
Page 26: Curfew Mode
Curfew mode Curfew mode allows you to set a lock and unlock time for your Microchip Pet Door Connect, giving your pet access to the outside for a set period of the day (for example, unlocking in the morning and locking at night). Once you’ve set a curfew time, your Pet Door will lock and unlock at these times everyday until you change or disable it. -
Page 27: Product Care
The sensors that are used to detect your pet are located on the ceiling the tunnel. If they become obscured by dirt or pet hair, then there is a risk that your Microchip Pet Door Connect will not work correctly. Obscured sensors may result in abnormal locking functions, could cause unreliable Sure Petcare notifications and can lead to battery drainage. -
Page 28: Help & Support - Pet Door
Help & support - Pet Door Custom settings for your Pet Door • We understand that not all pets or home environments are the same, so the Pet Door contains a variety of custom settings designed to help. These can be accessed by contacting our customer care team, or instructions can be found online at surepetcare.com/support. -
Page 29: Warranty & Disclaimer
Warranty & Disclaimer Warranty: The SureFlap Microchip Pet Door Connect carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage. - Page 30 FCC warning: Changes or modification not expressly approved by the party respon- sible for compliance could void user’s authority to operate the equipment. Industry Canada Notice: This device complies with Industry Canada licence-ex- empt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Need help?
Do you have a question about the Microchip Pet Door Connect and is the answer not in the manual?
Questions and answers