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Warranty Information
Warranty Information
A
SURFboard Cable Modem-SB6141
ARRIS Enterprises, Inc. ("ARRIS")
Retail Purchasers (SURFboard). If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding
Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to
Software, (i) the media on which the Software is provided will be free from defects in material and
workmanship under normal use, and (ii) the Software will perform substantially as described in its
documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software
and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from
ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of one (1)
year from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this
Limited Warranty or to obtain technical support, you must call the ARRIS toll-free telephone number,
1-877-466-8646. Technical support charges may apply. The sole and exclusive obligation of ARRIS under
this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet
this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements (Touchstone). If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, ARRIS does not warrant this Product to you,
the end-user. A limited warranty for this Product (including Software) may have been provided to your cable
operator or Internet Service Provider ("Service Provider") from whom you obtained the Product. Please
contact your Service Provider if you experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product subjected
to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper
storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to
cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect
the performance or use of the Product. ARRIS warranties apply only to a Product that is manufactured by
ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the
Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error
free or without bugs. ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS," ANY SOFTWARE SUPPLIED BY
3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO
WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states
do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.
SURFboard® SB6141 • DOCSIS® 3.0 Cable Modem • User Guide
20
365-095-25778-x.1
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Do you have a question about the SURFboard SB6141 and is the answer not in the manual?
Questions and answers
Link light is flashing. No internet on computer.
The link light on the Arris SURFboard SB6141 may be flashing because the modem is unable to acquire a downstream or upstream channel, or because IP registration is unsuccessful. This can result in no internet on the computer. Possible reasons include:
1. Downstream or Upstream Channel Issue – If the modem is flashing on the downstream or upstream icons, it indicates the modem cannot establish a connection with the service provider.
2. IP Registration Failure – A flashing Online icon means the modem has not successfully registered an IP address with the service provider.
3. Disconnected Device – If the Ethernet icon is off, the computer may not be properly connected to the modem.
4. Provisioning Issue – The modem may not be activated with the service provider.
To resolve this, check that all cables are securely connected, restart the modem, and contact the service provider for activation or troubleshooting.
This answer is automatically generated
The bottom light, link is flashing orange/amber
The link light is flashing orange/amber on the Arris SURFboard SB6141 because a device is connected using an older 10 megabit connection.
This answer is automatically generated