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If you have questions or issues please contact 1-866-429-7566 for expert assistance.
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TROUBLESHOOTING
To watch a complete library of troubleshooting videos, please visit www.primowater.com.
Water is leaking.
Unplug dispenser, remove bottle and call 866-429-7566 for assistance.
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No water is coming from the spout.
Make sure the bottle is not empty. If empty, replace it.
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Make sure there is power to the unit and you are operating controls per instructions.
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Cold water is not cold.
It takes up to one hour after setup to dispense cold water.
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Make sure the power cord is properly connected to a working outlet.
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Make sure the back of the dispenser is at least 4 inches from a wall and there is free airflow on all 4 sides of the
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dispenser.
Make sure green power switch on back of dispenser is ON.
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If water still isn't cold, please call 866-429-7566 for assistance.
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Hot water is not hot.
It takes 15-20 minutes after setup to dispense hot water.
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Make sure the power cord is properly connected to a working outlet.
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Make sure red power switch on back of dispenser is ON.
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Nightlight is not Working
Make sure the power cord is properly connected to a working outlet.
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Make sure nightlight power switch on back of dispenser is ON.
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Dispenser is Noisy
Make sure the dispenser is level by adjusting the height of the feet.
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Please visit www.PrimoWater.com for more useful information, instructional videos, tips and special offers.
IMPORTANT: Do Not Return Dispenser to Store.
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Questions and answers
Have model 601292. Pump working and water will come out hot side but not cold side