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T E L E C O M
CALL PROCESSING
System Hold
• When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your
keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.
• To take the call off hold, press the flashing key and the green light will go steady green again. Resume
conversation.
Note: While on a call, pressing a line key, route key or a flashing CALL key will automatically put your
first call on hold and connect you to the new call. See Automatic Hold under Customising Your Keyset.
Exclusive Hold
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD key twice. The call will flash green on your keyset and this line will show a steady red
light on other keysets.
• To retrieve the call, press the flashing green line key.
Note: Internal calls are always placed on exclusive hold.
Hold Recall
If you leave a call on hold longer than the hold timer, it will recall your extension. The key that the call
appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the ANS/RLS key to answer the recall.
If you do not answer this recall within a pre-programmed period of time, it will go to the system
operator.
Consultation Hold
When you are talking on an outside line and it is necessary to consult with another extension:
1. Press the TRSF key and receive transfer dial tone. Your call is placed on transfer hold.
2. Dial the extension number.
3. Consult with the internal party.
4. Press the TRSF key to return to the outside party or hang up to transfer the outside call to the
extension.
Note: Repeatedly pressing the TRSF key will repeatedly toggle between the outside caller and internal
extension.
Retrieving Calls Held At Another Extension
When a line is on hold and it appears on your keyset, press the line key with the red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 followed by the line number or
extension number of the extension that placed the call on hold.
Note:
• This feature is not available for calls put on Exclusive Hold at an extension (see above).
FOR SAMSUNG TECHNICAL TIPS PLEASE VISIT WWW.PRPTELECOM.CO.UK
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