Snom 821 User Manual
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Snom 821 User Manual

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snom 821 User Manual
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  • Page 1 Vodafone | snom 821 User Guide snom 821 User Manual...

  • Page 2: Table Of Contents

    Vodafone | snom 821 User Guide Contents Important Information Safety Instructions Disposal of the phone The snom 821 Welcome to Vodafone One Net Setting up your phone Phone installation – connecting the handset Initialisation Help and support Getting to know your phone – Quick Guide...
  • Page 3 Vodafone | snom 821 User Guide Deleting an entry from the directory Adding an entry from the call list Calling a contact from the Local directory Input modes Entering letters and special characters Group call pick up Volume Key The Settings menu...

  • Page 4: Important Information

    Please also be sure to share this information with other phone users. Safety Instructions When using your snom 821, please be sure to follow the user instructions in this manual and other applicable documentation. This device is for indoor use only! As with all electric items, care should be taken to keep your phone away from damp and liquids.

  • Page 5: Disposal Of The Phone

    Vodafone | snom 821 User Guide Disposal of the phone This phone is subject to European Directive 2002/96/EC and may not be disposed of with general household rubbish. The separate collection and proper disposal of electrical and electronic devices serves to protect human health and the environment, as well as helping to ensure recycling of re-usable elements.

  • Page 6: The Snom 821

    It’s a hosted telephony solution that integrates fixed and mobile voice and helps to ensure that you never miss a call. This guide is designed to introduce you to the snom 821 and the features associated with Vodafone One Net.

  • Page 7: Setting Up Your Phone

    Setting up your phone Phone installation – connecting the handset The initial set up for your snom 821 phone will have been carried out by a Vodafone One Net engineer, so your phone should already be correctly installed and working. However, the information within this...
  • Page 8 Vodafone | snom 821 User Guide 3. Next, attach the footstand, using the screws provided. E H S N E T 4. Once the footstand has been fitted, plug the Ethernet (network) cable into the RJ45 socket on the back of the phone (labelled “NET”). Then plug the other end of the cable into one of your company’s LAN (Local Area Net...

  • Page 9: Initialisation

    Initialisation All snom phones are ‘plug-and-play’, so there’s very little set-up involved. Additionally, as already outlined, your Vodafone One Net engineer will already have initialised the device set up for your company, so in most cases your phone will have been registered and initialised before you start to use it.

  • Page 10: Help And Support

    40084 or by logging into ‘My Account’ on www.vodafone.co.uk and following the ‘help’ links. To see a reminder of how to contact Vodafone for help and support with your phone, simply press the ‘Help’ button, which will bring up the...

  • Page 11: Getting To Know Your Phone - Quick Guide

    Vodafone | snom 821 User Guide Getting to know your phone – Quick Guide...
  • Page 12 Vodafone | snom 821 User Guide Number Function Description Call indication LED Indicates an incoming call, a call being dialled, a call on hold or a missed call Line keys 1 & 2 Shows which line is in use Line keys 3 & 4...

  • Page 13: Getting Started - Quick Guide

    Vodafone | snom 821 User Guide Getting started - Quick Guide Making and Receiving Calls 1. First, lift the handset and dial the number you want to make the call to. 2. Press the Confirm key to initiate the call.

  • Page 14: Transferring A Call

    Vodafone | snom 821 User Guide Transferring a call There are two ways in which you can transfer a ‘live’ call to a third party (which includes On Net, Off Net, National, International, though of course these could incur call charges).

  • Page 15: Display Layout

    Vodafone | snom 821 User Guide Display layout The default display screen shows the ‘active identity’, which generally means the user’s (i.e. your) name and extension number. However, this can vary due to your company set up and requirements. The tick indicates that the phone is working correctly. If there’s no tick, contact your company administrator.

  • Page 16: Making A Call

    Vodafone | snom 821 User Guide Making a call 1. To make a call, dial the number on the keypad and press the Confirm ‘tick’ key. This will initiate an outbound call. 2. You can end the call by pressing the Cancel ‘cross’ key (particularly suitable if you’re using a headset), or by simply replacing the handset.

  • Page 17: Receiving A Call

    Vodafone | snom 821 User Guide Receiving a call The identity of an incoming call is indicated in the top bar of the phone display, underneath the date. To answer the call: 1. If you’re using the handset, simply pick it up to answer the incoming call.

  • Page 18: Missed Calls

    Vodafone | snom 821 User Guide Missed calls Missed calls are indicated by the Call indication LED (which blinks slowly and is slightly dimmed) and a visible message in the information line: Press the Cancel key or the soft key to turn both indicators off.

  • Page 19: Retrieving Voicemail

    Vodafone | snom 821 User Guide Retrieving voicemail 1. If you receive a voicemail message, the Message indicator key glows red. 2. To listen to the message, press the Message indicator key and follow the Message Key prompts. You’ll be able to listen to and delete messages, and will also have access to other voicemail features.

  • Page 20: Line Key Leds

    Vodafone | snom 821 User Guide Line key LEDs 1. Blinks green rapidly when there is an incoming call. 2. Glows green steadily when an ongoing call is on that line. 3. Blinks green slowly when a call is on hold on that line.

  • Page 21: Navigation Key

    Vodafone | snom 821 User Guide Navigation key 1. Press the up arrow or down arrow to scroll up and down lists presented on the display. 2. In ‘idle’ mode, press the right arrow to view missed calls. 3. In ‘idle’ mode, press the left arrow to view received calls. In other contexts the left and right arrows toggle between ‘on’...

  • Page 22: Hold Key

    Vodafone | snom 821 User Guide Hold key The Hold feature can be used for a number of reasons: Hold Key • As a way of muting a call for a short period, so the caller can’t hear what you’re saying.
  • Page 23 Vodafone | snom 821 User Guide 2. By the relevant Line key slowly blinking green. 3. By the Call indication LED showing a solid red. If the other party hangs up while on hold, the call terminates on your phone...

  • Page 24: Call Waiting

    Vodafone | snom 821 User Guide Call Waiting When you’re already on a call and a new caller is trying to reach you, you’ll see their details appear on the screen. The second Line light will flash green and an audible beep will be heard.

  • Page 25: Three-Party Conference

    Vodafone | snom 821 User Guide Three-party Conference You’re able to join up to three people (including yourself) into a conference Conference Key call, directly from your handset. 1. With an initial call on hold (see page 22 for details of how to use the Hold feature), dial the number of the additional caller you wish to join into the conference.

  • Page 26: Transfer Key

    Vodafone | snom 821 User Guide Transfer key There are two ways you can transfer a call, either ‘Attended’ or ‘Blind’. Transfer Key ‘Attended’ transfer allows you to introduce the call to the other party before handing it over. With a ‘Blind’ transfer, you transfer the call to another party without speaking with them first.

  • Page 27: Local Directory Key

    Please note that this is not a company-wide or shared directory: the contents of the directory can only be accessed on the phone they’ve been stored on. The contents of a snom 821 local directory are stored on the device itself and no backup is made to the network.
  • Page 28 Vodafone | snom 821 User Guide 5. Press the Confirm key. 6. Add or edit the name. 7. Press the Confirm key, then press the Local directory key. The new entry will now appear in your Local directory list:...

  • Page 29: Deleting An Entry From The Directory

    Vodafone | snom 821 User Guide Deleting an entry from the directory 1. First, highlight the entry you wish to delete. 2. Press the soft key below the delete ‘bin’ icon. 3. You’ll be prompted with the message: ‘are you sure?’...

  • Page 30: Calling A Contact From The Local Directory

    Vodafone | snom 821 User Guide 3. From the list now displayed, choose the number you wish to add to your directory by scrolling up or down and then press the Information soft key. 4. Press the Local directory key. The number you’ve chosen will then appear at the top of the list.

  • Page 31: Input Modes

    Vodafone | snom 821 User Guide Input modes There are a number of occasions where you may wish to use the keypad on your phone to enter letters rather than numbers (for example, when entering contact details into your Local directory of contacts). For this reason, you can change the ‘input mode’...

  • Page 32: Entering Letters And Special Characters

    Vodafone | snom 821 User Guide Entering letters and special characters 1. Switch to the appropriate input mode, if necessary. When in letter mode, press each respective key one to four times quickly to type the first through to fourth letter printed on the key.

  • Page 33: Group Call Pick Up

    Vodafone | snom 821 User Guide Group call pick up Group call pick up enables you to pick up calls being made to any other phones that are within a group that you’re a member of (for example, you can pick up calls made to other people in your office or functional team that you are a member of).

  • Page 34: The Settings Menu

    Vodafone | snom 821 User Guide The Settings menu Press the Settings menu soft key to open the main menu on the display. Settings Key To open a submenu and subsequent submenus, press its number on the alphanumeric keypad or use the arrows on the Navigation key.

  • Page 35: Preferences - Changing The Ringer

    Vodafone | snom 821 User Guide Options: Menu Contents Settings Further Information Preferences 1. Ringer Allows you to change the ring tone Page 35 2. Language Allows you to change the language Page 35 3. Display Backlight on activity Page 36...

  • Page 36: Preferences - Changing The Display

    Vodafone | snom 821 User Guide Preferences - Changing the display 1. Press the Settings menu soft key, then press the 1 key for ‘Preferences’, then press 3 ‘Display’. 2. Select either option 1 or 2 to change the Backlight setting.

  • Page 37: Call Features Menu

    Vodafone | snom 821 User Guide Call Features menu Press the Settings menu soft key to open the main menu on the display and scroll to option 2 ‘Call Features’ or press number 2 on the keypad. The Call Features menu allows you to set forwarding options and options for incoming...

  • Page 38: Call Features - Call Forwarding

    Vodafone | snom 821 User Guide Call Features - Call Forwarding The Call Forwarding feature allows you to set up rules that will send incoming calls to an alternative destination (e.g. your voicemail service) if you’re unable, or don’t want, to answer them. To set up Call Forwarding, press the Settings menu soft key, then the number 2 key for ‘Call Features’, and then...
  • Page 39 (although please note that call charges will apply if you divert your incoming calls to a number that’s not your voicemail service or a colleague’s Vodafone One Net phone). Once you’ve entered the relevant number, press the Confirm key.

  • Page 40: Call Forward Busy

    (although please note that call charges will apply if you divert your incoming calls to a number that’s not your voicemail service or a colleague’s Vodafone One Net phone). Once you’ve entered the relevant number, press the Confirm key.

  • Page 41: Call Forward No Answer

    Vodafone | snom 821 User Guide Call Forward No Answer ‘Call Forward No Answer’ will forward calls to an alternative number if you don’t answer an incoming call within a set number of seconds (the number of seconds are set through the online portal, by asking your administrator or calling customer services).

  • Page 42: Turning Off Call Forwarding

    Vodafone | snom 821 User Guide Turning off Call Forwarding 1. Press the Settings menu soft key. 2. Press 2 to select ‘Call Features’. 3. Press 1 for ‘Call Forwarding’. 4. Then press 1, 2, or 3, depending on which call forwarding option is currently set up.

  • Page 43: Call Features - Incoming Calls - Reject Anonymous

    Vodafone | snom 821 User Guide Call Features - Incoming calls – Reject Anonymous Note: Use this feature with caution. When this feature is switched on, ‘Reject Anonymous’ will automatically look at any incoming call for its Calling Line Identity. If it doesn’t present CLI, it will be flagged as ‘anonymous’...
  • Page 44 Vodafone | snom 821 User Guide Options: Menu Contents Settings Maintenance System Info Shows the phone IP address and other information Administrator Mode Not currently accessible...

  • Page 45: Call History Menu

    Vodafone | snom 821 User Guide Call History menu 1. Press the Call History soft key to show the Call History menu. From here you can access a list of your recently Missed, Received or Dialled calls. Call History Key 2.
  • Page 46 Vodafone | snom 821 User Guide 5. You’ll then be presented with information such as the time and duration of the call.

  • Page 47: Vodafone One Net Feature Access Codes

    Vodafone | snom 821 User Guide Vodafone One Net Feature Access Codes As well as using your phone’s menu, many of the Vodafone One Net features can be accessed and activated or deactivated by dialling short feature access codes (also known as FAC codes).
  • Page 48 Short Dial Code not within the company. For example to dial 2222 Vodafone AA Road Watch Service when there is a valid internal ext of 2222 within the company you would need to dial 9812222 to...

  • Page 49: Copyright, Trademarks, Gpl, Legal Disclaimers

    Vodafone | snom 821 User Guide Copyright, Trademarks, GPL, Legal Disclaimers © snom technology AG 2008 All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. All other product names and names of enterprises are the property of their respective owners.

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